Manager of Clinical Laboratory Services, Laboratory, 40 Hours, Days

Heywood Hospital; Gardner (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Manager of Clinical Laboratory Services to oversee laboratory functions and ensure high-quality service delivery. This role demands strong leadership and communication skills, as you will be responsible for managing staff, ensuring compliance with regulatory standards, and improving patient satisfaction. You will work closely with various stakeholders and lead initiatives to enhance laboratory operations. If you are passionate about healthcare and have a proven track record in laboratory management, this is an exciting opportunity to make a significant impact in a supportive environment.

Benefits

Competitive wages

Generous earned time off

Health benefits

Retirement plans

Qualifications

• Master's or Bachelor's degree in Chemical, Physical, or Biological Science required.
• Six years of relevant experience in laboratory management.

Responsibilities

• Oversee all laboratory functions ensuring seamless service.
• Manage staff performance and conduct regular evaluations.
• Ensure compliance with regulatory requirements and quality standards.

Skills

Leadership

Communication

Analytical Thinking

Customer Service Orientation

Teamwork

Education

Master's Degree in Science

Bachelor's Degree in Science

Tools

Laboratory Information Management Systems

Clinical Laboratory Equipment

Job description

Overview

You Matter Here!

Heywood Healthcare values our employees! We offer competitive wages, great benefits, and generous earned time off. Come work where you will matter!

Hours: 40 Hours, Days

Job Summary:

Under the direction of the Senior Director of Imaging/Cardiology/Lab, and in coordination with the Medical Lab Director, the Manager of Clinical Laboratory Services will oversee all laboratory functions to ensure seamless services to the hospital and stakeholders. Regular visibility and rounding to all frontline staff is required, as well as ensuring communication is fluent throughout the lab by holding regular staff meetings, being available for individual conversations when necessary, and ensuring annual reviews are completed and administered by the required due dates. Screening new qualified candidates and onboarding them quickly, working in coordination with HR. Managing any/all substandard performance and administering any/all corrective action timely, as necessary. Financial oversight in all areas is required to ensure budgets are being met and cost-saving opportunities are presented when opportunities exist, including contract review on a regular basis, with recommendations for improvement if opportunity exists. Updating all policies and procedures to meet regulatory requirements as needed. Safety and regulatory items will be prioritized and kept up to date. Communication of high-visibility items daily to the Senior Director of Imaging/Cardiology/Lab is required to allow for proper intervention and escalation to the Senior Leadership Team, when necessary. Availability 24/7 to assist with and/or facilitate corrective action for all emergencies that may arise and/or delegate those duties to qualified appropriate individuals to ensure lab operations function 24/7, and any potential delays are minimized. Communication to stakeholders and Senior Director in a timely manner when services may be delayed by sending out leadership pages and notifying the ED directly when necessary.

Responsibilities

Organizational Expectations

Behavioral Attributes:

The following behavioral attributes are required: achievement motivation, concern for order; flexibility; initiative; self-confidence; customer service orientation; interpersonal effectiveness; teamwork; analytical thinking; and information seeking.

Essential Functions

• Provides coaching and education for staff so that they can meet/exceed performance expectations.
• Designs and implements individual and group plans which develop and motivate employees.
• Completes all employee performance evaluations by evaluation due dates.
• Oversees daily operations to meet the vision of providing service to the community.
• Improves patient and/or customer satisfaction.
• Responds to customer requests and concerns in a timely and effective manner.
• Meets/exceeds customer expectations so that the customers select and recommend Heywood Hospital as their primary source of healthcare.
• Utilizes customer satisfaction data to develop and anticipate customer service systems.
• Staffing patterns and workflow design match customer requirements.
• Manages resources to ensure adequate resources and future growth.
• Justifies budget variances.
• Reduces costs and/or increases revenues.
• Collaborates/coordinates projects/activities with other departments, teams, and task forces to build a team approach to healthcare delivery.
• Participates on task forces, PI teams, committees, etc.
• Leads task forces, PI teams, committees, etc.
• Oversees computer systems for laboratory modules.
• Ensures the computer modules are updated for the laboratory modules.
• Assures the computer downtime systems are set up and staff are trained to follow these policies and procedures.
• Ensures the laboratory meets CLIA, FDA, and JCAHO regulations.
• Updates department policies and procedures to ensure compliance with regulatory agencies.
• Ensures staff is trained in policies and procedures to maintain compliance.
• Ensures quality outcomes for customer satisfaction.
• Provides quality service for patients, physicians, and other healthcare providers.
• Continuously works to improve customer service.
• Ensures lab contracts are reviewed yearly.
• Assures the laboratory contracts are reviewed and the lab service needs are being met.
• Reviews nursing home contracts and acts as a liaison for the hospital.
• Assures the quality of laboratory testing.
• Maintains currency in laboratory testing procedures to ensure quality standards are updated and maintained.
• Ensures staff meet the clinical/technical objectives set by licensing requirements where appropriate.

Statement of Other Duties:

This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. Employees may be asked to perform job-related duties beyond those explicitly described.

Qualifications

Job Requirements

Minimum Education

• Master's Degree preferred or Bachelor's Degree in Chemical, Physical, or Biological Science.

Minimum Work Experience

• Six years relevant, full-time experience covering all supervised areas of the Lab.

Required Licenses or Certifications

• Registered Medical Technologist (ASCP) or Clinical Laboratory Scientist (NCA).

Functional Demands

Physical Requirements:

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).