Manager, National Account Management

Atmosphere TV; New York (NY); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Base salary $110k-$120k + Commission

Company equity

Company 401(k) with employer matching

Competitive insurance plans

Flexible Time Off Policy

Job summary

Atmosphere is seeking an ambitious Manager to support the National Advertising Sales Team while leading a NYC-based group of National Account Managers. This hands-on role combines people management with individual contributor responsibilities, including ownership of campaign planning, processing, execution, reporting, and billing.

The Manager will coach the team, establish best practices for campaign management and client communication, onboard new hires, and foster a high-performance,

Qualifications

• Bachelor's degree in Business, Advertising, Media Studies, or related field preferred.
• 5+ years of related experience in account management or client services within the advertising/media industry, including at least 1-2 years in a team lead, supervisory, or mentorship capacity.
• Demonstrated ability to coach, develop, and inspire team members in a fast-paced environment.
• Deep understanding of online advertising, strategy, and analytics.
• Enthusiastic about advancing their career and expanding their expertise in Advertising Sales.
• Working knowledge of the Microsoft Office suite.
• Experience with Salesforce, Asana, and Adobe products are a plus!
• Detail-oriented, well-organized, flexible, and highly motivated.
• Strong verbal and written communication skills.
• Commitment to a high quality of work and excellent client services.

Responsibilities

• Directly manage and mentor a team of NYC-based National Account Managers, providing day-to-day guidance, support, and professional development.
• Establish and model best practices for campaign management, client communication, and cross-functional collaboration.
• Conduct regular one-on-ones, performance check-ins, and coaching sessions to support each team member’s growth and success.
• Onboard and train new Account Managers, ensuring they are set up for success with the tools, processes, and knowledge needed to thrive.
• Foster a high-performance team culture rooted in accountability, positivity, and client-first thinking.
• Serve as an escalation point for complex client or campaign issues, guiding the team through resolution.
• Partner with the Director, Account Management to identify team-wide development opportunities and contribute to broader organizational growth initiatives.
• Offer technical and organizational support to the National Ad Sales Team in collaboration with the Advertising Operations (AdOps) team.
• Provide pre-sales support, compiling sales data and building out media plans for key prospects and sales opportunities.
• Build and manage campaigns for the National Ad Sales team.
• Collaborate with clients, Revenue Generators, and the Creative/Brand Strategy team to gather necessary assets for campaign activation.
• Communicate with Revenue Generators regarding key issues associated with their campaigns (timelines, assets, reporting, change requests, etc.).
• Collaborate with the Advertising Operations team to collect, QA, and distribute required assets and information for upcoming and live campaigns.
• Prepare and review campaign reporting, distributing it to clients on a regular basis.
• Collaborate with the internal accounting team to manage client billing.
• Work closely with remote colleagues on a daily basis.
• Nurture client relationships and embrace the mission to create an Army of Client Advocates.
• Dedicated to establishing a new industry standard for client care and interaction.
• Maintain an in-depth working knowledge of Atmosphere's products, programs, partnerships, and editorial slate.

Skills

Account management

Team leadership

Client relationship management

Advertising industry knowledge

Education

Bachelor's degree in Business/Advertising/Media Studies

Tools

Salesforce

Asana

Adobe products

Job description

Atmosphere is the leading streaming TV platform built specifically for businesses. Unlike ad networks or signage companies, Atmosphere is the only true TV company whose first priority is to entertain television audiences outside of the home. Our content is designed to be fun, engaging, and worth watching, transforming waiting rooms, gyms, bars, and restaurants into better experiences for customers and better businesses for owners.

We are the first and only company to think about both the business owner and their customers when creating TV content. With 55,000+ venues and a global audience of over 150 million monthly viewers, Atmosphere is redefining what TV means outside the living room.

About the role

Atmosphere is seeking an ambitious, growth-minded Manager to support the National Advertising Sales Team while leading and developing a team of NYC-based National Account Managers. This is a hands‑on leadership role that combines people management with individual contributor responsibilities, including direct ownership of campaign planning, processing, execution, reporting, and billing.

The Manager will coach and develop the team, provide workload and process support, and drive consistency and excellence across the National Account Management function. The ideal candidate is an experienced advertising or media professional who is highly organized, adept at quickly shifting priorities, technologically savvy, and passionate about developing talent, with a remarkably positive and collaborative attitude.

This is a hybrid role with in‑office presence at our NYC office. This position will report to the Director, Account Management.

What you'll do

• Directly manage and mentor a team of NYC-based National Account Managers, providing day-to-day guidance, support, and professional development.
• Establish and model best practices for campaign management, client communication, and cross-functional collaboration.
• Conduct regular one-on-ones, performance check-ins, and coaching sessions to support each team member’s growth and success.
• Onboard and train new Account Managers, ensuring they are set up for success with the tools, processes, and knowledge needed to thrive.
• Foster a high-performance team culture rooted in accountability, positivity, and client-first thinking.
• Serve as an escalation point for complex client or campaign issues, guiding the team through resolution.
• Partner with the Director, Account Management to identify team-wide development opportunities and contribute to broader organizational growth initiatives.

Campaign & Client Management

• Offer technical and organizational support to the National Ad Sales Team in collaboration with the Advertising Operations (AdOps) team.
• Provide pre-sales support, compiling sales data and building out media plans for key prospects and sales opportunities.
• Build and manage campaigns for the National Ad Sales team.
• Collaborate with clients, Revenue Generators, and the Creative/Brand Strategy team to gather necessary assets for campaign activation.
• Communicate with Revenue Generators regarding key issues associated with their campaigns (timelines, assets, reporting, change requests, etc.).
• Collaborate with the Advertising Operations team to collect, QA, and distribute required assets and information for upcoming and live campaigns.
• Prepare and review campaign reporting, distributing it to clients on a regular basis.
• Collaborate with the internal accounting team to manage client billing.
• Work closely with remote colleagues on a daily basis.
• Nurture client relationships and embrace the mission to create an Army of Client Advocates.
• Dedicated to establishing a new industry standard for client care and interaction.
• Maintain an in-depth working knowledge of Atmosphere's products, programs, partnerships, and editorial slate.

Qualifications

• Bachelor's Degree in Business, Advertising, Media Studies, or related field preferred.
• 5+ years of related experience in account management or client services within the advertising/media industry, including at least 1-2 years in a team lead, supervisory, or mentorship capacity.
• Demonstrated ability to coach, develop, and inspire team members in a fast-paced environment.
• Deep understanding of online advertising, strategy, and analytics.
• Enthusiastic about advancing their career and expanding their expertise in Advertising Sales.
• Working knowledge of the Microsoft Office suite.
• Experience with Salesforce, Asana, and Adobe products are a plus!
• Detail-oriented, well-organized, flexible, and highly motivated.
• Strong verbal and written communication skills.
• Commitment to a high quality of work and excellent client services.
• Ability to work effectively with different personalities, thriving in both home and office environments.
• Base salary range $110,000 - $120,000 + Commission*
• Company Equity
• Company 401(k) with employer matching
• Competitive insurance plans
• Flexible Time Off Policy

*Actual salaries will vary and will be based on various factors, such as skills, experience, and qualification for the role.

Our Commitment to Diversity:

Don't meet every single requirement? Research shows that women and underrepresented groups often hesitate to apply unless they meet all the criteria. At Atmosphere, we're committed to building a diverse, inclusive team where creativity, innovation, and teamwork thrive. If you're excited about this role but your experience doesn't perfectly align with every qualification, we still encourage you to apply-you might be the right fit for this or another role.