Manager of Food & Beverage

The Crescent Hotels Group; Redwood City (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Crescent Hotels & Resorts in California is seeking a skilled hotel operations supervisor to lead F&B, banquet, and outlets staff. You will oversee service delivery, staff training, and coordination with kitchen and engineering to ensure flawless events.

The role emphasizes professional appearance, strong guest relations, and adherence to safety regulations. This position is based on-site in California with equal opportunity employment.

Qualifications

• Must have the ability to communicate in English and work with guests professionally.
• Self-starting personality with a team-oriented mindset.
• Knowledge of food and beverage service standards and etiquette.
• Ability to lift, carry, or transport up to 50 pounds.
• Knowledge of equipment used in food & beverage service.
• Adherence to health and safety regulations.

Responsibilities

• Interview, hire, train, and evaluate staff; resolve problems and communicate clearly.
• Supervise all staff under Banquets and Outlets.
• Coordinate with kitchen, service, beverage, convention services, and engineering to ensure timely events.
• Oversee setup, cleanup, and storage of banquet and outlet equipment.
• Enter billing in POS and process payroll for events.
• Monitor attendance and reassign stations to maintain quality service.
• Provide clear direction to staff in writing and verbally.
• Maintain regular attendance and reliability.
• Perform other duties as assigned.

Skills

English communication

Team player

Guest relations

Food and beverage knowledge

Professional appearance

Process payroll

Job description

Description

JOB OVERVIEW: Hires, trains and directs the F & B , and Banquet and outlet staff in servicing all banquet and outlet activities in order to ensure a successful function and repeat business.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

1. Supervise all staff members of Banquets and Outlets and all pertaining to the department of Banquet and Outlets.

1. Verbally communicate, in a calm, positive demeanor, representing both outlets and banquet departments during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.

1. Supervise clean-up of function room and proper breakdown and storage of equipment for banquets and the outlets.

1. Enter billing information into point of sale/automated sales system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution for both outlets and banquets department

1. Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions for both outlets and banquet department.

1. Communicate both verbally and in writing to provide clear direction to staff.

1. Comply with attendance rules and be available to work on a regular basis.

1. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and service ware. Knowledge of all applicable federal, state and local health and safety regulations. Ability to grasp, lift, carry or transport up to 50 pounds. Ability to operate various food and beverage equipment present at a function. Ability to set realistic goals and standards.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

For applicants who will be working in California, the anticipated compensation range for the position is $33.50 per hour - The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts