Manager of Operations, Central Processing

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 78,000 - 113,000; Full time

Job summary

Cooley Dickinson Hospital, Inc. seeks a Manager of Operations for Central Processing to oversee sterile reprocessing across sites. The role drives operational performance, financial stewardship, quality outcomes, and staff development.

You will lead supervisors, coordinate resources, and ensure compliance with regulatory standards while delivering safe, high-quality processing services for patients and teams.

Qualifications

• High School Diploma or Equivalent required.
• Associates Degree in Surgical Technology preferred.
• Bachelor's Degree Related Field preferred.

Responsibilities

• Responsible for operational, financial, quality and personnel performance of sterile processing across departments.
• Leads supervisors and teams, ensuring effective workforce management and resource allocation.
• Ensures regulatory compliance and delivery of safe, high-quality reprocessing services.

Skills

Operational leadership

Communication

Organizational skills

Coaching & development

Problem solving

Microsoft Office

Instrument tracking systems

Education

High School Diploma or Equivalent

Associates Degree in Surgical Technology preferred

Bachelor's Degree Related Field preferred

Tools

Microsoft Office

Instrument tracking systems

Job description

Manager of Operations, Central Processing

United States, Massachusetts, Northampton

Aug 07, 2026

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for the overall operational, financial, quality, and personnel performance of sterile processing operations across assigned departments or locations. Leads supervisors and operational teams, ensuring effective workforce management, resource allocation, regulatory compliance, and the delivery of safe, high-quality, and efficient reprocessing services aligned with organizational and patient care objectives.

Qualifications

Education

• High School Diploma or Equivalent required
• Associates Degree in Surgical Technology preferred
• Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

• Certified Registered Central Service Technician [CRCST]
• Healthcare Sterile Processing Association (HSPA) preferred
• C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc preferred
• Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred
• Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferred

Experience

• Central Processing Sterilization Experience 3-5 years required
• Supervisory Experience 3-5 years preferred

Knowledge, Skills and Abilities

• Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
• Advanced oral and written communication skills.
• Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
• Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
• Ability to analyze and solve problems in a systematic, logical, and timely manner.
• Ability to adapt to changes in daily routine.
• Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
• Works within legal, regulatory, accreditation, and ethical practice standards relevant to the position: follows safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Remote Type

Onsite

Work Location

30 Locus Street- LAND

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$78,041.60 - $113,474.40/Annual

Grade

8At Mass General Brigham,

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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