Manager of Business Systems & Automation

Brown & Brown Insurance; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness

Job summary

Brown & Brown, Inc. is seeking a strategic and hands-on Manager to lead the Business Systems & Automation team.

You will oversee two Salesforce Administrators and collaborate with stakeholders to design scalable technology-driven processes using Salesforce and Microsoft tools such as Power BI and Power Automate. The role focuses on driving process improvements, data integrity, security, and overall system optimization across the organization.

Qualifications

• Proven experience managing Salesforce and/or Microsoft-based business systems.
• Strong understanding of process design, automation, and stakeholder engagement.
• Experience leading technical teams and cross-functional projects.
• Excellent communication and problem-solving skills.
• Familiarity with AI adoption strategies is a plus.

Responsibilities

• Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.
• Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.
• Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).
• Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.
• Develop and maintain documentation for systems, processes, and workflows.
• Ensure data integrity, system security, and compliance with internal policies.
• Monitor performance metrics and continuously optimize system usage and automation.

Skills

Salesforce management

Power Platform

Team leadership

Process design

Stakeholder engagement

Communication

Problem-solving

Education

Bachelor’s degree in Information Systems, Business Administration, or related field

Salesforce Admin Certification

Tools

Power BI

Power Automate

Salesforce

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

About the role:

This role is a strategic and hands-on Manager who will lead our Business Systems & Automation team. This newly created role will oversee two our Salesforce Administrators who also support broader technology initiatives using Microsoft tools such as Power BI and Power Automate. The Manager will collaborate with key internal stakeholders to design and implement technology-driven processes that enhance consistency, efficiency, and scalability across the organization.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.

• Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.

• Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).

• Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.

• Develop and maintain documentation for systems, processes, and workflows.

• Ensure data integrity, system security, and compliance with internal policies.

• Monitor performance metrics and continuously optimize system usage and automation.

Required

• Proven experience managing Salesforce and/or Microsoft-based business systems.

• Strong understanding of process design, automation, and stakeholder engagement.

• Experience leading technical teams and cross-functional projects.

• Excellent communication and problem-solving skills.

• Familiarity with AI adoption strategies is a plus.

• Bachelor’s degree in Information Systems, Business Administration, or related field

• Salesforce (Admin or Advanced Admin certification preferred)

• Microsoft Power Platform (Power BI, Power Automate)

Pay Range

85,000 - 100,000 Annual

Pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.