Manager of Site Support

Mercy; St. Louis (MO); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Missouri is seeking a Manager of Site Support to lead a services organization, drive operational excellence, and deliver outstanding customer outcomes. This role requires strong leadership, coaching, and collaboration across functions.

Hybrid work model; must reside on-site in Metropolitan St. Louis area or Cape Girardeau, MO; travel up to 25%; full-time. Join a mission-driven team focused on innovation, technology, and compassionate care, with opportunities to shape service delivery.

Qualifications

• Bachelor's degree in related field, specialized training, or equivalent work experience.
• Twelve (12) years of relevant technical or business work experience.

Responsibilities

• Lead a services organization, driving operational excellence and strong team performance.
• Oversee strategic initiatives with effective prioritization and timely delivery.
• Identify, implement, and optimize tools and digital solutions to boost efficiency.
• Manage stakeholder relationships across customers, teams, and business functions.

Skills

Leadership

Project management

Change management

Stakeholder management

Education

Bachelor's degree

Job description

Find your calling at Mercy!

This role is responsible for leading a services organization by driving operational excellence, team performance, and exceptional customer outcomes. The successful candidate demonstrates strong leadership skills, fostering a culture of accountability, collaboration, and continuous improvement while effectively coaching and developing employees. They apply structured change management approaches to successfully lead organizational, process, and technology transformations, ensuring stakeholder alignment and adoption.

The role requires strong project management capabilities to oversee strategic initiatives, manage priorities, and deliver results on time and within scope. A high degree of technology affinity is essential to identify, implement, and optimize tools and digital solutions that enhance service delivery and operational efficiency.

Additionally, the manager must excel in stakeholder and relationship management, building trusted partnerships across customers, teams, and business functions to achieve shared objectives and drive long-term success.

Position Details:

Position Description: Manager of Site Support

Location: Hybrid - Must live on-site in Metropolitan St. Louis area or Cape Girardeau, MO for this position

Type: Full-Time

Up to 25% travel requirements

Site Support Locations:

• St. Louis, MO
• Cape Girardeau, MO
• Fort Smith, AR

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Qualifications:

• Education: Bachelor's degree in related field, specialized training, or equivalent work experience.
• Experience: Twelve (12) years of relevant technical or business work experience.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

Find us at:

Facebook|LinkedIn|Instagram|mercy.net|Mercy Careers

EEO/AA/Minorities/Females/Disabled/Veterans

Why Mercy?

• medical
• dental
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.