Manager of Community Operations (Bella Encanta)

Mark-Taylor; Mesa (AZ); On-site; USD 70,000 - 75,000; Full time

Job summary

A prominent multifamily real estate management firm is seeking a Community Manager in Mesa, AZ. The role involves overseeing daily operations, delivering exceptional customer service, and leading a team to meet revenue targets. Candidates should have 3+ years in people and operational management within a luxury environment and possess strong financial acumen. This position offers competitive compensation, benefits, and opportunities for career growth. Join us to be part of a recognized Best Place to Work in the Multifamily Industry.

Benefits

Opportunities for career growth

Employee referral program

Paid time off, sick time, holidays, and volunteer time

Medical, dental, vision benefits

401k with company match

Employee appreciation events

Access to wellness programs and amenities

Qualifications

• 3+ years of people management experience.
• 3+ years operational experience in luxury multifamily settings.
• Demonstrated ability to coach and develop team members.

Responsibilities

• Meet or exceed revenue expectations through smart financial management.
• Coach, mentor, and inspire a diverse team.
• Conduct regular property inspections and execute enhancement plans.

Skills

People management

Operational management

Coaching and development

Excellent communication

Financial acumen

Education

BA degree or equivalent professional experience

Tools

Microsoft Office Suite

Resman

Yardi

Job description

Community Manager

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Community Managers at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities.

As a Community Manager, you will work at one of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service for our residents and potential future residents while overseeing the day to day operations of the community.

You're excited about this role because you will :

• Meet or exceed targeted revenue expectations by setting rent rates, managing operating expenses, and diligently monitoring aged delinquency. Prepare and review monthly financial reports with intuitive forecasting and a proactive plan for the financial performance of the asset
• Coach, mentor, and inspire a team of administrative and service personnel, coordinating their activities and individual goals through tactical planning
• Oversee the hiring process and ongoing employee performance management through courageous conversations and applicable HR processes.
• Conduct regular property inspections, propose, and own the resolution plan and execution of property enhancements.

We're excited to meet you! Ideally, you will bring :

• 3+ years people management experience.
• 3+ years operational experience in luxury multifamily setting.
• Demonstrated coaching and development ability.
• BA degree preferred or equivalent professional experience.
• Financial acumen with high proficiency in Microsoft Office Suite.
• Excellent communication skills and professional presence.
• Experience using Resman, Yardi, or similar is especially desirable
• A basic understanding of written and verbal English

Why you'll love working at Mark-Taylor :

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.

The starting rate of pay for Manager of Community Operations is $70,000 - $75,000 commensurate with experience and dependent on the specific community's level of complexity. This position is eligible for monthly bonuses and a wardrobe allowance.