Manager of Community Living

Catholic-Charities-of-Baltimore; Timonium (MD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Vacation/sick/holiday pay

403(b) Retirement Plan

Tuition Advancement

Job summary

Catholic Charities of Baltimore Gallagher Services seeks a Manager of Community Living to oversee staffing, operations, and maintenance at assigned sites. The role supports adults with developmental and intellectual disabilities to live the life of their choice, in collaboration with PCP Specialists.

You will lead a team, manage on-call coverage, and ensure adherence to person-centered planning principles, while promoting dignity and rights for individuals served.

Qualifications

• Bachelor’s degree in Human Services; 4 years’ related experience, with at least 1 year in a supervisory role.
• Meets matrix requirements for level II.

Responsibilities

• Manage and direct a team of 10+ staff, including recruiting, performance reviews, and timesheets.
• Operate on-call duties to ensure 24/7 coverage.
• Coordinate with PCP Specialists to support individuals and families.
• Maintain individual files, including medication management and appointments.
• Develop and monitor staffing schedules ensuring proper ratios.
• Oversee budgeting for the site and maintain entitlements.

Skills

Discretion & professionalism

Planning & organization

Influence & engagement

Conflict resolution

COMAR & HCBS knowledge

MS Office

Education

Bachelor’s degree in Human Services

Job description

Manager of Community Living - North Baltimore Co.

Catholic Charities of Baltimore, Gallagher Services is seeking a Manager of Community Living to manage staffing, operation, and maintenance of assigned site/s under the direction of the Program Director. The Manager of Community Living and Senior Manager of Community Living will work collaboratively with the Person-Centered Planning (PCP) Specialists to assist people with developmental and intellectual disabilities to live the life of their choice.

One of the most essential and critical responsibilities of this position is to perform on-call duties and provide immediate coverage as needed. This entails being readily available to respond to urgent situations, address unforeseen challenges, and ensure continuous operation or resolution of critical issues outside of standard working hours.

Gallagher Services supportsadults with intellectual and developmental disabilities in living the life of their choice.Adults are supported in living, working and being involved in the community as independently as possible.

Schedule: Monday-Friday 8:30am -4:30 (w/ on call)

JOB DUTIES & RESPONSIBILITIES:

• Create an environment in which people are valued and encouraged to develop their fullest potential following basics of individual rights and person-centered supports. Teach and promote dignity, right of choice, civil rights and reasonable risk to people supported.
• Manage and direct a team of up to 10+, including recruiting new hires, conducting performance reviews and timesheets. Work with talent team to interview and hire for vacancies.
• Develop, monitor, and coordinate active staffing schedules, ensure proper ratios and properly trained DSPs are working at the site(s) utilizing the master schedule developed.
• Swiftly and effectively manage day/night on-call responsibilities to maintain seamless service, minimizing downtime, and ensuring the organization’s ongoing success and stability.
• Work collaboratively with PCP Specialists to coordinate all interdisciplinary team communications with the individual, families, day programs, state agencies and advocates. Attend PCP meetings.
• Complete 30-day reviews for individual support. Maintain individuals’ files including medication administration, appointments, psychiatric care, durable medical equipment, hospital stays, nursing home/rehab and hospice coordination, etc.
• Ensure clear and consistent communication and advocacy between individuals and others.
• Ensure all incidents are entered into the Case Management System timely and accurately. Communicate all incidents (behavioral, medical, maintenance, etc.) to the Quality Enhancement Manager and Program Director immediately. Complete any needed follow-up and reviews.
• Present as needed to BMC (Behavior Management Committee) behavior plans, sedations orders, restrictive techniques, psychotropic medications, and restrictions.
• Assist the Director in the preparation of capital and house budgets for the site/s. Work with PCP Specialists to monitor and maintain individual entitlements.
• Develop and implement a monthly routine and preventive maintenance plan to ensure the upkeep of the group home, its’ grounds, and vehicles. Ensure emergency supplies are monitored and rotated.
• Attend and complete all agency mandated training within three months of hire.
• Train all staff and volunteers to include feeding protocols/special diets, emergency shut offs, paperwork requirements, PCPs, etc. Ensure all staff complete their required DDA training.
• Perform other duties as assigned.

JOB SPECIFIC:

• Bachelor’s degree in the field of Human Services and 4 years’ experience in a related field, at least 1 year of which is supervisory experience. Experience may be substituted for education on a 1:1 basis.
• Meets matrix requirements for level II.

REQUIRED SKILLS & ABILITIES:

• Ability to act with discretion and professionalism in all situations.
• Exceptional planning and organizational skills. Prioritize tasks and to delegate activities as appropriate.
• Ability to influence and engage staff and work together with an internal interdisciplinary team.
• Effective conflict resolution skills. Strong systematic and problem-solving skills.
• Knowledge of COMAR and HCBS Final Rule, waiver, and service definitions, as well as person-centered planning philosophy.
• Basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Office skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Exceptional responsiveness, reliability, and the capacity to prioritize and resolve high-priority matters promptly, ensuring no disruption to key operations.
• Ability to lift at least 75 lbs.
• Moving about to accomplish tasks or moving from one work site to another.
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.