Manager of SoonerSelect Quality

807 HEALTH CARE AUTHORITY; Oklahoma City (OK); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Benefit allowance

Insurance plans

FSAs

Retirement plan

Paid holidays

Vacation & sick leave

Longevity bonus

Loan forgiveness

Wellness program

Job summary

The Oklahoma Health Care Authority (OHCA) seeks a Manager of SoonerSelect Quality to oversee day-to-day quality activities for the SoonerSelect program, including medical plans, CSP, and DBPs. You will coordinate with MCEs, evaluate reports, and lead quality improvement efforts.

Responsibilities include monitoring performance, leading PIP oversight, CAHPS and survey activities, and collaboration with the Quality Director, EQRO, and external partners to drive sustained improvements.

Qualifications

• Strong knowledge of Medicaid managed care quality, quality improvement methodologies, performance measurement, regulatory and contractual requirements.
• Key skills include data analysis, problem-solving, report development, and team supervision.

Responsibilities

• Oversee day-to-day quality oversight for SoonerSelect MCEs including medical plans, CSP, and DBPs.
• Review required quality reports, identify deficiencies and trends, coordinate follow-up.
• Monitor quality performance using data sources like MCI, CORETechs and survey results; drive improvements.

Skills

Data analysis

Problem solving

Report development

Team supervision

Regulatory knowledge

Education

Master’s degree

Bachelor’s degree

Clinical license or cert.

Job description

Manager of SoonerSelect Quality Agency 807 Health Care Authority

Job Posting Title Manager of SoonerSelect Quality Agency 807 HEALTH CARE AUTHORITY Supervisory Organization Quality Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time Full time Job Type Regular Compensation $74,028/year

Why You'll Love Working Here

At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, Passion for Purpose, Trust & Transparency, Empowerment & Accountability, Best-in-Class, Outcome-Driven, and Servant Leadership, we foster a workplace where people feel supported, respected, and empowered to make an impact.

Benefits

• Generous state-paid benefit allowance to offset insurance premiums.
• A wide selection of insurance plans with no pre-existing condition exclusions.
• Flexible Spending Accounts for health care and dependent care.
• Retirement Savings Plan with employer contributions.
• 11 paid holidays annually.
• 15 days of vacation and 15 days of sick leave in the first year.
• Longevity Bonus recognizing years of public service.
• Public Service Loan Forgiveness eligibility and tuition reimbursement.
• Wellness benefits, including an on-site gym and fitness center discounts.

Job Description

Location: 4345 N Lincoln Blvd, Oklahoma City, OK 73105

Salary: $74,028/year

Work Schedule: Monday – Friday Primary Hours: 8:00 a.m. – 5:00 p.m.

Agency/Division Information

The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.

Position Purpose

This position is responsible for the day-to-day operational and technical oversight of quality activities for the SoonerSelect managed care program. The role supports oversight of contracted Managed Care Entities (MCEs), including medical plans, the Children’s Specialty Program (CSP), and Dental Benefit Plans (DBPs).

Responsibilities

• Quality report review, performance monitoring and analysis, Performance Improvement Project (PIP) oversight, member and provider experience surveys, External Quality Review Organization (EQRO) coordination and contract monitoring, and support for the Quality Advisory Committee (QAC) and its subcommittees.
• The Manager works closely with the SoonerSelect Quality Director to translate quality strategy into consistent monitoring, follow-up, and measurable improvement.

