Manager of Applied AI, Solutions Support Engineering

Wizinc; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Wizinc in the United States seeks an engineering leader to head a team building internal tools and automations that support technical customer cases. This hands-on management role combines setting the tooling roadmap, coaching developers, contributing code, and improving workflows such as ticket routing, triage, and pre-investigation with AI-assisted applications.

You will own the configuration and customization of the support ticketing environment, connect it with CRM and service-management

Qualifications

• At least two years leading or managing developers of internal tools, while hands-on in code.
• Five+ years building internal tools, APIs, or web apps with Python and TS/JS.
• Experience with ticketing/CRM systems and integrations.

Responsibilities

• Lead and mentor developers, set technical direction, plan sprint work and issues.
• Plan and maintain the tooling roadmap, fix bottlenecks with reliable tools.
• Write and review code for web apps, services, automations, and CRM integrations.
• Build AI-assisted workflows for triage and investigation with AI models and tooling.
• Own the configuration of the support ticketing environment and CRM links.
• Develop routing tools based on team skills and availability, plus extensions.
• Maintain cloud infra, databases, messaging, and deployment practices with leaders.

Skills

People leadership

Python

TypeScript/JavaScript

AI / ML tooling

Tools

CRM integrations

CI/CD tooling

Cloud platforms

Job description

Role overview

Lead a team that builds the internal tools and automations used to support technical customer cases. This is a hands‑on engineering management role: you will set the tooling roadmap, coach developers, contribute code, and improve workflows such as ticket routing, triage, and pre-investigation with AI-assisted applications.

Responsibilities

• Manage and mentor developers, set technical direction, and organize sprint work and issue tracking.
• Plan and maintain the support tooling roadmap, turning operational bottlenecks into reliable tools and services.
• Write, review, and ship code for web applications, backend services, automations, and CRM integrations.
• Build AI-assisted workflows for case triage and investigation, using models and coding tools while maintaining quality and reliability.
• Own the configuration and custom development of the support ticketing environment, and connect it with CRM and service-management systems.
• Develop routing tools based on team skills and availability, along with browser or IDE extensions and workplace integrations.
• Maintain cloud infrastructure, databases, messaging, and deployment practices; collaborate with support, product, and engineering leaders.

Requirements

• At least two years leading or managing developers of internal tools, automation, or systems, while remaining hands‑on in code.
• At least five years building internal tools, APIs, backend services, or web applications with Python and TypeScript or JavaScript.
• Practical administration and development experience with ticketing and CRM systems, including custom workflows and integrations.
• Experience operating cloud-hosted services, containers, relational databases, data warehouses, and message queues.
• Experience applying AI models, APIs, prompt design, and AI-assisted coding to internal applications or operational workflows.
• Familiarity with infrastructure-as-code, container tools, version control, CI/CD, and managing changes across cloud services and CRM environments.
• Must meet the stated U.S. person eligibility requirements and reside in the contiguous United States; the role does not offer visa sponsorship.

Nice to have

• Experience with AI tool integrations, custom CRM or ticketing interfaces, productivity extensions, skills‑based support routing, workplace integrations, analytics pipelines, or customer-facing technical support.