Manager of Facilities Management Services

Houston Methodist; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Business professional attire requirement

Potential for travel within Houston Metropolitan area

On-call responsibilities during emergencies

Job summary

The Manager of Facilities Management Services at Houston Methodist in Houston, Texas, is responsible for directing and overseeing specialized maintenance, repair, and construction tasks within our facilities.

This role requires collaboration with external partners and a strong focus on safety and compliance. Ideal candidates will possess leadership skills and a relevant degree or equivalent experience.

Qualifications

• Six years of progressively responsible experience in facilities management or maintenance.
• Experience leading teams in a healthcare or technical environment.
• Possess one of the required certifications (CHFM, CHSP, CPE, CHC).

Responsibilities

• Plan and oversee maintenance and construction duties.
• Manage relationships with external firms and regulatory agencies.
• Ensure department compliance with safety standards.

Skills

Leadership qualities

Critical thinking

Communication skills

Ability to work in a fast-paced environment

Knowledge of life safety codes

Education

Bachelor’s degree or additional four years of experience

Tools

Computerized Maintenance Management System

Job description

At Houston Methodist, the Manager Facilities Management Services (FMS) position is responsible for planning, organizing, directing, and overseeing the technical, mechanical, and trades staff that perform highly specialized repair, maintenance, and construction duties of buildings, including renovations, utility system upgrades, and general maintenance of the building infrastructure and interiors.

This position participates in the development of preventative and corrective maintenance policies, procedures, systems, and schedules, as well as systems to effectively dispatch staff. The Manager FMS assigns and monitors responsibilities of those who manage specific systems, advises on solving the most complex technical problems, and provides regular status updates to the Director. It manages business relationships with external architectural and engineering firms and regulatory agencies, and works with other FMS Managers in facility and business planning activities to ensure an integrated, lowest life‑cycle cost approach to designing, engineering, constructing, and maintaining Houston Methodist facilities.

FLSA STATUS

Exempt

Qualifications

Education

• Bachelor’s degree or additional four years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree

Experience

• Six years of progressively responsible experience in various aspects of facilities, general maintenance, or trade‑related experience
• May consider HM employee with one year less experience who demonstrates progressive leadership abilities

Licenses and Certifications

• Certified Healthcare Facility Manager (CHFM) or
• Certified Healthcare Safety Professional (CHSP) or
• Certified Plant Engineer (CPE) or
• Certified Healthcare Constructor (CHC)

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on‑going assessments
• Proficient in speaking, reading, and writing English necessary to perform essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Effectively communicates through a variety of channels with patients, physicians, family members, and co‑workers in a customer‑service focus and positive language; engages recipients and helps them understand and retain the message
• Interacts with others to give confidence in one’s intentions and those of the organization
• Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self‑direction, initiative and effective interpersonal skills and oral/written communication
• Identifies and understands issues, problems and opportunities, comparing data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions
• Works effectively in a fast‑paced environment
• Displays flexibility and adaptability in the workplace
• Has experience with various life safety codes and knowledge of regulatory requirements

Essential Functions

People Essential Functions

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees; provides development and mentoring; meets or exceeds threshold goal for department turnover; develops direct reports to perform these same functions
• Provides fair and consistent leadership to maintain a competent and engaged employee group by conducting regular department meetings, reviewing policies and procedures, rounding on all employees, completing performance appraisals, conducting new‑hire feedback sessions, coaching, corrective counseling, and recognition to achieve desired outcomes; provides timely guidance and feedback to help others strengthen specific knowledge or skill areas needed to accomplish a task or solve a problem
• Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed
• Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators
• Establishes effective two‑way communication with staff, actively listens, requests and acknowledges feedback, makes equitable decisions, provides rationale when appropriate, and supports organizational goals

Service Essential Functions

• Plans and organizes day‑to‑day department operations, schedule and activities; sets priorities and functional standards, gives direction to staff as necessary to ensure best possible service delivery and high customer/patient satisfaction
• Drives department service standards and activities to impact department and/or system score for patient/customer‑based satisfaction through role modeling and fostering accountability; serves actively on various entity committees as a voice for the department
• Reviews construction plans and specifications for proposed buildings or major alterations; recommends changes as needed to ensure objectives of efficient and dependable systems and best quality interior finishes are met; monitors energy cost and promotes energy‑efficient equipment to meet required efficiencies for optimal usage in facility operations
• Manages, implements and monitors business process systems which schedule, control, record and track labor and material costs associated with corrective and preventative maintenance work orders and maintenance construction projects; ensures managers understand and effectively implement these systems
• Manages, implements and monitors a Computerized Maintenance Management System for preventive maintenance, repair and dispatch work orders that receives, triages and dispatches customer calls, prioritizing the most urgent calls and assigning them to the proper recipient

Quality/Safety Essential Functions

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines
• Uses and optimizes information systems to enhance operations; supports entity‑specific performance improvement and data management/analysis functions
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving department workflow, using peer‑to‑peer accountability, and identifying solutions via collaboration; adopts lean principles in driving process improvements; role models situational awareness, using teachable moments to improve safety
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice; performs associated actions upon non‑compliance (e.g., focal point review requirements, disaster plan, in‑services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.)
• Creates and continually updates a database (drawings, blueprints, plans, maintenance records, electronic logs, failure and repair history, etc.) detailing Houston Methodist building systems and non‑medical capital equipment; with other FMS leaders assesses strengths and weaknesses of systems and equipment and their impact on the Hospital’s mission; participates with other FMS managers to collect and analyze data and develop recommendations
• Works with regulatory agencies at the state and local level to ensure regulatory requirements and building codes are met; maintains a contemporary body of knowledge regarding local, state and national standards and codes; ensures compliance with all technical standards and overall facilities program objectives

Finance Essential Functions

• Assists in the development of department budget and ensures the department operates cost‑effectively; manages/audits department expenses within approved budget parameters, ensuring the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis; develops staffing plans and schedules to meet department needs reflecting understanding of cost‑effectiveness
• Implements department strategies to achieve financial targets and staffing needs, developing others to do the same by optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications
• Provides input to senior leadership regarding infrastructure requirements including predicted cost, cost‑benefit analyses, alternative solutions, and risk analyses of choosing alternatives

Growth/Innovation Essential Functions

• Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department‑specific measures by leading unit projects and/or other department/system directed activities; supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures
• Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change; participates in the development and implementation of new procedures and the review and revision of existing procedures
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action; ensures own career discussions occur with appropriate management; completes and updates the My Development Plan on an ongoing basis; conducts conversations with staff on their development plan
• Participates and assists with leadership in developing long‑ and short‑term plans for the renovation and expansion of Houston Methodist as well as the operation and continual improvement of the FMS department
• Maintains and enhances a professional body of knowledge; reads, attends appropriate training and educational programs, benchmarks with professional colleagues and otherwise remains abreast of contemporary and best practices; seeks to continually improve processes, systems and consequential services; initiates and/or implements process improvement methods

Supplemental Requirements

Work Attire

• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

On‑Call

*Note that employees may be required to be on‑call during emergencies (e.g., Disaster, Severe Weather Events, etc.) regardless of selection below.

• On Call: Yes

Travel

**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area: Yes
• May require travel outside Houston Metropolitan area: No