Manager of Pharmacy Operations

Mount Auburn Hospital; Cambridge (MA); On-site; USD 180,000 - 205,000; Full time

Job summary

Mount Auburn Hospital is seeking a Pharmacy Operations Manager to lead overall pharmacy operations, ensuring safe, compliant medication-use practices and regulatory readiness across the department.

The role includes directing personnel, budgeting, and collaborating with hospital committees to improve patient care outcomes. A PharmD and Massachusetts licensure are preferred, with 3–5 years hospital experience and prior management exposure.

Qualifications

• 3-5 years of hospital pharmacy experience required.
• Current Massachusetts Pharmacist License in good standing required.
• Pharmacy Board Certification preferred.
• Prior supervisory or management experience, PGY-1 residency, administrative residency, or Advanced degree (MBA, MHA, MPH) preferred.

Responsibilities

• Ensure pharmacy operations comply with all applicable federal, state, and regulatory standards (e.g., Board of Pharmacy, DEA, FDA, USP, Joint Commission).
• Develop, implement, and maintain policies and procedures to support safe, effective, and compliant medication-use practices.
• Oversee controlled substance management, including diversion prevention programs, auditing, and regulatory compliance.
• Manage pharmacy staffing and scheduling, ensuring appropriate coverage to meet patient care and operational needs.
• Supervise, train, evaluate, and support professional development of pharmacists and pharmacy personnel.
• Direct medication-use processes, including procurement, dispensing, distribution systems, and investigational drug services.
• Lead quality improvement and medication safety initiatives, including review of medication events and development of corrective actions.
• Oversee pharmacy information systems and collaborate with IT to optimize system functionality (e.g., EPIC, automation).
• Manage pharmacy financial performance, including budgeting, inventory control, cost containment, and drug utilization.
• Collaborate across disciplines and participate in hospital committees to advance formulary management, regulatory readiness, and patient care outcomes.
• Performs other duties as assigned.

Education

Bachelor's degree in Pharmacy

Doctoral degree in Pharmacy (PharmD)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Working with the director of pharmacy the Pharmacy Operations Manager is responsible for the pharmacy operations at Mount Auburn Hospital. This person assists the Director of Pharmacy with the interviewing, hiring, orientation, disciplining and ongoing training of all pharmacy staff as well as maintaining a state of regulatory preparedness required by Joint Commission, the Board of Pharmacy and other regulatory and accreditation agencies. The Pharmacy Operations Manager oversees the day to day operations to assure best practices, quality standards, regulatory requirements and Mount Auburn Hospital policies and Procedures are followed. Pharmacy policies are developed, implemented, and administered in accordance with state and federal laws and regulations under the direction of the Director of Pharmacy. Working with the Director of Pharmacy activities are planned and directed, including but not limited to the following: quality and safety, regulatory compliance, employment, training, competency and development, employee discipline and grievance resolution, decentralized clinical and centralized technical pharmacy practices, and performance improvement programs.

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• Ensure pharmacy operations comply with all applicable federal, state, and regulatory standards (e.g., Board of Pharmacy, DEA, FDA, USP, Joint Commission).
• Develop, implement, and maintain policies and procedures to support safe, effective, and compliant medication-use practices.
• Oversee controlled substance management, including diversion prevention programs, auditing, and regulatory compliance.
• Manage pharmacy staffing and scheduling, ensuring appropriate coverage to meet patient care and operational needs.
• Supervise, train, evaluate, and support professional development of pharmacists and pharmacy personnel.
• Direct medication-use processes, including procurement, dispensing, distribution systems, and investigational drug services.
• Lead quality improvement and medication safety initiatives, including review of medication events and development of corrective actions.
• Oversee pharmacy information systems and collaborate with IT to optimize system functionality (e.g., EPIC, automation).
• Manage pharmacy financial performance, including budgeting, inventory control, cost containment, and drug utilization.
• Collaborate across disciplines and participate in hospital committees to advance formulary management, regulatory readiness, and patient care outcomes.
• Performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's degree in Pharmacy required.
• Doctoral degree in Pharmacy (PharmD) preferred.
• 3-5 years of hospital pharmacy experience required.
• Current Massachusetts Pharmacist License in good standing required.
• Prior supervisory or management experience, PGY-1 residency, administrative residency, or Advanced degree (MBA, MHA, MPH) preferred.
• Current Massachusetts Pharmacist License in good standing required.
• Pharmacy Board Certification preferred.

OTHER REQUIREMENTS:

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment.
• Must be able to stand/walk for prolonged periods of time (Standing or walking approximately 70% of the time).
• Must be able to lift up to 25 lbs.
• Awareness of occasional exposure to infectious disease and to possible carcinogenic, mutagenic, and sensitizing medications.
• Minimal exposure to caustic agents, acids, and fumes.

ABOUT US

Beth Israel Lahey Health (BILH) places great value on being a diverse and inclusive community. BILH and the Department of {insert hiring department} are dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Pay Range:

$180,000.00 USD - $205,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.