Manager of Membership & Operations

University of Denver; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

The University of Denver's Kennedy Mountain Campus, within the Wellness & Recreation department, seeks a Manager of Membership & Operations to lead daily operations at the Daniel L. Ritchie Center and James C. Kennedy Mountain Campus, elevating customer experience and system integrity.

You will oversee RecTrac, parking and access systems, payments, reporting, and process improvements. A data-informed approach and collaborative mindset are essential for success in this role.

Qualifications

• Bachelor's degree required.
• 1 year of experience in accounting/finance/business administration and/or computing systems or equivalent.
• CPR; First Aid; AED; Blood Borne Pathogen; Concussion Training

Responsibilities

• Lead department-wide systems, technology, and operational infrastructure.
• Oversee membership and locker rental transactions and renewals.
• Support month-end/quarter-end close and reporting with accuracy and compliance.
• Monitor revenue/expenditures and ensure internal controls and risk management.

Skills

Communication

Financial literacy

Problem solving

Instruction interpretation

Public interaction

Relationship building

Organization

Education

Bachelor's Degree

Tools

RecTrac/WebTrac

Connect2

SubItUp

Constant Contact

Qualtrics

Job description

Manager of Membership & Operations

Job No: 499082

Work Type: Staff Full-Time

Location: Denver, CO

Categories: Business Operations / Services, Recreation / Kennedy Mountain Campus

The Kennedy Mountain Campus, Wellness & Recreation department at the University of Denver (DU) is a vibrant and integrative unit that advances the university's holistic 4D Experience-supporting intellectual growth, well-being, character development, and purposeful careers and lives. By bridging DU's urban and mountain campuses, the department offers immersive wellness and recreational programs that cultivate personal growth, resilience, and meaningful community engagement.

At the heart of our urban campus, the Daniel L. Ritchie Center for Sports and Wellness fosters a championship culture grounded in excellence, integrity, and connection. Drawing inspiration from the spirit of the Rocky Mountain West, our team embraces innovation and builds lasting relationships that serve as a vital link across DU's diverse community.

Nestled beside Roosevelt National Forest, the James C. Kennedy Mountain Campus spans 724 acres of breathtaking wilderness. This unique setting provides students with transformative, nature-based learning experiences designed to deepen their connection to self, others, and the natural world. With a focus on leadership, character development, and holistic well-being-spanning social, spiritual, and physical dimensions-the campus is a cornerstone of DU's commitment to experiential education.

Position Summary

Serving within the Kennedy Mountain Campus, Wellness and Recreation (KMCWR) Department, the Manager of Membership & Operations is a critical operational leader who drives excellence in service delivery, systems performance, and day-to-day execution at both the Daniel L. Ritchie Center for Sports & Wellness and the James C. Kennedy Mountain Campus. This role is responsible for creating a consistently exceptional customer experience by setting high standards, ensuring operational efficiency, and proactively identifying opportunities to improve service quality, safety, and processes.

The Manager ensures seamless, high-quality daily operations through oversight of parking and access systems, facility entry protocols, point-of-sale and online transactions, communication workflows, safety and risk practices, reporting accuracy, facility presentation, and overall customer and visitor engagement.

Success in this role requires data-informed decision-making, strong attention to detail, and the ability to anticipate challenges and implement effective solutions.

This position provides leadership and accountability for the RecTrac operating system, including system configuration, ongoing maintenance, and accurate month-end and quarter-end reconciliation. The Manager is responsible for ensuring data integrity, compliance with financial and operational controls, and continuous optimization of system functionality to support departmental goals.

In addition, the Membership & Operations Manager leads all membership operations, including RecTrac membership setup, new sales and renewals, reporting, and high-quality customer support. The role is expected to analyze trends, improve processes, and enhance the member experience while meeting performance expectations related to accuracy, timeliness, and service outcomes.

This position summary is not intended to capture all duties or responsibilities. Responsibilities may evolve or be reassigned as organizational needs change.

Essential Functions

Lead Department-Wide Systems, Technology, and Operational Infrastructure

• Provide ownership and operational leadership for department-wide systems and technology that enable efficient, accurate, and customer-focused service delivery. Serve as the primary administrator for the RecTrac/WebTrac system, ensuring optimal configuration, data integrity, user access controls, training, reporting accuracy, and continuous system optimization aligned with departmental, divisional, and institutional goals. Proactively identify and implement system enhancements to improve user experience, operational efficiency, and decision-making.
• Act as the primary liaison with DU Parking Services, ensuring seamless coordination and compliance. Approve all permit requests, conduct comprehensive annual permit holder audits, and manage event-based parking requests to support campus activities while maintaining accurate records and operational accountability.

Drive Membership Transaction Processes, Sales, and Retention

• Oversee and support all membership and locker rental transactions with a strong focus on accuracy, efficiency, and customer satisfaction. Lead membership sales and renewal processes for faculty, staff, and recent alumni, ensuring consistent application of policies and a streamlined customer experience across all touchpoints.
• Collaborate with stakeholders to strengthen communication and service processes that support high retention, conversion, and member engagement.
• Monitor transaction trends, identify barriers to enrollment or renewal, and implement improvements that enhance the overall membership lifecycle and long-term participation.

Support Financial Operations, Accuracy, and Controls

• Provide direct support for sound fiscal management by assisting with month-end and quarter-end close processes, including journal entries, reconciliations, receivables management, fundraising account closeouts, and preparation of financial reports. Ensure transactions are recorded accurately and in compliance with institutional and divisional standards.
• Partner with leadership to support data-informed decision-making by maintaining reliable financial documentation and contributing to transparent, timely reporting.

Ensure Sound Business Practices, Compliance, and Risk Management

• Review and approve P-Card transactions in accordance with institutional policies and timelines.
• Monitor revenue and expenditures to ensure fiscal responsibility, internal controls, and regulatory compliance. Support accurate fund management practices and respond promptly to questions or issues related to financial activity and documentation.

Maintain and Optimize Operational Systems and Processes

• Ensure the reliability, integration, and effective use of multiple operational platforms - including RecTrac, Connect2, SubItUp, Constant Contact, and Qualtrics - to support daily operations, scheduling, access control, communication, and assessment.
• Identify process gaps, recommend improvements, and promote consistent and effective system usage across the department to support operational excellence and continuous improvement.

Knowledge, Skills, and Abilities

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, percentages, and participation statistics. Familiarity with financial concepts such as budget development/forecasting, depreciation, contribution margin, etc.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to work with the public with tact and judgment.
• Engage and strengthen relationships with students, alumni, and community members.
• Excellent organizational skills and time management abilities.

Required Qualifications

• Bachelors Degree
• One (1) year of experience in accounting, finance, business administration, and/or computing systems, or equivalent combination of education and work experience.
• CPR; First Aid; AED; Blood Borne Pathogen; Concussion Training

Preferred Qualifications

• Masters Degree
• 2+ years of experience in accounting, finance, business administration, and/or computing systems, or equivalent combination of education and work experience.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) October 19, 2026.

Salary Grade Number

The salary grade for the position is 9.

Salary Range

The salary range for this position is $55,000-$65,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application

• Resume
• Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, and local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.