Manager of Transportation

Ben Franklin Transit; Richland (WA); Sur place; USD 93 000 - 128 000; Plein temps

Résumé du poste

Ben Franklin Transit in Richland, WA, seeks a leader to manage daily coach operator activities and ensure compliance with federal, state, and local laws, agency policies, and union agreements.

The role emphasizes safety, budgetary planning, and effective scheduling. Strong leadership and knowledge of ADA regulations are essential for maintaining reliable transit service for the Tri-Cities area.

Qualifications

• Knowledge of Federal, State, and local transit laws, including ADA.
• Experience supervising staff and coordinating with unions.
• Ability to plan, monitor, and adjust schedules and staffing.

Responsabilités

• Plan, assign and supervise staff to enhance service quality.
• Monitor daily operations for staffing, inventory, and vehicle availability.
• Manage fixed route schedules and adhere to collective bargaining agreements.

Connaissances

Public transit operations

Team supervision

Budget forecasting

ADA compliance

Emergency response

Data reporting

Staff development

Outils

Transit run cutting software

Description du poste

Salary: Position Range: $92,589.00 - $128,166.00 Hiring Range: $92,589.000 - $116,307.000 Most applicants' offers will fall within this hiring range based on qualifications, experience, and alignment with the role's needs.

FLSA Status: Exempt

Join the team that keeps the Tri-Cities moving!

OUR MISSION

Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.

OUR VALUES

We value customer service, collaboration, diversity, fiscal accountability, innovation, sustainability and safety. Employees and representatives of BFT are expected to uphold our values and mission.

NATURE OF POSITION

Manage the daily activities of coach operators. Ensure compliance with applicable Federal, State, and local laws, and regulations related to public transit operations, agency policies, and relevant collective bargaining agreements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan, assign and supervise the work of staff to enhance quality of services; participate in the interviewing of candidates; train, monitor and evaluate performance; take corrective action as needed.
• Monitor daily operations to ensure adequate staffing, inventory, and vehicle availability.
• Manage and develop fixed route schedules (runcutting) before and after shake ups; adhere to all applicable collective bargaining agreements and required service guarantees.
• Maintain service and public safety; respond to concerns about safety, service interruptions, or delays.
• Coordinate, administer, and review projects; monitor workflow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.
• Participate in the preparation of the annual operating budget; forecast for funds needed for staffing, equipment, materials, supplies, and training; approve expenditures and implement budgetary adjustments as required.
• Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs.
• Investigate and address passenger complaints regarding schedules, timeliness of service, missed stops and other services; resolve within operational guidelines.
• Act as secondary on-site investigator to protect accident scene, take photos, collect statements, and gather information; work with appropriate emergency services ensuring public and passenger safety at accident scene.
• Interview all appropriate parties and witnesses at accident/incident scene; document the scene; prepare and review accident documentation; provide recommendations.
• Ensure compliance with collective bargaining agreements; attend collective bargaining negotiations and grievance related meetings, as necessary.
• Collect, analyze, and interpret data; provide required reports, including ridership, operating statistics, key performance indicators (KPI), National Transit Database (NTD), Triennial Review and other reports as needed.
• Foster and facilitate operations safety efforts and programs.
• Ensure compliance with Agency policies and procedures, Federal, State, and local laws, rules, and regulations related to public transit operations, including ADA.
• Participate in various Agency meetings and committees; collaborate with internal departments and external groups; prepare written reports, correspondence and other documentation as needed.
• Work with and maintain confidential information.
• Demonstrate regular and punctual attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Interpret and apply Federal, State, and local laws, rules and regulations governing the delivery of transit and paratransit services, including ADA.
• Principles and practices of public transportation system operations and paratransit programs, including safety programs.
• Principles and methods of supervision, training, and employee development.
• Basic understanding of labor relations principles and procedures to supervise, train, evaluate, and motivate staff in a union environment.
• Comprehend various kinds of disabilities, their related functional abilities and accommodation tools based on ADA regulations.
• Ability to use various transit run cutting software for fixed route schedule development.
• Procedures and techniques for investigating and resolving conflicts.
• Familiar with the geography, major transit routes, and landmarks of Benton and Franklin Counties.
• Read schedules, paper/electronic maps and comprehend directions of travel; write clear, concise reports, and documentation.
• React quickly and calmly in emergency situations and adopt an effective course of action within established guidelines.
• Identify problem areas; develop and recommend effective courses of action.
• Prioritize diverse assignments and conflicting demands.
• Excellent customer service techniques used to establish, maintain, and foster positive working relationships with those encountered during work.
• Learn new t