Manager of Administrative Services

St. David's HealthCare; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

St. David’s North Austin Medical Center, part of St. David’s HealthCare, is seeking a Manager of Administrative Services to support the Administrative Officers and oversee the Executive Administrative Assistants.

You will ensure effective communication with patients, staff, visitors, and physicians while driving high standards of service excellence. You will lead scheduling, records management, calendar upkeep, and coordination of meetings and events, while maintaining compliance with regulatory

Qualifications

• Excellent prioritization, time management, organizational, interpersonal, and telephone skills.
• Excellent computer skills to include Microsoft Products.
• Associate’s Degree or equivalent two year college/technical diploma.
• Minimum of three years’ experience in an administrative assistant capacity.

Responsibilities

• Comply with hospital/departmental policies and procedures (education, attendance, safety, infection control).
• Accomplish goals for personal/departmental/hospital performance improvement.
• Perform secretarial and clerical duties for administration.
• Manage operational issues and activities for administration.
• Typing and maintaining policy and procedure manuals per JCAHO standards and other regulators.
• Handle requisitioning of supplies, equipment maintenance, information systems, facilities, and expense reports.

Skills

Prioritization

Time management

Organizational skills

Interpersonal skills

Telephone skills

Computer skills

Education

Associate’s Degree or equivalent two year college/technical diploma

Job description

Introduction We are seeking a(an) Manager of Administrative Services with St. David's North Austin Medical Center to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Manager of Administrative Services for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary And Qualifications

The Manager of Administrative Services supports the Administrative Officers in their daily operations and performs full range of administrative office duties necessary for the efficient operation of the Administration Department. Assume management responsibilities for the Executive Administrative Assistants in Administration. Responsible for developing and maintaining effective communication with patient, family, staff, visitors, and physicians. Participates in providing patient specific care standards as directed, and follows service excellence standards to ensure high levels of patient satisfaction.

• You will comply with hospital/departmental policies and procedures, i.e. mandatory education, attendance, safety, infection control, etc.
• You will accomplish goals for personal/departmental/hospital performance improvement.
• You will perform secretarial and clerical duties to include:
• Managing operational issues and activities for administration.
• Typing and maintaining policy and procedure manuals according to JCAHO standards and other regulatory agencies for the functional areas.
• Skills include requisitioning supplies, office equipment maintenance, information system maintenance, facilities maintenance, and expense report completion in addition, to maintaining and ordering supplies as needed.
• You will prepare correspondence and memos as requested to include written correspondence.
• You will complete requested information neatly and accurately and distribute by assigned deadline.
• You will post departmental memos and notices (both manually and electronically).
• You will circulate interdepartmental communications.
• You will maintain an organized file system.
• You will maintain current educational knowledge and demonstrates professional growth.
• You will attend and record meeting minutes, when requested.
• You will maintain records management requirements for Administration.
• You will maintain education summaries for their respective Administrator.
• You will manage Kronos timekeeping responsibility for designated staff members.
• You will answer and direct telephone calls promptly for the staff, using courteous telephone technique, making appropriate decisions regarding referring calls. Record and relay messages. Maintain familiarity with hospital layout and personnel.
• You will maintain electronic calendars. Handle scheduling and planning of special promotions and events within the departments as necessary. Schedule out of town meetings, transportation and accommodations as necessary.

What qualifications you will need:

• Excellent prioritization, time management, organizational, interpersonal, and telephone skills
• Excellent computer skills to include Microsoft Products
• Associate’s Degree or equivalent two year college/technical diploma
• Minimum of three years’ experience in an administrative assistant capacity

St. David’s North Austin Medical Center, part of St. David’s HealthCare, is a full-service medical center providing comprehensive medical care at two locations – St. David’s North Austin Medical Center and St. David’s Surgical Hospital.

St. David’s North Austin Medical Center is a 460+ bed, multi-specialty, acute care hospital. It provides advanced women’s health services, including maternity and newborn care with Level I, II, and III neonatal intensive care units (NICUs) at the nearby St. David’s Women’s Center of Texas. The hospital also offers minimally invasive gynecological surgery and comprehensive breast imaging through Solis Mammography, which is located on-site. Other services include a 24-hour emergency department, pediatric emergency care, and intensive care at St. David’s Children’s Hospital. The hospital also features the Texas Institute for Robotic Surgery, bariatric (weight loss) surgery, a Heart and Vascular Center, neurology and neurosurgery, a kidney transplant program, a Level IV Epilepsy Center, as well as inpatient and outpatient surgery and acute rehabilitation services for both inpatients and outpatients.

St. David’s Women’s Center of Texas, located at St. David's North Austin Medical Center, is recognized by the State of Texas as a Level IV Maternal Facility. This means it provides the highest level of care for pregnant and postpartum patients, especially those with serious or complex medical, surgical, or pregnancy-related conditions, including those at high risk for maternal morbidity or mortality. The center includes a 95+ bed Level III Neonatal Intensive Care Unit (NICU) with 30+ private rooms, 10+ rooms for very small babies, and 10+ beds for babies needing neurological care. It also has 35+ labor, delivery, and recovery rooms, including Central Texas’ first low-intervention birthing suites with tubs. There are 95+ postpartum beds, 20+ antepartum beds, and Cesarean section surgical suites. The facility offers 24/7 neonatology coverage, OB/GYN hospitalists, maternal-fetal medicine specialists, lactation consultants, and a midwifery program. It is part of the National Institute of Child Health and Human Development Maternal-Fetal Medicine Units Network and TexasAIM, and it also provides a high-risk pregnancy navigation and support program.

St. David's Surgical Hospital is part of St. David’s North Austin Medical Center and is the first Level 4 Epilepsy Center in Central Texas for both adults and children. It has its own 24-hour emergency department, a medical-surgical inpatient unit, and a pediatric intensive care unit (PICU) for patients ages 17 and under. The hospital is staffed with pediatric emergency physicians, pediatric hospitalists, intensivists, and other specialists who are specially trained to care for children. It also includes certified child-life specialists who help kids feel more comfortable during their hospital stay. St. David’s Children’s Hospital offers many pediatric services, such as pediatric surgery, pediatric radiology (including imaging and interventional procedures), and pediatric anesthesia for surgical support. It also has a wide range of pediatric specialists available for consultation and treatment, including general surgery, ENT (ear, nose, and throat), craniofacial and plastic surgery, neurology, neurosurgery, urology, and cardiology, among others.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"There is so much good to do in the world and so many different ways to do it.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.