Manager of Loan Underwriting

Mass Bay Credit Union; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Mass Bay Credit Union in Boston, MA is seeking a dedicated Manager of Loan Underwriting to evaluate and analyze loan applications ensuring compliance with lending policies. The role involves supporting the credit union's mission through sound underwriting practices and strong member relationships.

The ideal candidate should have 3-5 years of relevant experience, particularly within a Credit Union environment, and demonstrate leadership within lending operations. A flexible schedule may be required.

Qualifications

• Minimum of 3 to 5 years of related experience preferred.
• Ability to become a Mortgage Loan Originator with NMLS.
• Strong oral and written communication skills.

Responsibilities

• Evaluate and underwrite consumer and home equity loan applications.
• Consult with senior staff for non-conforming credit decisions.
• Proactively seek cross-selling opportunities for credit applicants.
• Maintain an in-depth knowledge of credit union policies and regulations.

Skills

Credit Union experience

Lending compliance knowledge

Strong Communication skills

Computer skills

Job description

About Us

Celebrating over 85 years in business, Mass Bay Credit Union has over $300M in assets, continues to grow, and is proud to be 19,000 members strong! We've recently expanded our field of membership which allows us to serve members in a much broader group of communities. In addition, as a member of the shared branching network, we provide our members with nation-wide service at thousands of credit union locations throughout the country.

Interested in bringing your financial skills to a growth credit union where your input is valued? Then we would very much like to chat with you! Send us your resume in complete confidence.

Mass Bay Credit Union is proud to be an Equal Opportunity Employer.

JOB TITLE : Manager of Loan Underwriting

REPORTS TO : AVP of Lending

STATUS : Full time; exempt

Job Purpose

To evaluate, analyze, and underwrite consumer and home equity loan applications in accordance with credit union lending policies, regulatory requirements, and sound underwriting practices. This role supports the credit union's mission by making timely, accurate lending decisions that balance the member experience, portfolio quality, and risk management while fostering strong member relationships along with the members financial well‑being.

Duties and Responsibilities

• Review credit applications for various types of consumer loans, including Home Equity Products, and analyze applicable information (credit reports, collateral valuation, legal documents, etc.) to render credit decisions in accordance with lending policies.
• Use discretion and independent judgment for credit decisions not conforming to lending policies and consult with the Chief Lending Officer or AVP of Consumer Lending.
• Consistently demonstrates leadership in lending operations, member service, pipeline management, and sales.
• Proactively seek cross‑selling opportunities for each credit applicant.
• Identify and assist in the development of new loan products.
• Establish clear expectations for productivity, quality, member service, and turnaround times.
• Identify performance gaps and implement coaching, training, and process improvements to enhance results.
• Promote a high performance culture focused on accountability, collaboration, member experience and risk management.
• Respond to and resolve consumer and home equity loan clerks, as well as retail staff loan inquiries in a timely manner and facilitate assistance from other staff as appropriate.
• Constantly develop greater knowledge in all areas of credit union operations.
• Maintain an in‑depth knowledge of the Credit Unions policies and procedures as well as regulations and compliance, both state and federal.
• Required to attend or participate in necessary compliance training.
• Responsible for maintaining and updating the HMDA LAR on a monthly and quarterly basis.
• Ensure underwriting decisions are consistent with credit policy, credit union guidelines, regulatory requirements , and risk appetite.
• Assists with Quality Control reviews of loan files.
• Participate in activities that help reinforce our PICK US values and support a positive internal culture.
• Assist the Chief Lending Officer and AVP of Consumer Lending in performing other duties and responsibilities as needed to ensure organizational success.
• Exercise discretion and independent judgment with respect to all matters of lending.
• Responsible for adherence to anti‑money laundering duties and the Bank Secrecy Act laws.
• Represent the Credit Union in a professional and friendly manner, both internally and within the community.
• Assumes other duties, responsibilities, special assignments, and training as necessary or directed.

Qualifications

• A minimum of 3 to 5 years of similar or related experience. Credit Union experience preferred.
• Knowledge of lending compliance.
• Strong Communication, both oral and written skills.
• Ability to become a Mortgage Loan Originator with the Nationwide Mortgage Licensing System & Registry (NMLS).
• Computer skills mandatory.

Working Conditions

This position requires a flexible schedule with limited evening and weekend duties, traveling in Credit Union's service area, attending events, and working at times with challenging circumstances and challenging members.

Physical Requirements

While performing the essential duties of the position, the employee would be regularly required to stand, sit, walk, stoop, kneel, talk, and hear. Vision requirements include close vision and the ability to focus. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 25 pounds.