Manager of Patient Experience

RCM Health Care Services; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

RCM Healthcare Services is seeking a Manager of Patient Experience to lead initiatives that boost patient satisfaction, engagement, and person-centered care across a large hospital system. You will supervise the Patient Experience Specialist team and partner with clinical and operational leaders to elevate service quality.

The role reports to the Director of Patient Experience and requires strong leadership, data-driven improvement, and a commitment to empathy and respect throughout the patient

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, or related field.
• Master's degree preferred.
• Strong leadership and communication skills required.

Responsibilities

• Supervise and manage the Patient Experience Specialist team.
• Lead person-centered care initiatives and service excellence programs.
• Analyze patient satisfaction metrics and drive performance improvements.
• Manage patient advocacy, grievances, and service recovery processes.
• Facilitate staff training and coaching on empathy and patient-centered care.

Skills

Leadership

Communication

Analytics

Team development

Stakeholder management

Education

Bachelor's degree

Master's degree

Job description

Job Title: Manager of Patient Experience

Compensation
Salary Range: $85,000 – $95,000 per year

Location: Nassau County, Long Island, NY – Onsite

Position Summary

As the Manager of Patient Experience, you will lead and oversee initiatives designed to enhance patient satisfaction, engagement, and person-centered care across a large hospital system. Reporting to the Director of Patient Experience, this role is responsible for supervising the Patient Experience Specialist team, driving service excellence initiatives, and fostering a culture centered on empathy, dignity, and respect. You will collaborate with clinical and operational leaders to improve patient outcomes and ensure an exceptional patient experience throughout the healthcare journey.

Responsibilities

Schedule / Shift

• Shift details: Monday – Friday, 9:00 AM – 5:30 PM
• Hours per week: 40
• Contract length (if applicable): Direct Hire

Key Duties:

• Supervise and manage the Patient Experience Specialist team while overseeing daily patient satisfaction and feedback programs
• Lead Person-Centered Care initiatives aligned with Planetree International principles and Age-Friendly Health System 4Ms Framework
• Analyze patient satisfaction metrics and implement performance improvement strategies to enhance the patient experience
• Manage patient advocacy, grievance resolution, and service recovery processes to ensure timely and compassionate responses
• Facilitate staff training, coaching, and educational programs focused on service excellence, empathy, and patient-centered care

Requirements

Education

• Required: Bachelor’s Degree in Healthcare Administration, Nursing, Public Health, or related field
• Preferred (if applicable): Master’s Degree

Licenses & Certifications

• Required: N/A
• Additional certifications (if applicable): Experience with Planetree International and Age-Friendly Health Systems preferred

Skills:

• Strong leadership, coaching, and team development skills
• Expertise in patient satisfaction analytics and performance improvement methodologies
• Excellent communication, conflict resolution, and interpersonal skills
• Ability to influence organizational change and collaborate across multidisciplinary teams

About Us

RCM Healthcare Services works with professionals across schools, healthcare, and community-based settings nationwide. We support both contract and direct hire opportunities, connecting people early in their careers and experienced professionals to roles that align with their experience and preferences.

With more than 50 years of staffing experience, our team understands the environments you’re stepping into and what it takes to be successful in them. We stay closely involved from first conversation through placement, with consistent communication, a reliable point of contact, and follow-through at every step. We’re committed to caring for the professionals we work with and the communities they support, and offer competitive pay and benefits designed to support your well-being.

RCM Healthcare Services is Joint Commission certified, reflecting a commitment to quality, compliance, and a consistent experience.

Equal Employment Opportunity & Reasonable Accommodation

RCM Technologies is an equal opportunity employer and values diversity. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require a reasonable accommodation to apply for or perform this role, please contact us and we will engage in an interactive process to support your needs.

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