Manager of Client Management, CORE East Segment - Cigna Global HealthBenefits(GHB) - Remote

Cigna Healthcare; Philadelphia (Philadelphia County); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) plan

Life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

Cigna Healthcare in the Americas seeks a strategic leader to direct a team of Client Managers responsible for retention, growth and client experience across the CORE East portfolio. You will report to the Vice President of Client Management and drive portfolio performance, renewal readiness and value articulation for multinational clients.

You will partner with Sales, Underwriting and operations to identify risks, develop client-specific strategies and foster strong relationships with senior

Qualifications

• 5+ years of experience in account management or benefit consulting.
• Prior management/supervisory experience and/or demonstrated competencies in this area.
• Strong understanding of the global health benefits landscape for multinational clients.
• Excellent relationship and account management skills with ability to influence senior stakeholders; strong negotiation and renewal capabilities.
• Experience with consultative client management methodologies.

Responsibilities

• Lead a team of Client Managers and drive portfolio performance across CORE East.
• Identify retention risks early and develop client-specific strategies.
• Collaborate with Sales and Underwriting to grow persistency, membership and revenue.
• Develop talent and coach team to grow professionally.
• Engage with matrix partners to improve execution and client experience.

Skills

Account management

Relationship management

Negotiation

Renewal management

Consultative client management

Education

Bachelor's degree or MBA

Job description

This role is responsible for the strategic leadership, management and direction of a team of Client Managers accountable for achieving assigned financial, retention, growth and client experience objectives across the CORE East portfolio for Cigna Global Health Benefits (GHB) within the Americas. This position reports to the Vice President of Client Management - CORE Segment for GHB. Directly manages a team of Client Managers and is accountable for the overall performance of the CORE East Team portfolio against key measures, including persistency, revenue, membership growth, client experience and execution of strategic priorities.

Drives disciplined portfolio management and renewal execution across CORE East, including early identification of retention and earnings risks, development of client-specific strategies, and partnership with Sales and Underwriting to achieve sustainable persistency, membership and revenue growth.

Accountable for overall talent development, leadership, motivating talent and molding high performers. Responsible for hiring, managing, and developing team with a focus on empowering members to grow professionally, refine key competencies and developing skillsets necessary to move the business forward.

Serves in a market-facing leadership capacity for key CORE East accounts and producer/broker relationships. Develops strong internal relationships with matrix partners across Sales, Underwriting, Finance, Operations, Clinical, Network, Product and other functions that support the CORE East portfolio. Uses these partnerships to improve execution, address systemic issues and deliver a differentiated, high-quality client and customer experience.

Translates annual Client Management goals, business priorities and portfolio strategies into clear team objectives and operating rhythms. Ensures disciplined account planning, renewal readiness, value articulation, risk management and follow-through across the CORE East portfolio.

Leads and supports the team through complex client and broker escalations, ensuring clear ownership, executive-level communication, timely resolution and effective service recovery. Supports and helps lead business planning and focused strategies for the CORE segment, including portfolio performance, renewal and retention priorities, growth opportunities, client value demonstration, and execution of enterprise and GHB initiatives. May provide strategic ownership, implementation leadership, consultation or other ad hoc support based on business needs throughout the year.

Acts as a senior voice for CORE East client and marketplace needs, ensuring that emerging themes, risks and opportunities are understood and acted upon across GHB. Promotes consistent execution and the sharing of best practices across Client Management, Sales and matrix partners.

Responsible for establishing and driving effective partnerships within other areas of the Cigna Enterprise, including but not limited to: CHC domestic, Evernorth and other International Health partners & regions (Europe, Asia, Middle East, etc.).

Bachelor's degree in related field or equivalent relevant experience required; MBA preferred

• 5+ years of experience in account management or benefit consulting
• Prior management/supervisory experience and/or demonstrated competencies in this area
• Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of multinational clients preferred
• Exceptional relationship and account management skills required, with demonstrated ability to influence senior client and broker stakeholders; strong negotiation, renewal and escalation-management capabilities are critical
• Demonstrated experience with consultative client management methodologies

Must be willing to travel as needed to visit clients and brokers in market

Strong financial acumen, including experience interpreting health insurance underwriting, pricing, trend, claims and portfolio performance, preferred

Demonstrated strategic thinking and portfolio-management capability, with the ability to translate business objectives into practical client and team strategies

Innovation Management

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.