Manager of Product Management

H.E.B.; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

H-E-B Digital Technology is seeking a Manager of Product Management to lead a team responsible for delivering world-class digital experiences for customers and partners. You will oversee product strategy, roadmaps, and cross-functional collaboration across Design, Engineering, and Analytics, while hiring, mentoring, and evaluating team performance.

The role emphasizes end-to-end product ownership, budget stewardship, and the ability to translate business goals into actionable product plans, with

Qualifications

• 5+ years of experience in product management or technology consulting.
• Experience leading/mentoring people or teams.
• Experience supporting retail, supply chain, ecommerce, or digital marketing operations.
• Completion of H-E-B Leadership programs where applicable.

Responsibilities

• Lead development of products ensuring a compelling digital experience for customers and partners.
• Hire, coach, and manage product teams; oversee budgets and resources.
• Drive end-to-end product releases including design, development, data migration, and stabilization.
• Define product strategy, roadmaps, and OKRs in alignment with business goals.

Skills

Leadership

Agile/Scrum

Cross-functional collaboration

Data-informed decisions

Communication & presentation

Education

Bachelor/Master degree in relevant field

Tools

Excel

SQL

Job description

Responsibilities

Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, make food decisions, and ultimately get food into their homes. This is an exciting time to join H-E-B Digital, we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.

The Manager of Product Management manages professional individual contributors and / or supervisors who exercise latitude and independence. Often leads one or more departments / teams.

As a Manager of Product Management, you'll lead the development of products that ensure a compelling digital experience for our retail Customers or help arm H-E-B Partners company-wide with world-class business applications to thrive in their jobs. Responsible for hiring, firing, and performance / pay reviews. Makes decisions based on business objectives and allocated resources. Establishes operational objectives and work plans and delegates assignments to team. Involved in modifying and executing company policies that affect immediate operations and may also have company-wide impact. Supports the function's (Digital) business strategy by implementing new standards and products, processes, and mid-term business plans.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

• HEART FOR PEOPLE… leadership / management skills? willingness to coach and mentor?
• HEAD FOR BUSINESS… ability to collaborate cross-functionally to achieve mutually agreeable outcomes?
• PASSION FOR RESULTS… drive to lead strategy and roadmap development?

We’re looking for:

• 5+ years of experience in product management or technology consulting; experience managing / leading people or teams (preferred)

What is the work?

• Manages activities of two or more sections or departments. Exercises supervision in terms of costs, methods, and staffing. Leads team / department and undertakes coaching and mentoring responsibilities. A portion of time may be spent performing individual tasks related to the department / team or function.

Impact:

• Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
• Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
• Assures adherence to budgets and establishes schedules, work plans, and performance requirements.
• Looks beyond existing methodologies to resolve complex issues often crossfunctional in nature or with significant impact to the business.
• Interacts daily with direct reports, peer leaders, and senior leaders effectively communicating and presenting results and recommendations within their department.

Management / Strategy:

• Leads a team of product managers to manage the product life cycle of tightly related digital product categories or domains.
• Conducts annual reviews; provides feedback to improve performance.
• Recruits / interviews / participates in selection of / onboards new hires; trains / provides ongoing education; coaches / mentors / manages product team Partners.
• Manages resource allocation, budget, and spending.
• Manages activities to drive product development, typically strategically or thematically related.
• Assess current market conditions to define product strategy.
• Leads / manages development of product roadmaps; determines product strategy and roadmaps that align with product ecosystem, considering industry trends, vendor marketspace, and organizational priorities.
• Crafts project vision; coordinates cross-functional teams of Partners / suppliers.
• Communicates complex ideas; anticipates objections; negotiates with / influences internally and externally, including H-E-B senior leaders and global vendors.
• Anticipates business and regulatory issues; recommends best practices for improvement and costs and fees.
• Makes data-informed decisions based on sound understanding of organizational priorities, voice of guest, analytics, user testing, benchmarks, industry reporting, and emerging trends
• Refines requirements based on prototyping, hands on testing, and iterative feedback; serves as bridge between customer desires and technical realities.
• Drives end-to-end product release, including feature design-development, integrations, data migration, cutover from legacy applications, and stabilization and support.
• Proactively manages sprint plans, issues, and decisions; anticipates risks; ensures focus stays on maximizing value within timeline and resource constraints.
• Manages company-wide stakeholders to understand / strategize business needs in an end-to-end manner.
• Works closely with business stakeholders, users, Product Managers, Design, and Engineering Partners to drive entire technology project lifecycle.
• Manages / leads team to demonstrate high velocity, efficiency, and morale; ensures teams consistently meet committed deadlines.
• Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation.

What is your background?

• Bachelor / Masters' degree in a relevant field of education and / or work experience leading successful projects and coaching / mentoring others in functional area. Completion of H-E-B Leadership programs where applicable (i.e., SORL)
• 5+ years of experience in product management or technology consulting
• Experience supporting retail, supply chain, ecommerce, or digital marketing operations.
• Experience leading / managing people or teams (preferred)

Do you have what it takes to be an H-E-B Manager of Product Management? Senior management defines / reviews manager objectives to determine success of operation. Has latitude to make decisions in achievement of defined goals. Erroneous decisions will result in critical delay(s) in schedules and / or Department / team operations which may jeopardize overall business activities.

• Broad knowledge of the field with proven leadership skills
• Comprehensive knowledge of voice of the customer techniques and product management tools
• Advanced knowledge of retail accounting / finance principles
• Advanced Excel, SQL, and analytical skills
• Advanced communication and presentation skills
• Strong leadership / management skills
• Strong Agile / Scrum and project management skills
• Strong negotiating and interpersonal skills
• Ability to leverage data to tell a meaningful story.
• Ability to break down problems into components and reassemble them to improve efficiency and effectiveness.
• Ability to condense complex technical concepts into non-technical language for business stakeholders.
• Ability to collaborate cross-functionally to achieve mutually agreeable outcomes.
• Ability to work with technical resources to translate product requirements.
• Ability to articulate and capture value through OKRs and KPIs

Can you…

• Lead / manage and develop others in a fast-paced, deadline-driven environment
• Regularly lift up to 20 lbs.
• Sit for extended periods
• Work extended hours and / or rotating schedules

11-2024