Manager of Product Safety

Clark Mechanical Services, Inc.; Lancaster (Lancaster County); On-site; USD 120,000 - 190,000; Full time

Job summary

Clark Associates, Inc. seeks a Manager of Product Safety to lead how we identify, investigate, and reduce safety hazards in products sourced through our global supply chain.

You will drive investigations and corrective actions with suppliers and ensure products meet internal and external standards. You will also lead and develop the product compliance team responsible for energy efficiency regulations and third-party certifications, integrating safety and regulatory work into a single program

Responsibilities

• Define and drive the product safety strategy across key categories, including powered equipment, refrigeration, cooking and heating equipment, cutting tools, furniture, and storage and transport.
• Lead and develop the product compliance team (energy efficiency regulations and UL, ETL, NSF, and CSA certifications) and integrate its work with safety.
• Perform hazard analyses and risk assessments for new and existing products, identifying opportunities to work with suppliers on design and warning improvements.
• Collaborate with supplier engineering teams to integrate safety features and mitigation methods into product architecture.
• Collaborate with cross-functional teams to evaluate and qualify new suppliers based on technical capability, safety history, and compliance.
• Track and analyze product safety metrics to identify emerging safety trends.
• Lead intake, triage, investigation, and root-cause analysis of safety complaints, injuries, and property damage claims.
• Oversee internal and external safety testing protocols for electrical, mechanical, and chemical risks.
• Create and maintain technical safety documentation, including product safety reviews, incident tracking, and internal product safety audits.
• Coordinate with cross-functional teams to manage field actions, such as quarantine or product recall, when necessary.
• Train the organization on product safety best practices and ensure learnings are captured for future use.

Job description

Job Summary

As Manager of Product Safety, you will lead how Clark identifies, investigates, and reduces safety hazards in products sourced through our global supply chain. You will drive investigations and corrective actions with suppliers and make sure products meet internal and external standards. You will also lead and develop the product compliance team that manages energy efficiency regulations and third-party certifications (UL, ETL, NSF, CSA), integrating safety and regulatory work into one program.

Responsibilities

• Define and drive the product safety strategy across key categories, including powered equipment, refrigeration, cooking and heating equipment, cutting tools, furniture, and storage and transport. Serve as the safety engineering expert from design through post-market.
• Lead and develop the product compliance team (energy efficiency regulations and UL, ETL, NSF, and CSA certifications) and integrate its work with safety.
• Perform hazard analyses and risk assessments for new and existing products, identifying opportunities to work with suppliers on design and warning improvements, process changes, or new technologies that enhance product safety.
• Collaborate with supplier engineering teams to integrate safety features and mitigation methods into product architecture.
• Collaborate with cross-functional teams, such as legal, sourcing, quality, and merchant teams, to evaluate and qualify new suppliers based on technical capability, safety history, and compliance.
• Track and analyze product safety metrics to identify emerging safety trends. Metrics include rates of reported product issues in the field, production non-conformances, customer complaints, star ratings, warranty repairs, and product claims.
• Lead intake, triage, investigation, and root-cause analysis of safety complaints, injuries, and property damage claims. Serve as the primary point of contact for escalated safety concerns across the organization.
• Oversee internal and external safety testing protocols for electrical, mechanical, and chemical risks.
• Create and maintain technical safety documentation, including product safety reviews, incident tracking, and internal product safety audits.
• Coordinate with cross-functional teams to manage field actions, such as quarantine or product recall, when necessary.
• Train the organization on product safety best practices and ensure learnings are captured for future use.