Essential Functions

• Manage and coordinate day-to-day quality oversight activities for SoonerSelect MCEs, including medical plans, CSP, and DBPs.
• Conduct detailed reviews of required MCE and DBP quality reports submitted through MCI and other reporting mechanisms; identify deficiencies, trends, and opportunities for improvement and coordinate follow-up.
• Monitor MCE quality performance using available data sources, including MCI, CORETechs, quality scorecards, survey results, MCE reports, and EQRO findings; identify trends, outliers, gaps, and progress toward established targets.
• Manage and support Performance Improvement Project (PIP) oversight in coordination with the EQRO, including review of methodology, measures, interventions, progress, barriers, outcomes, sustainability, findings, and recommendations.
• Manage CAHPS member experience and Provider Satisfaction Survey activities, including coordination with external partners or vendors, review and analysis of results, reporting, identification of trends, and development and monitoring of data-driven improvement activities.
• Support oversight and contract monitoring of the EQRO, including review of deliverables, project activities, reports, invoices, timelines, contract performance, and follow‑up on identified concerns.
• Support the SoonerSelect Quality Advisory Committee (QAC) and its subcommittees by coordinating quality-related materials, presenting or supporting presentation of quality data and reports, facilitating PIP and quality improvement discussions, and tracking recommendations and action items through resolution.
• Serve as a subject matter expert and liaison with MCEs, DBPs, the EQRO, OHCA program areas, providers, members, and other stakeholders regarding quality reporting, performance measures, PIPs, quality improvement expectations, and related requirements.
• Prepare analyses, summaries, reports, presentations, and recommendations for the SoonerSelect Quality Director, Chief Quality Officer, agency leadership, QAC, and other stakeholders; reprioritize work as needed based on emerging quality concerns, regulatory requirements, leadership priorities, and MCE performance.
• Other duties as assigned.

Knowledge, Skills, Abilities and Competency Requirements

This position requires strong knowledge of Medicaid managed care quality, quality improvement methodologies, performance measurement, data analysis, regulatory and contractual requirements, and program oversight. Key skills include data analysis, problem-solving, report development, and team supervision. The role requires the ability to synthesize trends, apply regulatory standards, communicate effectively with both technical and non-technical audiences, critical analysis, report review, project and contract monitoring, stakeholder engagement, and clear written and verbal communication. Success in this role is closely tied to the Korn Ferry competencies of Manages Complexity, Ensures Accountability, and Collaborates, which support the ability to lead multifaceted oversight processes, hold teams and contractors accountable, and coordinate across internal and external partners.

Education and/or Experience

Master’s degree and 2 years of professional experience OR Bachelor’s degree and 3 years of professional experience OR an equivalent combination of education and experience, substituting one year of professional level experience for each year of the required education.

Preference qualifications include:

• Clinical license (e.g., RN, LPN, LPC, LCSW), particularly those with experience evaluating provider performance or quality-related compliance.
• Experience in managed care or Medicaid program administration
• Demonstrated success in stakeholder engagement or vendor management
• Experience in compliance, auditing, or contract oversight
• Supervisory or leadership experience
• Project or change management certification
• Experience with Medicaid managed care quality, quality improvement, performance measurement, HEDIS/CMS Core Set measures, or health care quality reporting
• Experience reviewing Performance Improvement Projects, quality reports, corrective actions, or other formal quality improvement activities
• Experience with External Quality Review Organization activities, vendor management, contract monitoring, or deliverable review
• Experience analyzing health care quality data, survey results, performance measures, trends, and outcomes
• Experience engaging managed care entities, providers, members, committees, vendors, or other internal and external stakeholders
• Supervisory, leadership, project management, or change management experience
• Master’s degree, clinical license, or quality-related certification in a related field

Physical Demands and Work Environment

Work is typically performed in an office setting with climate‑controlled settings and exposure to moderate noise levels. In the course of performing job duties, employees are required to speak, stand, walk, and reach with their hands and arms. This position requires extended periods of sitting and daily use of computers and phones. Employees must be willing to complete all job‑related travel associated with this position. Being present at the office is an essential function of this position.

Accommodation Statement

The Oklahoma Health Care Authority complies with applicable State and Federal civil rights laws and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, disability, age, national origin, or genetic information. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Civil Rights Coordinator at 405-522-7335.

Notice to Applicants

Please add [e-mail] to the address book or “safe‑senders” list in your email. All correspondence will come from this address. Be sure to check your junk folder.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please contact the HR team at 405-522-7093.

Agency Information

Industries: Government Administration

Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.