Manager of Social Services

Ochsner Health; Houma (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a Social Services leader to oversee the Care Management department's Social Services component. This role drives strategy, service quality, and cost-effective outcomes while guiding a skilled team of social workers.

The position requires a Master’s in Social Work, an active LCSW licensure, and at least 7 years in healthcare or social services with supervision/management experience.

Qualifications

• Master's degree in Social Work is required.
• Licensed Clinical Social Worker (LCSW) licensure is required.
• 7 years of experience in a healthcare or social service setting as a social worker including 2 years in supervision or management.
• Case management certification (CCM, ACM, CMAC) preferred.

Responsibilities

• Ensure quality of care and patient satisfaction through unit-specific systems and improvements.
• Manage, develop, retain and inspire an engaged workforce.
• Assist with research, education and training to support cutting-edge patient care and services.
• Ensure operational profitability with budgets, performance data, system reporting and inventory management.
• Support long-term strategic business plans through department-specific planning and special projects.
• Manage the physical and technological infrastructure and support organizational structures.

Skills

Verbal & written communication

Leadership

Crisis intervention

DSM-5 knowledge

Education

Master's in Social Work

LCSW licensure

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job assumes responsibility for strategic planning, direction, operations and overall accountability for Social Service component of the Care Management department; assumes responsibility for creating innovative social service solutions to ensure quality outcomes, achieving shared savings quality metrics and decreasing cost/utilization; independently makes decisions in accordance with successfully achieving the goals of the company's quality objectives, financial objectives, performance objectives and strategic results; and develops and assumes accountability for Social Services budget.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -Master's degree inSocial Work

Work Experience

Required -7 years of experience in a healthcare or social service setting as a social worker including 2 years supervision or management experience

Certifications

Required - Licensed Clinical Social Worker (LCSW) as verified by the LABSWE

Preferred - Case Management Certification (such as CCM, ACM, CMAC)

Knowledge Skills and Abilities (KSAs)

• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Experience with DSM-5 diagnostic criteria and evidence-based treatment modalities.
• Knowledge of crisis intervention techniques, suicide risk assessment, and trauma-informed care.
• Ability to exhibit excellent leadership and self-direction, good judgment in handling difficult situations and good organizational, time management, interpersonal and conflict resolution skills.

Job Duties

• Ensures quality of care & patient satisfaction through unit-specific systems and improvements.
• Manages, develops, retains and inspires an engaged workforce.
• Assists with research, education & training to support cutting edge patient care and services.
• Ensures operational profitability with preliminary budgets, performance data, system reporting, and inventory management.
• Supports long-term strategic business plans through department-specific business planning and special projects.
• Manages the physical & technological infrastructure and supports organizational structures.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintians and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to sit and for prolonged periods of time. Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Must be able to travel throughout and between facilities.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.