Manager of Operations (Nursing)-CTICU

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 84,000 - 110,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental and Vision Coverage

Life Insurance

Paid Time Off

Job summary

Northwestern Medicine is seeking a Manager, Operations to lead day-to-day operations across designated departments in the Chicago area. The role emphasizes staffing optimization, budget management, and adherence to regulatory standards, including Joint Commission guidelines.

The position requires nursing leadership, with a bachelor’s degree and preferably a master’s degree. You will supervise teams, ensure clinical quality, and coordinate resources to support patient care delivery.

Qualifications

• Bachelor's degree in nursing; master's degree or actively enrolled in a master's program.

Responsibilities

• Manage day-to-day operations of designated departments, including workflows and staffing; oversee budgets and 24/7 accountability.
• Provide supervision to team members, ensuring competencies in addressing clinical, behavioral, and patient-care issues; conduct annual and mid-year reviews.
• Recommend department goals and communicate progress, risks, and decisions to leadership teams on a regular cadence.
• Ensure policies meet Joint Commission and federal/state regulations; update policies as needed to meet changes in patient care delivery and quality improvements.
• Mentor staff, resolve complex practice, customer, and employee relations issues; coordinate resources for patient care.

Education

Bachelor's degree in nursing; master's degree or active enrollment in master's program

Job description

The salary range for this position is $61.21 - $79.58 (Hourly Rate).

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Manager, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Manager, Operations provides autonomous and direct management of a team or teams.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services and/or locations. This includes defining and overseeing workflows and staffing in the department, re-directing resources to critical areas as needed, developing operating and capital budgets, monitoring budget performance including explaining variances and defining and applying corrective action to ensure compliance with the budget as needed. 24/7 accountability
• Provide support, guidance, and supervision to team members by ensuring that the team members maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care. Support the team by preparing and delivering annual and mid-year reviews, coaching through the resolution of complex situations that involve practice issues and customer relations, ensuring that they have the tools, including technology, to perform their roles and identifying areas in need of improvement and acting upon them with the appropriate NM system partners.
• Recommend department goals to department leadership; plan and advance progress toward the goals throughout the year. Communicate goal achievement timelines, risks and decisions needed with all appropriate leadership teams on a regular cadence.
• Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations. Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery. Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology.
• To manage escalations, interpret information needed to identify each patient’s requirements relative to the patient’s age-specific needs using principles of growth and development over the life span. Connect those with the resources required to coordinate each patient’s care.
• Other duties as assigned.

Additional Responsibilities

Business expertise

• Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
• Ability to analyse data for decision making purposes and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balanced to targets.
• Ability to effectively apply the principles of change management while leading.
• Strong computing skills, including Microsoft Office applications, Outlook and the EMR.
• Attentive to detail and reviews own and others’ work for accuracy.

Problem solving

• Effectively and autonomously handles challenging situations, including identifying stakeholders and defining and communicating required action and roles in a compressed time frame.
• Effectively balances multiple priorities, seeking guidance when in doubt.
• Calmly and easily responds to changes in work environment, delays or unexpected events.
• Provides guidance and supervision to team members by problem solving complex situations that involve practice operations, customer relations, and employee relations issues

Interactions/interpersonal skills

• NMHC Performance Leadership Competencies (from performance management system)
• Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
• Projects confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
• Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.

Qualifications

Required

• Bachelor's degree in nursing with master’s degree or master’s degree in nursing**
  • ** Exceptions considered for applicants with a Bachelor’s degree and actively enrolled in a master’s program. External and internal applicants must be within 1 year of completion.
• Three years of nursing or health care experience, demonstrating increasing responsibilities
• Basic life support (BLS) certification
• Current clinical license in the state in which the hospital resides
• Magnet recognized certification for specialty area

Preferred

• Minimum of 3 years of supervisory or management experience.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.