Manager of Merchandise, Games, and Extra Charge Attractions

Michigan's Adventure; Muskegon (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Michigan's Adventure seeks a Full Time Manager of Merchandise, Games, and Extra Charge Attractions to lead the retail division, oversee planning, purchasing, pricing, staffing, and cost controls, and drive guest service and revenue.

The role involves coordinating with park leadership, ensuring staffing coverage for peak times, and maintaining safety and operational standards in outdoor conditions.

Qualifications

• Bachelor's degree in business, merchandising, hospitality management, or related field; or 5–7 years in retail operations management.
• Ability to work a flexible, demanding schedule including nights, weekends, and holidays.
• Excellent communication and problem-solving skills.
• Strong leadership and management abilities for a fast-paced environment.

Responsibilities

• Supervise and coach staff to ensure high performance and guest satisfaction.
• Administer budgets, labor scheduling, and inventory to maximize revenue and efficiency.
• Coordinate schedules, timekeeping, and payroll; maintain interdepartmental communication.

Skills

Leadership

Staff management

Budgeting

Operations planning

Communication

Education

Bachelor's degree in business/merchandising/hospitality management or related field

Tools

Microsoft Office

Job description

Manager of Merchandise, Games, and Extra Charge Attractions

The Full Time Manager of Merchandise and Games leads the overall operation of the retail division to maintain a high level of guest service and maximize revenue potential, reporting to the Park Manager. Sets agendas and guidelines for Merchandise, Games, and Extra Charge for planning, purchasing, pricing, budget development, staffing, inventory management, retail facility layouts, and cost controls. Foster interdepartmental cooperation and coordinate to cover the needs of the amusement park at large.

Responsibilities

Leadership and Team Management

• Supervise and coach merchandise and games staff to ensure high performance and guest satisfaction.
• Provide training, performance reviews, and disciplinary actions as needed.
• Create schedules and ensure adequate staffing to meet operational demands.
• Foster a positive work environment and enforce departmental standards.
• Assist in hiring entry level associates and supervision for area of responsibility to ensure locations are staffed appropriately for optimal efficiency and guest service.

Financial Performance

• Allocate labor resources appropriately to the department, based on associate availability and staffing needs, including making adjustments in the moment.
• Prepare and analyze budgets to meet departmental goals. Trackcompliance on a daily basis and reporting any deviations.
• Support cost control strategies and monitor financial performance.

Administrative and Communication Duties

• Create and manage the Merchandise and Games budgets, including both labor and operational supplies.
• Complete required administrative paperwork and documentation.
• Coordinate the scheduling, timekeeping, and payroll for associates in the departments.
• Maintain effective communication with staff, departments, and leadership.
• Respond professionally to calls, emails, and radio communications.
• Communicate operational updates and guest feedback to senior leadership.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, merchandising, hospitality management, or related field. If not, a minimum of 5 to 7 years in retail operations management or an equivalent combination of education, training, and experience that provides the required skills and abilities.
• Ability to handle a flexible and demanding schedule, including nights, weekends, and holidays.
• Excellent communication and problem-solving skills.
• Strong leadership and management skills with the ability to excel in a fast-paced environment.
• Although a portion of the job function will be carried out in an office environment, the position may require outdoor work in extreme weather conditions. This position requires walking and standing on concrete and asphalt for extended periods of time.
• Proficient in Microsoft Office.
• Valid driver's license required.
• Must pass a background check & drug screen per company policy.