Manager of Operational Excellence

Integrated Human Capital; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Integrated Human Capital in the United States (San Antonio, TX) seeks a Manager of Operational Excellence to drive Lean transformations, improve performance, and embed performance systems across departments.

You will coach leaders, lead Kaizen events, and partner with IT to align systems, data, and processes. Travel up to 50% in US/Mexico is expected; strong communication and problem-solving skills are essential.

Qualifications

• 4-year college degree in Engineering, Finance, Economics or Business related field.
• Experience applying Lean methods (Value Stream Mapping, 5S, Kanban) and Kaizen leadership.
• Strong communication and change-management skills.

Responsibilities

• Lead continuous improvement initiatives to improve efficiency and quality.
• Collaborate with IT to migrate and update systems with minimal downtime.
• Coordinate survey efforts and report findings on schedule.

Skills

Excellent communication skills

Change management

Lean principles

Analytical thinking

Team coaching

Education

Bachelor's degree in Engineering, Finance, Economics or Business

Job description

Job Title: Manager of Operational ExcellenceManager of Operational Excellence Job Summary:The Manager, Operational Excellence provides supports by collaboratively driving improvements in performance, efficiency, and quality metrics. The Manager coaches the leaders on integrating performance system methodologies into everyday business. The manager will also work closely with department leaders to develop, implement, and ensure compliance of process improvement initiatives. He/She will leverage Lean principles to drive process and throughput efficiency.Manager of Operational Excellence Responsibilities:The manager will support IT with responsibility for coordinating, planning, and leading computer-related activities in the company. This individual will help to determine the IT needs of the company. They will be responsible for any migrations, updates and implementations of computer systems to fulfill the organization's information systems requirements related to networks, hardware and software. They will also serve as a primary contact for any help-desk related questions.Managing Surveys:The Manager is also responsible for ensuring all internal and external survey requests are conducted timely. She/He will identify subject matter experts within the company to collect pertinent data/information from appropriate departments, review responses for accuracy and combine information as required for the survey to report out on a timely manner.Continuous Improvement:o Participate in Strategic and Annual planning processes.o Consult with internal business partners to assess processes and develop lean recommendation for improvement.o Produce efficiency projects and reporting for recommendations and executing stages of lean projects.o Facilitate successful project completion, based on schedule and make results visible through regular reportingo Propose, plan for and manage Kaizen event opportunities as well as other improvement activities which are aimed at removing non-value added activities therefore reducing costs, improving delivery and building customer satisfaction.o As the leading voice/consultant on lean methodology; trains, mentors and coaches stakeholders, instilling the Lean culture throughout the organization.o Responsible for being the curriculum developer, trainer and project/team leader.IT Support:o Maintains contact with all software services providers to ensure all hardware/maintenance requests, migration and updates of systems are made timely.o Manages process to ensure the business is not affected by any downtown of the system.o Works with leaders to ensure systems are being used to their potential and provide consulting support for any needs that may require new and/or updated technology.o Serve as technical point of escalation in one or more of managed technologies.Survey Support:o Responsible for reviewing all incoming request for surveys and identifies leaders/team members to participate in gathering of data required.o Manages timeline with periodic meetings to identify any challenges or roadblocks in gathering the data/information required. Will work with leaders and team members to remove any roadblocks.o Reviews all responses for accuracy to ensure it reflects and aligns to the business function.o Submits surveys on a timely basis.o Other duties as assigned.Required Knowledge & Experience:· Excellent communication skills (verbal and written) with all levels of team members· Ability to motivate change at the process owner level of the organization and work effectively in a team environment.· Ability to organize, prioritize, delegate and have high attention to detail as needed to ensure success of the goals for a project· Strong ability to structure complex problems, define and conduct critical analysis, extract key insights and drive future state designs and adaptive implementation models.Required Education/Experience:· 4 year college degree in Engineering, Finance, Economics or Business related field required· Knowledge of the principles and techniques of Lean including but not limited to Value Stream Mapping, Voice of the Customer, 5S, 4S, one piece flow, Kan Ban systems, Standard work, percent load and Kaizen leadership.· Demonstrate track records of improvement projects.· Travel up to 50% in U.S. and MX.Equal Employment Opportunity (EEO), Affirmative Action, and E-Verify Statement:Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We actively support affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified.Integrated Human Capital also participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees in compliance with federal immigration laws. Candidates will be required to provide documentation verifying their identity and authorization to work in the United States.#FORMA