Manager of Outpatient Pharmacy Operations

Mercyhealth Wisconsin and Illinois; Rockford (IL); On-site; USD 138,000 - 220,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

Tuition reimbursement

Paid time off

Job summary

Mercyhealth is seeking a pharmacy leader to manage a busy retail pharmacy operation across Illinois and Wisconsin. You will empower staff, oversee daily operations, and drive financial performance and service excellence while ensuring regulatory compliance and a patient‑centered approach.

The role requires a PharmD/Pharmacist license, 3+ years of retail experience, and strong computer and accuracy skills. You will supervise technicians and collaborate with hospital pharmacy teams to support

Qualifications

• Pharmacist license and eligible for licensure in WI and IL.
• Retail pharmacy experience (3+ years) required.
• Strong computer skills and high accuracy essential.

Responsibilities

• Organizes retail pharmacy activities to ensure quality service.
• Interviewing, hiring, orientation, schedules, discipline and counseling of staff.
• Works with Lead Pharmacist on evaluations of technicians and cashiers.
• Ensures regulatory compliance and ongoing staff education.
• Manages daily financial data and monthly reporting; monitors budgeting and purchasing.
• Coordinates with hospital pharmacy as appropriate.

Skills

Computer skills

Accuracy

Education

Pharmacy degree

Job description

Overview

Are you a passionate pharmacy leader ready to make a difference? Join our team and lead a dynamic retail pharmacy operation focused on exceptional patient care, outstanding customer service, and operational excellence. In this rewarding role, you’ll empower and develop staff, oversee financial performance and daily operations, ensure regulatory compliance, and help drive new business opportunities.

Shift

Monday to Friday Day Shift Hours

Schedule

40 hours per week

Essential Duties and Responsibilities

• Organizes retail pharmacy activities to ensure quality service.
• Responsible for interviewing, hiring, orientation schedules, discipline and counseling of technical staff.
• Works with Lead Pharmacist on annual evaluations of technicians and cashiers.
• Encourages ongoing education and tracks said for all staff.
• Compiles daily financial data for monthly reporting to accounting and monitors financial performance.
• Responsible for departmental fiscal planning, purchasing of supplies, and budgeting.
• Responsible for implementation of new retail pharmacy startups and business expansion, as necessary.
• Ongoing development and implementation of policies and procedures, ensuring regulatory compliance are accomplished through working with lead pharmacists.
• Works to assure customer satisfaction and provides service recovery when necessary.
• Schedules regular department meetings and completes all appropriate reports in a timely manner.
• Coordinates with hospital pharmacy as appropriate.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other’s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Graduate of an accredited school of pharmacy. Minimum of 3 years of retail pharmacy experience as a practicing pharmacist.

Certification and Licensure

Licensed or eligible for licensure to practice pharmacy in the State of Wisconsin and the State of Illinois.

Skills and Abilities

Computer experience
Strong accuracy skills

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus

Level of Supervision

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

Supervises

Directly supervises Pharmacy technicians. Indirectly supervises Pharmacists. Supervisory responsibilities are conducted in accordance with directives of management, the organization’s policies, and applicable laws.

PAY RANGE

$137,774.07 - $220,438.51

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP’s Best Employers for Workers Over 50
• One of Working Mother magazine’s 100 Best Companies for Working Mothers
• A Top 50 Company and Top 10 Nonprofit for Executive Women