Manager of TM Servicing

Simmons Bank; Little Rock (AR); On-site; USD 90,000 - 140,000; Full time

Job summary

Simmons Bank in Arkansas seeks a Manager of Treasury Management Servicing to lead the Treasury Management Servicing team and ensure exceptional client support. The role works closely with Treasury Management Sales, Commercial Banking, Operations, and Digital Banking to strengthen client retention and service quality.

You will develop staff, manage escalations, and ensure compliance while driving improvements in servicing processes and operational efficiency.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years in Treasury Management, Commercial Banking, or related operations.
• 3+ years of supervisory or leadership experience.

Responsibilities

• Lead Treasury Management Servicing associates and set service standards.
• Oversee day-to-day servicing of Treasury Management clients.
• Manage escalation handling, client inquiries, and SLAs.
• Collaborate with Sales, Relationship Managers, and Operations.
• Support onboarding, product support, and process improvements.
• Ensure compliance with laws, bank policies, and risk controls.

Skills

Leadership

Customer service

Analytical

Communication

Education

Bachelor's degree in Business/Finance/Accounting/Management

Tools

MS Office

Treasury Management systems

Digital banking platforms

Job description

Its fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Manager of Treasury Management (Servicing)

Position Summary

The Manager of Treasury Management Servicing is responsible for leading the Treasury Management Servicing team and ensuring the delivery of exceptional support and service to Treasury Management clients. This position oversees the daily operations, service quality, associate development, and performance of the Treasury Management Servicing function, while serving as a subject matter expert for Treasury Management products and services. The Manager works closely with Treasury Management Sales, Commercial Banking, Operations, Digital Banking, Deposit Operations, and other business partners to support client retention, enhance the client experience, and drive continuous improvement in servicing processes. This role is responsible for managing escalated client issues, developing team capabilities, ensuring compliance with policies and regulations, and promoting operational efficiency.

Essential Duties and Responsibilities

Leadership & Team Development

• Lead, coach, motivate, and develop Treasury Management Servicing associates.
• Establish departmental goals, service standards, and performance expectations consistent with organizational objectives.
• Conduct performance evaluations and provide ongoing coaching, mentoring, and professional development.
• Manage staffing activities including recruiting, interviewing, hiring, onboarding, scheduling, and succession planning.
• Foster a culture focused on service excellence, accountability, teamwork, and continuous improvement.
• Monitor workloads and staffing levels to ensure appropriate resource allocation and service delivery.

Treasury Management Client Servicing

• Oversee the day-to-day servicing and support of Treasury Management clients.
• Serve as the primary escalation point for complex client issues, service requests, and operational concerns.
• Ensure timely and accurate resolution of client inquiries while meeting established service level agreements.
• Partner with Treasury Management Sales Officers, Relationship Managers, and Commercial Bankers to support client retention and satisfaction.
• Promote a client-centric approach and identify opportunities to enhance the overall customer experience.
• Assist with client onboarding, service maintenance, and product support as needed.

Treasury Management Product Support

• Maintain extensive knowledge of Treasury Management products, services, systems, and related operational processes.
• Support products and services including: ACH Services Wire Transfers Online Banking Remote Deposit Capture Positive Pay Lockbox Services Account Analysis Fraud Prevention Services Sweeps and Liquidity Management Solutions
• Ensure departmental procedures and workflows are accurately followed and maintained.
• Assist with implementation and rollout of new Treasury Management products and services.
• Coordinate with internal departments to ensure efficient delivery of Treasury Management solutions.

Operations, Reporting & Process Improvement

• Establish and monitor department metrics, key performance indicators (KPIs), and service standards.
• Analyze service trends, client feedback, and operational data to identify improvement opportunities.
• Develop and implement process improvements that increase efficiency, reduce risk, and enhance the client experience.
• Prepare departmental reports and management information for leadership review.
• Lead special projects and strategic initiatives related to Treasury Management servicing and support.
• Maintain department procedures, job aids, and process documentation.

Risk Management & Compliance

• Ensure compliance with all applicable laws, regulations, bank policies, and Treasury Management procedures.
• Support internal and external audits, regulatory examinations, risk assessments, and compliance reviews.
• Monitor industry and regulatory changes affecting Treasury Management services and implement necessary updates.
• Ensure associates complete required compliance and regulatory training.
• Promote strong operational controls and risk management practices to protect client and bank assets.

Additional Responsibilities

Serve as a Treasury Management subject matter expert for internal business partners. Participate in vendor relationship management, system enhancements, and training opportunities. Support organizational initiatives and strategic objectives. Perform other duties and responsibilities as assigned. Evaluate service procedures, escalation processes, and technology tools and recommend/design strategic enhancements.

Qualifications

Education and Experience

• Bachelor's degree in Business, Finance, Accounting, Management, or related field preferred; or equivalent combination of education and experience.
• Minimum of five (5) years of Treasury Management, Commercial Banking, Business Banking, or related banking operations experience.
• Minimum of three (3) years of supervisory or leadership experience.
• Experience supporting commercial clients and Treasury Management products preferred.
• Experience operating in or leading a centralized customer service environment.

Knowledge, Skills, and Abilities

• Strong knowledge of Treasury Management products, services, systems, and operational processes.
• Demonstrated leadership and team development abilities.
• Exceptional customer service and relationship management skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective communication, presentation, and interpersonal skills.
• Ability to collaborate effectively across departments and organizational levels.
• Strong decision-making and conflict-resolution skills.
• Knowledge of banking regulations and operational risk management principles.

Computer Skills

• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with Treasury Management systems and digital banking platforms preferred.

Certifications

• Accredited ACH Professional (AAP) preferred.
• Certified Treasury Professional (CTP) preferred.

Other Qualifications (including physical requirements)

• Other

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, lets talk! There’s never been a better time to join our team.