Manager of Victim Services

MADD; Grand Rapids (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, Vision

403(b) retirement with employer match

Vacation and holidays

Paid sick time

Job summary

The MADD Mission Support Center seeks a Victim Services Manager to oversee program implementation across Michigan, including recruitment, training, and supervision of staff and volunteers. This remote role requires residency in the Grand Rapids area and involves grant management, needs assessment, and coordinating community resources.

The candidate should have a Bachelor's in a human services field and at least five years in victim advocacy or grief support, plus leadership and fundraising

Qualifications

• Bachelor's degree in a human services field with ≥5 years in victim advocacy or grief support.
• ≤3 years as a lead victim services specialist with management experience.
• ≥2 years fundraising experience and ability to plan events.

Responsibilities

• Provide supervision, mentoring and training to victim services staff and volunteers.
• Review staff performance and implement necessary changes.
• May author and monitor VOCA grant proposals and reporting.
• Coordinate resources with state agencies and community partners.
• Maintain accurate case records and grant reports.
• Lead victim-centered events and special statewide projects.

Skills

Grant writing

Fundraising

Leadership experience

Communication skills

Education

Bachelor's degree in human services

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Manage the implementation of victim services programming across the state or within a specified service area. Recruit, train, develop and manage assigned victim services employees and volunteers. Conducts ongoing community needs assessments to determine best resource allocation and service delivery. May author, manage and monitor grant proposals and active grants. Provide services to victims as determined by community needs assessment, covering areas where there are gaps in service.

This is a remote position in which the selected candidate must reside in the general Grand Rapids, Michigan area. The salary for this position is $60,000.

ESSENTIAL FUNCTIONS:

• Provide supervision, technical assistance, mentoring and training to both paid victim services employees (must supervise at least two (2) Victim Services employees) and victim services volunteers, which includes the development of work plans, problem solving and the provision of guidance on issues that arise from working with victims of drunk driving.
• Review victim services staff and volunteer level of service and performance, taking appropriate steps to facilitate corrections or changes.
• May author, manager and/or monitor VOCA grant proposals and active grants including reporting to the MADD Mission Support Center.
• Ensure that appropriate victim assistance programs are in place, monitor and report on the effectiveness of the programs.Identify and coordinate contacts with state resources available to victims such as contacts in the criminal justice system, social welfare agencies, and support groups.
• Conduct ongoing community needs assessments, analyzing the needs of victims within service areas to determine appropriate resource allocation and best service delivery methods.
• Provide effective and efficient service to victims in areas not serviced by existing victim services programming.
• Maintain accurate case records, statistical information, and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD.
• Leads victim centered events and may provide volunteer training
• May lead special projects, including the development or maintenance of Victim Services statewide/regional processes.
• May provide essential work around unrestricted revenue generation
• Other duties as assigned.

POSITION REQUIREMENTS

• Bachelor's degree is required in a human services field of study (i.e., social work, psychology, sociology, criminal justice) with a minimum of five years of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death) or equivalent experience that includes a minimum of 5-6 of experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
• Three years of experience as a MADD Lead Victim Services Specialist or with another organization working specifically with crime victims. Prior personnel management and/or leadership is required.

Must have 2+ years of previous experience with fundraising.

Must be able to plan and execute events related to fundraising.

• Transportation to court attendance is required along with a flexible schedule. Ability to travel throughout the assigned state or specified service area.
• Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment.
• Excellent communication skills with the ability to develop and convey thoughts clearly, logically, and concisely both orally and in writing, using appropriate grammar and command of the English language.
• Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
• Must be able to work on a timetable, meet deadlines, follow instructions, and accept direction on given assignments.
• Strong work ethic with the ability to maintain a high activity level.
• Must have exceptional internal and external customer service orientation.
• Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
• Must have working knowledge of company policies and procedures.
• Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community.
• Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.

BENEFITS

Eligible within first 30-45 days
Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program

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Travel Required

Yes . 20%

Equal Opportunity Employer
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