Manager of Volunteer Services

Hospice of the Western Reserve; Euclid (OH); On-site; USD 40,000 - 46,000; Full time

Job summary

Reserve Care seeks a dedicated Volunteer Coordinator to oversee and supervise volunteers across patient and non-patient care settings. You will coordinate assignments, ensure adequate staffing, and train volunteers to support clinicians, families and communities with compassionate, high‑quality care.

The role requires strong organizational and communication skills, with experience in volunteer programs, recruitment and documentation.

Qualifications

• Graduation from an accredited college or university with major coursework in social work, public administration or a related field.
• Strong communication and interpersonal skills in diverse settings.
• Ability to manage records, schedules and documentation accurately.

Responsibilities

• Oversee, coordinate and supervise the activities of volunteers in both patient care and non-patient care settings.
• Provide volunteer support and serve as liaison to volunteers, team members and facility staff.
• Assign and schedule volunteers to meet patients’ and families’ needs; train and support volunteers.
• Design and implement community volunteer recruitment and engagement plans; promote integration with teams.

Skills

Volunteer management

Program evaluation

Communication

Record keeping

Teamwork

MS Office

Driving

Education

Degree in social work/public administration or related field

Tools

Microsoft Office

Job description

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life. We strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

Under the direction of an assigned supervisor, oversees, coordinates and supervises the activities of volunteers in both patient care and non-patient care settings. Provides volunteer support and serves as liaison to volunteers, team members and facility staff.

WHAT YOU WILL DO:

• Selects, assigns and schedules volunteers to meet patients’ and/or families’ needs or requests; ensures volunteers are staffed to meet assistance requests; conducts regularly scheduled meetings with assigned volunteers, providing on-going training and support as needed.
• Surveys teams to regularly assess for volunteer assistance; designs and implements community volunteer recruitment plan with help of team leaders; promotes utilization and integration of volunteers with teams; assists with coordination of life enrichment events; evaluates all aspects of volunteer programs to ensure effectiveness, and recommends changes as appropriate.
• Maintains accurate documentation of volunteer assignments including documentation of hours served; charts volunteer assignments on transdisciplinary plan of care; updates patient plan of care in clinical team conference; reviews and evaluates volunteer documentation for quality and timeliness; reports volunteer activity at team conferences; completes all requisite documentation and electronic medical records according to agency standards.
• Assists with recruitment, selection and training of volunteers; precepts and assists with volunteer orientation and in-service training as assigned; assesses the volunteer’s working relationship with assigned team and staff; evaluates volunteers annually in consultation with teams; oversees demonstration of volunteer competencies on assigned teams.
• Identifies community outreach opportunities such as job fairs, festivals and other community events, and assists with networking and presentations in the community; assists with and participates in volunteer recognition programs, special events and other projects as assigned; participates in large and small scale event planning; serves on committees as assigned.
• Maintains accurate records and files, and provides timely statistical data and activity reports on volunteer participation; completes all appropriate documentation.
• Performs other duties as required.
• Consistently demonstrate positive customer-service responsiveness according to agency standards.
• Promote and comply with organizational practices related to diversity matters.

SUCCESS CAPABILITIES:

Graduation from an accredited college or university with major coursework in social work, public administration or a related field, and some experience in volunteer management, training or in community relations; or any combination of education, training and experience that provides the knowledge, skills and abilities listed below:

• Knowledge of general management principles and practices
• Some knowledge of adult learning principles and program evaluation techniques and methods, preferably related to volunteer and/or social-service delivery programs
• Ability to establish and maintain effective relations with others
• Ability to exercise directions and good judgment in applying and interpreting agency policies and procedures
• Ability to communicate effectively, orally and in writing
• Ability to maintain accurate records
• Ability to work independently and as part of a team
• A valid driver’s license and good driving record and auto accident insurance at a level acceptable to HWR and/or HWR’s insurer
• Proficient in the use of Microsoft Office

PHYSICAL REQUIREMENTS

• This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting, stooping, bending, kneeling, reaching, standing, fingering, grasping and repetitive motions; vocal communication; hearing, and visual acuity. Employee is not subject to adverse environmental conditions.