Manager, O2O Content Distribution (Temp-Hybrid) – #21558

Foster McKay; New Jersey; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Foster McKay in New Jersey is seeking a Manager, O2C Content Distribution to oversee end-to-end billing and cash application for assigned accounts and manage day-to-day relationships with customers and internal partners.

Reporting to the Director, Global Order to Cash, you will lead cash forecasting, month-end processes, SOX controls, and continuous process improvements while guiding analysts and offshore/onshore resources in a hybrid, on-site Tuesdays through Thursdays role.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field required or equivalent experience.
• 5+ years in accounts receivable, billing, cash application, or related finance ops.
• Experience in media/content distribution preferred.
• Experience with SAP and related billing/receivables systems; Medea/Operative One is a plus.
• Knowledge of SOX control requirements preferred.

Responsibilities

• Manage end-to-end billing and cash application for assigned Content Distribution accounts with accurate, timely processing.
• Review billing inputs, terms, and docs; coordinate corrections with commercial, finance and ops before invoices are issued.
• Manage day-to-day relationships for assigned customers and coordinate resolution of billing and payment matters.
• Monitor receipts and open items; ensure payments apply to correct invoices and resolve unapplied cash.
• Coordinate with Director, Global Order to Cash and cross-functional teams on processing priorities and issue resolution.
• Lead day-to-day work of analysts and offshore/onshore O2C resources; set ownership and quality expectations.

Skills

OTC knowledge

Detail oriented

Communication

Organization

Education

Bachelor’s degree in Accounting

Tools

SAP

Medea

Operative One

Job description

“People don’t choose their careers; they are engulfed by them.”

The Manager, O2C Content Distribution is responsible for end-to-end billing and cash application for assigned Content Distribution accounts, as well as day-to-day account management for those customers. This role manages cash activity, supports accurate cash forecasting and month-end processes, and coordinates resolution of customer and operational issues. Reporting to the Director, Global Order to Cash, the Manager helps ensure accurate, timely, and well-controlled service for Content Distribution customers.

This is a hybrid role requiring 3 days onsite (Tuesday, Wednesday, Thursday).

What would I be doing?

Key Responsibilities

Service Delivery

• Manage end-to-end billing and cash application for assigned Content Distribution accounts, ensuring transactions are accurate, complete, supported, and processed timely.
• Review billing inputs, customer terms, and supporting documentation; coordinate corrections with commercial, finance, and operations partners before invoices are issued.
• Manage day-to-day account relationships for assigned Content Distribution customers, responding to inquiries and coordinating resolution of billing and payment matters.
• Monitor incoming receipts and open items, ensure payments are applied to the correct customer invoices, and drive resolution of unapplied or unidentified cash.
• Coordinate processing, priorities, and issue resolution with the Director, Global Order to Cash, O2C colleagues, and applicable shared service teams.
• Lead and supervise where identified, the day-to-day work performed by assigned analysts and outsourced/onshore/offshore O2C resources; establish clear ownership, priorities, handoffs, and quality expectations.

Standards and Controls

• Ensure billing and cash application activities follow customer agreements, established procedures, and Versant revenue recognition and accounting policies.
• Maintain accurate account records and clear supporting documentation for invoices, receipts, adjustments, and customer communications.
• Reconcile account activity and cash application records to supporting system, bank, or lockbox information; research and resolve reconciling items.
• Complete assigned month-end activities and provide timely support for SOX controls, reviews, and audit requests; promptly elevate exceptions or control concerns.

Performance

• Prepare and maintain cash forecasts for assigned accounts, incorporating expected receipts, timing changes, and material collection or processing risks.
• Monitor account performance, including billing accuracy, open receivables, unapplied cash, and processing timeliness; provide clear updates on significant issues.
• Analyze recurring billing, cash application, or customer issues and recommend practical actions to improve accuracy, resolution time, and customer experience.
• Support process improvements and automation by documenting current-state issues, participating in testing, and helping implement agreed changes.
• Support TSA- transitions to company’s standalone models where required.

People

• Serve as the primary day-to-day operational contact for assigned Content Distribution customers and build productive relationships with their finance contacts.
• Partner with Commercial, Controllership, Treasury, and other internal teams to resolve account matters and support reliable cash management.
• Coordinate customer onboarding and account changes with the appropriate customer master data, credit, commercial, and billing teams.
• Promote accountability and service excellence by maintaining current process documentation, sharing knowledge, and following issues through to resolution.

What would make me qualified?

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field; equivalent relevant experience may be considered.
• 5+ years of experience in accounts receivable, billing, cash application, customer account management, or related finance operations.
• Experience in media, entertainment, licensing, or Content Distribution is preferred.
• Demonstrated experience resolving customer billing, payment application, and account reconciliation issues.
• Experience with SAP and related billing, receivables, or customer management systems; Medea, Operative One, or similar platforms preferred.
• Experience working with shared service providers and cross-functional business partners; knowledge of SOX control requirements preferred.

Knowledge & Skills

• Strong working knowledge of Order to Cash operations, including billing, accounts receivable, cash application, and cash management.
• Ability to review account activity, identify root causes, and manage customer and processing issues through resolution.
• Strong attention to detail and commitment to accurate records, timely processing, and effective control documentation.
• Effective written and verbal communication skills, with a customer-focused approach to account management.
• Strong organization and follow-through, with the ability to manage multiple accounts, deadlines, and priorities.
• Proficiency with Microsoft Excel and standard business applications; experience with SAP, Medea, or Operative One is an advantage.

Application for Manager, O2O Content Distribution (Temp-Hybrid) – #21558