Manager of Underwriting Operations

kinetic; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Fully distributed US-wide team

Medical, dental, vision insurance

20 vacation days

9 federal holidays

Parental Leave

Pre‑tax 401k

HSA health plan

Health Advocate

Telehealth

OneMedical Account

Job summary

Kinetic is seeking a Manager of Underwriting Operations to lead an global operations team and optimize the end-to-end underwriting workflow. You’ll ensure submissions are accurately processed, spans from intake through post-bind activities, and that broker interactions meet high service standards.

You will drive data-driven improvements, automate where appropriate, and partner with Product to quantify impact and adoption. A remote-first, US-wide role with heavy collaboration awaits.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Five or more years in insurance operations, MGA/carrier/wholesale broker experience preferred.
• Leadership of multi-level and distributed teams.
• Deep understanding of insurance policy lifecycle: submissions to premium audit.
• Proven SLA management and performance improvement track record.
• Proficiency with Salesforce CRM and full system documentation.
• Strong analytical and financial acumen for data-driven decisions.
• Strategic planning and cross-functional project leadership.
• Excellent communication and stakeholder influence skills.
• Experience in fast-growth, evolving environments.

Responsibilities

• Oversee submission operations to ensure accuracy and underwriter readiness within SLAs.
• Manage post-bind processing, endorsements, cancellations, and audits with clear documentation.
• Own the broker experience from acknowledgement to status transparency and automated communication.
• Maintain data integrity and audit-ready dividend calculations and payments.

Skills

Salesforce

Leadership

Ops management

SLA mgmt

Data analysis

Cross-functional

Strategic planning

Process improvement

Global teams

Communication

Education

Bachelor’s degree

Tools

CRM

Job description

About Kinetic

We’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces. We also work directly with enterprise clients.

Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. From wearable tech that reduces strain and sprain injuries by over 60% to a tech-driven program that speeds up return-to-work and generative AI for claims management, we're redefining what workers' comp can do.

We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you.

Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2026.

The Role

The Manager of Underwriting Operations owns the operational engine connecting Kinetic’s distribution partners to our underwriting and policy outcomes. You will make sure submissions move through the funnel quickly and accurately, bound policies are processed and serviced without error, commissions and dividends are paid correctly and on time, and brokers receive the white-glove experience Kinetic is known for — all at a continuously improving cost per bound submission.

You will lead an operations team (located in the Philippines) that executes this work, owning capacity planning, training, quality-assurance and audit programs, goal-setting and performance tracking, and the development of the lead who reports to you through coaching, skip-level engagement, and escalation support.

What You’ll Own

Submission operations

Oversee intake, clearance, and data accuracy so that every cleared submission is accurate and underwriter‑ready within service‑level targets, supported by a reliable follow‑up system for any outstanding items.

Post-bind processing

Manage policy issuance, endorsements, cancellations, reinstatements, and audit support within bind‑to‑renewal service‑level targets, with no broker‑visible rework and every action and communication documented in our core systems. Maintain a dependable follow‑up system for outstanding items across the bind‑to‑renewal cycle.

Broker experience

Own the end‑to‑end broker experience through the funnel: acknowledgement speed, status transparency, declination handling, automated communications — including the judgment to recognize when automation is not appropriate — and case and ticket management. Take responsibility for the full experience, including the dependencies and constraints that sit with our capacity partners and other factors beyond your direct control.

Data integrity

Ensure that all data and communications are documented in our core systems, and that workflows and service‑level standards are documented in their current state and transparent to any team member who needs them. Keep dividend data accurate and audit‑ready at all times, including timely review actions at defined post‑issuance milestones with capacity partners to ensure prompt review and payment. Own dividend calculation accuracy, on‑time payment, reconciliation, and dispute resolution, and maintain rigorous quality‑assurance processes that catch errors early — before internal stakeholders or external partners do.

Automation and continuous improvement

Identify and quantify automation opportunities across distribution, pre‑bind, and post‑bind operations, steadily improving accuracy and driving down the cost per bound submission over time.

Partnership with Product

Identify operational problems, quantify their impact, and build the business case for solutions in partnership with our Product team. Product owns prioritization, solution design, and delivery; once a solution ships, you re‑engage to own adoption and measure realized benefit against the original business case.

What You’ll Bring

• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
• Five or more years of experience in insurance operations, with experience at an MGA, carrier, or wholesale broker required; workers’ compensation or broader property and casualty insurance experience strongly preferred.
• Demonstrated success leading and developing multi‑level teams, including experience managing distributed or global operations teams.
• Deep understanding of the insurance policy lifecycle, including submissions, clearance, policy issuance, endorsements, dividends, cancellations, reinstatements, and premium audit.
• Proven track record of managing service‑level agreements (SLAs) and operational performance metrics while driving improvements in accuracy, efficiency, turnaround time, and cost.
• Proficiency with CRM platforms such as Salesforce, with a strong commitment to maintaining complete, accurate, and timely system documentation.
• Strong analytical and financial acumen, with the ability to develop data‑driven business cases for operational investments and process improvements.
• Demonstrated strategic planning and project management capabilities, with the ability to lead cross‑functional initiatives from planning through execution.
• Excellent written, verbal, and interpersonal communication skills, with the ability to influence stakeholders at all levels.
• Experience thriving in a fast‑paced, high‑growth, and evolving business environment.
• Strong problem‑solving, critical thinking, and decision‑making skills.
• Experience mapping, optimizing, and standardizing business processes to improve operational effectiveness.
• Understanding of cultural differences and best practices for collaborating and communicating effectively across global teams preferred.

What we offer

• Fully distributed, remote team across all continental US time zones
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off
• Parental Leave
• Pre‑tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account

Note

Candidates must reside within the US with existing authorization to work in the United States. This role requires domestic travel for company offsites and team alignment. Verification of government‑issued identity and employment eligibility will be conducted in person prior to employment.

Security Notice: Kinetic is committed to a secure hiring process. All offers of employment are contingent upon successful completion of a comprehensive identity and background verification process. We will never ask for financial information or payment during the application process.

Compensation

The base pay range for this role is $110,000 – $140,000 per year.