Manager of Inside Sales

Dallas Wings; Arlington (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Dallas Wings is recruiting a strategic Manager of Inside Sales to recruit, hire, and develop a high-performing team focused on outbound prospecting, group ticket sales, memberships, and premium seating. You will drive B2B revenue and build relationships with corporate decision-makers to position the Wings as a premier entertainment destination in Dallas.

The ideal candidate leads by example, designs effective sales processes, coaches staff, and meets individual and departmental revenue goals.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 3 years of professional experience in ticket sales, sports sales, or related sales experience.
• Experience mentoring, training, or managing sales representatives preferred.
• Experience with Salesforce or similar CRM platform preferred.

Responsibilities

• Recruit, hire, train, and develop a team of Inside Sales Representatives focused on generating new business revenue.
• Build and manage the Inside Sales Program with clear performance expectations and sales benchmarks.
• Coach and mentor reps through regular training, role-playing, and development meetings.
• Monitor daily sales activities including calls, appointments, pipeline management and revenue generation.
• Collaborate with other sales leaders to develop prospecting strategies and campaigns for season ticket and partial plan sales.

Skills

People leadership

Coaching

Sales strategy

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

The Manager of Inside Sales will be responsible for recruiting, hiring, training, and developing a team of Inside Sales Representatives focused on generating new business revenue through outbound prospecting, lead generation, group ticket sales, memberships, and premium seating opportunities. In addition to managing and coaching the team, the Manager of Inside Sales will maintain an individual sales goal and actively generate revenue with a focus on B2B sales and club seating. This individual will build relationships with corporate decision-makers, local businesses, and community leaders while helping establish the Wings as a premier entertainment destination in Downtown Dallas.

The ideal candidate is a passionate sales leader with a proven ability to develop talent, implement effective sales processes, and drive revenue through both leadership and personal sales production. This is a unique opportunity to help build the future of the Dallas Wings ticket sales organization while contributing directly to the continued growth of the WNBA and women\'s professional sports.

Primary Duties / Responsibilities

• Recruit, hire, train, and develop a team of Inside Sales Representatives focused on generating new business revenue *
• Build and manage the organization\'s Inside Sales Program, establishing clear performance expectations, career development plans, and sales benchmarks *
• Coach and mentor sales representatives through regular training sessions, call evaluations, role-playing, and one-on-one development meetings *
• Monitor daily sales activities, including outbound calls, appointments set, meetings conducted, pipeline management, and revenue generation *
• Collaborate with Manage of New Business Development to develop and implement prospecting strategies and campaigns that drive revenue primarily through season ticket and partial plan sales *
• Work alongside Group Sales Manager to identify key campaigns and theme nights to train Inside Sales Team to sell throughout the season *
• Create and execute onboarding programs designed to accelerate the success of new sales representatives *
• Partner with Ticket Sales leadership to identify future Account Executives and develop internal talent pipelines *
• Manage lead distribution, sales campaigns, CRM usage, and reporting to maximize sales effectiveness *
• Track and analyze individual and team performance metrics, providing actionable feedback and recommendations for improvement *
• Collaborate with Marketing, Community Relations, and Partnerships departments to create lead generation opportunities and promotional initiatives *
• Maintain accurate sales forecasting, activity reports, and pipeline analysis *
• Assist with game-day sales initiatives, prospect entertainment, and fan engagement opportunities *
• Serve as a sales leader and role model by maintaining personal sales activity and contributing to department revenue goals *
• Support department-wide initiatives
• Other duties may be assigned

Game Day Duties/Responsibilities

• Assist in managing fan experiences and sales tables
• Providing customer service to clients, members and fans
• Prolonged standing, walking, and extended work hours.
• Must be available to attend all home games for Dallas Wings, as well as attend most community events. Games & events may take place on nights, weekends, and/or holidays.

Reporting Relationships

This position reports to: Chief Ticketing Officer

Do Other Positions Report to This Position? __No _X_ Yes

If so, what titles report to this position and how many of each?

Inside Sales Representatives

Job Requirements

Formal Education: Bachelor\'s degree from a four-year college or university, and/or equivalent combination of education and experience

Relevant Work Experience:

• Minimum of 3 years of professional experience in ticket sales, sports sales, or related sales experience required
• Previous experience managing, mentoring, or training sales representatives preferred
• Demonstrated success generating new business revenue through outbound sales efforts
• Experience with Salesforce or similar CRM platform preferred
• Professional sports or entertainment industry experience preferred

Work Location & Hours: Work is performed in the community, office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.

Ideal Candidate Attributes/Competencies

• A passion sports, entertainment, and the continued growth of women\'s professional sports.
• Demonstrated ability to lead, motivate, and develop high-performing sales professionals.
• Strong strategic thinking and analytical skills with the ability to translate insights into revenue-generating initiatives.
• Excellent communication, presentation, negotiation, and closing skills.
• Ability to analyze sales performance and make data-driven decisions.
• Results oriented mindset
• Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
• Excellent organizational skills & attention to detail.
• Excellent time management skills with proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality
• Ability to adapt in a fast paced, ever-changing environment
• Strong work ethic and commitment to providing exceptional customer experiences.
• Ability to represent the organization as a brand ambassador.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time.
• Prolonged periods of standing and walking
• Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
• Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.
• Indicates essential functions of job

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.