Manager of Technical Services

DEPARTMENT OF INVESTIGATION; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

The New York City Department of Investigation (DOI) seeks an experienced leader to oversee the Law Enforcement Technology Technical Services Unit. Reporting to the Assistant Commissioner of LET, you will supervise a team that delivers technical assistance to investigative units and maintains surveillance equipment.

You will deploy, operate, and maintain specialized equipment, assist with electronic surveillance in accordance with court orders, and support investigations with audio, video, and

Qualifications

• Four-year high school diploma with four years of satisfactory full-time experience in investigation, auditing, law enforcement or a related field.
• Bachelor's degree from an accredited college or university.
• Education/experience equivalent to the above credentials.

Responsibilities

• Oversee the LET Technical Services Unit and supervise a team providing technical assistance to investigative units.
• Deploy, operate, and maintain surveillance and monitoring equipment.
• Assist with lawful electronic surveillance operations in compliance with court orders and legal requirements.
• Support audio, video, and data capture operations for criminal investigations; troubleshoot and maintain technical systems in field and controlled environments.
• Prepare detailed reports and documentation; testify in court as needed.

Skills

Forensic computing

Computer science

Computer security

Systems engineering

Electrical engineering

IP camera configuration

System administrator

Encrypted radio comms

Hardware troubleshooting

Education

Four-year high school diploma with four years of experience in government/investigation

Bachelor's degree

Education/experience equivalent to 1 or 2

Tools

Surveillance hardware

Audio/video capture systems

Digital forensic tools

Court-compliant surveillance software

Job description

The New York City Department of Investigation ("“DOI”") is one of the oldest law enforcement agencies in the country; its mission is to combat municipal corruption. DOI serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds.

DOI seeks an experienced leader to oversee the Law Enforcement Technology (LET) Technical Services Unit (TSU). Reporting directly to the Assistant Commissioner of LET, you will supervise and support a team that provides technical assistance and operational support to investigative units. Responsibilities include deploying, operating, and maintaining specialized surveillance and monitoring equipment, and assisting with lawful electronic surveillance operations in strict compliance with court orders and legal requirements. You will support audio, video, and data capture operations for criminal investigations; troubleshoot, configure, and maintain technical systems in both field and controlled environments; and prepare detailed reports and documentation related to the operations.

The ideal candidate will collaborate with investigators, supervisors, and prosecutors to ensure effective, compliant, and timely investigative support. You will also testify in court proceedings as needed. Due to the nature of the work, candidates may occasionally be required to work non-traditional hours to accomplish the unit's mission.

If selected, the candidate will be fingerprinted and undergo a background investigation.

SPECIAL INVESTIGATOR - 31130

Minimum Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in an industrial or governmental agency in the field of investigation, auditing, law enforcement, security, inspections, or in a major operational area of the agency in which the appointment is to be made; or
• A baccalaureate degree from an accredited college or university; or
• Education and/or experience equivalent to "1" or "2" above.

Preferred Skills

• 1.Baccalaureate degree (preferably in Forensic Computing, Computer Science, Computer Security, Systems/Electrical engineering or a related field) from an accredited college.
• 2.Professional certifications such as CCE, CFCE, EnCE, GCFA, GCFE, SCERS, COMPTIA, CHFI, CEH, GBFA, NATIA CTI or comparable credentials.
• 3.Experience with investigative and forensic tools used in the acquisition, examination, and analysis of digital evidence.
• 4.Strong understanding of configuring and programing IP Cameras, including experience acting as a system administrator and technical understanding of encrypted radio communications.
• 5.Ability to disassemble, configure, and troubleshoot a wide range of computer hardware.
• 6.Designing, fabricating, and customizing specialized enclosures and technical housings for surveillance, monitoring, and electronic evidence-collection devices.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.