Manager, Network Relations

4004 Aetna Medicaid Administrators; Dallas (TX); On-site; USD 60,000 - 133,000; Full time

Job summary

4004 Aetna Medicaid Administrators is seeking a provider relations specialist to manage high-profile provider relationships and resolve complex Medicaid policy and contract questions. You will support credentialing, education, and cross-functional collaboration to ensure service levels meet defined expectations.

The role requires extensive travel (50–80%), a healthcare background, and experience with Medicaid Managed Care.

Qualifications

• Minimum of 5 years' work experience in healthcare.
• Minimum of 3 years' experience in Medicaid Managed Care with provider interactions.
• Willing to travel within the defined territory up to 50-80% of the time; must reside in Dallas–Fort Worth Metroplex.

Responsibilities

• Serve as the primary resource for assigned providers to address complex issues regarding Medicaid policies, plan design, contracts, service, claims or compensation.
• Educate Medicaid providers to ensure compliance with contract policies and parameters, and provider education needs.
• Collaborate cross-functionally with internal teams to resolve escalated issues and support cost initiatives.
• Provide credentialing support activities as needed and participate in provider meetings.

Skills

Medicaid knowledge

Healthcare industry experience

Regulatory standards

Education

Bachelor's degree

Job description

Position Summary

Acts as the primary resource for assigned, high profile providers and/or groups (i.e. local, individual providers, small groups/systems) to establish, oversee, and maintain positive relationships by assisting with or responding to complex issues regarding Medicaid policies and procedures, plan design, contract language, service, claims or compensation issues, and provider education needs. Optimizes interactions with assigned providers and internal business partners to establish and maintain productive, professional relationships. Monitors service capabilities and collaborate cross- functionally to ensure that the needs of constituents are met and that escalated issues related but not limited to, claims payment, contract interpretation or parameters, and accuracy of provider contract or demographic information are resolved. Supports or assists with operational activities that may include, but are not limited to, database management, and contract coordination. Performs credentialing support activities as needed. Educates Medicaid providers as needed to ensure compliance with contract policies and parameters, plan design, compensation process, technology, policies, and procedures. Meets with key Providers at regular intervals to ensure service levels meet expectations. Manages the development of agenda, validates materials, and facilitates external provider meetings. Collaborate cross-functionally with the implementation of large provider systems, to manage cost drivers and execute specific cost initiatives to support business objectives and to identify trends and enlist assistance in problem resolution. May provide guidance and training to less experienced team members. Strong verbal and written communication, interpersonal, problem resolution and critical thinking skills. Collaborate with Provider Enablement & Strategy on Provider-facing communications, desktops, workflows, external trainings, reporting needs, and HUB support. Other duties as assigned.

Required Qualifications

A minimum of 5 years' work experience in healthcare. Minimum of 3 years' experience in Medicaid Managed Care business segment environment servicing providers with exposure to benefits and/or contract interpretation. Working knowledge of business segment specific codes, products, and terminology. Travel within the defined territory up to 50-80% of the time. Must reside in Dallas/ Fort Worth Metroplex Preferred Qualifications Knowledge of Medicaid Regulatory Standards for Network Access, Credentialing, Claim Lifecycle, Provider Appeals & Disputes, and Network Performance Standards. Experience in Medical Terminology, CPT, ICD-10 codes, etc. Education Bachelor's degree preferred or a combination of professional work experience and education.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $60,300.00 - $132,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Deadline

We anticipate the application window for this opening will close on: 10/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.