Manager National Trust Administration

Socket.dev; Wilmington (DE); On-site; USD 176,000 - 326,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Time off benefits

Fertility benefits

Career mobility support

Diversity networks

Job summary

City National Bank is seeking a Manager National Trust Administration to lead trust operations across offices under the national charter. You will direct Regional Managers, oversee complex accounts, and ensure compliance with laws, regulations, and trust documents.

The role requires a Bachelor's or higher, CTFA/JD, and 10+ years of trust experience with 50% travel. Competitive base pay, bonus eligibility, and comprehensive benefits accompany this senior leadership opportunity.

Qualifications

• Bachelor's Degree or equivalent required.
• 10+ years of experience in trust administration.
• CTFA, JD, or equivalent experience.
• Ability to travel 50% of the time.

Responsibilities

• Set goals and assign responsibilities to Regional Managers.
• Manage Regional Managers and staff.
• Identify and maintain workloads for trust account administrators.
• Conduct performance appraisals and hiring/termination decisions.
• Assist Regional Managers with largest/most complex trust accounts.
• Ensure tax liabilities and obligations of accounts are met.
• Analyze new trust opportunities to determine duties for the company.
• Establish, maintain and revise service delivery for trust services.
• Direct and guide Regional Managers for reviews and committee proposals.
• Develop and retain personal trust business through professional/community contacts.
• Ensure policies and procedures are followed by Trust Administration.
• Stay updated on trust regulation, market strategies and competition.
• Interface with Compliance, Risk and Audit to address issues.
• Initial POC for bank channel managers on mutual client requests requiring exceptions.
• Change champion for administrative processes.
• Interface with bank colleagues on trust sales related issues.
• Responsible for quality controls in trust services.
• Responsible for risk and compliance test results and monitoring exceptions.
• Provide ethical, client-first service across all City National products.

Skills

Travel 50% required

Leadership

Verbal and written communication

Education

Bachelor's Degree or equivalent

CTFA

JD or equivalent experience

Tools

Microsoft Office

Job description

MANAGER NATIONAL TRUST ADMINISTRATION

WHAT IS THE OPPORTUNITY?

This position will be responsible for managing and directing trust administration activities within all of the trust offices under the national charter (e.g. conservatorships, testamentary/intervivos trust trusts, guardianships and agencies) and the implementation of trust investment policies to promote the growth and profitability consistent with the division's objectives. Ensures that the administration of trusts is in accordance with applicable laws and regulations and the stipulations of the Trust Document or Court Order under which authority is conferred. Interfaces with clients, administrators, co-trustees, beneficiaries, attorneys and others regarding accounts as appropriate. Leads a team of Regional Managers who implement administrative activities within a region.

WHAT WILL YOU DO?

• Manage Regional Managers and staff.
• Assign goals and responsibilities to Regional Managers to meet the divisional strategy as set by the Head of Trust and Estates.
• Identify and maintain appropriate workloads for trust account administrators across CNB footprint.
• Conduct performance appraisals, makes hiring and termination decisions, etc.
• Assist Regional Managers with the largest and most complex trust accounts. Confer with clients, administrators, co-trustees, beneficiaries and attorneys regarding the establishment, administration and operation of a trust as appropriate.
• Ensure that all tax liabilities and obligations of accounts are met within the national footprint.
• Analyze new trust opportunities to determine duties and responsibilities of the company.
• Establish, maintain and revise appropriate service delivery for trust services.
• Direct Regional Managers and staff to gather/submit pertinent facts to the Trust Administration Committee regarding situations requiring the use of fiduciary discretion.
• Direct and provides guidance to Regional Managers of reviews and proposals for consideration and direction to various committees as part of on-going administration.
• Develop and retains personal trust business by maintaining professional and community contacts.
• Assure that trust policies, programs and procedures are followed by Trust Administration.
• Stay abreast on new developments pertaining to trust regulation, market strategies and competitive positioning.
• Interface with Compliance, Risk and Audit to address, identify and resolve issues.
• Initial POC for bank channel managers (RBC Securities, RBC Rochdale, Entertainment, etc..) regarding mutual client requests requiring exceptions
• Change champion for administrative matters regarding process.
• Interface with Bank colleagues, as well as, bank relationship managers, team leaders and business development officers on trust sales related issue.
• Responsible and accountable for appropriate quality controls related to the services the Trust colleague delivers.
• Responsible for risk and compliance test results as well as monitoring exceptions regarding administration.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 10 years of experience in trust administration with strong working knowledge of all types of trusts, not limited to but including all types of family trusts, charitable trusts and special needs trusts required
• CTFA, JD, or equivalent experience
• Ability to travel 50% of the time

Additional Qualifications

• Must possess comprehensive knowledge of personal trust laws and regulations, state tax laws, income taxation with respect to trust investment management principles.
• Proficient with Microsoft Office (Word, Excel & PowerPoint).
• Must possess demonstrated management skills
• Excellent verbal and written communications skills sufficient to interact with all levels of Bank Personnel and clients.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $175,745 - $326,377 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.