Manager, Mortgage Origination

RiseMe; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Navy Federal Credit Union is seeking a seasoned Operations Leader for first mortgage origination. You will plan and direct operations in a defined geographic area to maximize mortgage closings and ensure compliant, well-documented processes.

You will drive branch performance, staff development, and strategic initiatives to support NFCU’s mortgage product lines. The role requires expert knowledge of FHA/VA/conventional loans, strong leadership in a high-volume setting, and the ability to coach

Qualifications

• Expert knowledge of applicable federal and state mortgage laws, rules and regulations.
• Expert knowledge of conventional, FHA, and VA loans.
• Extensive experience leading and managing mortgage operations in a large financial institution.
• Experience supervising and guiding employees in a high-volume environment.
• Advanced data querying, reporting, and forecasting skills.
• Ability to travel to lending areas as needed.

Responsibilities

• Develop branch/mortgage operations strategy and priorities to meet department goals.
• Direct operations to achieve production and service targets and maintain standards.
• Monitor staffing and allocate resources to meet production and member service levels.
• Conduct analytics to improve service quality, revenue, and reduce risk.
• Identify and close performance gaps; implement changes and improvements.
• Collaborate with processing/closing teams to ensure timely loan closings with proper documentation.
• Provide training, coaching and feedback to staff; evaluate effectiveness.
• Report branch performance and market trends to regional management.
• Develop new business opportunities through local events and partnerships.
• Maintain compliance with all laws, policies and procedures.

Skills

Mortgage operations leadership

Financial analysis

Staff coaching

Policy compliance

Change management

Budgeting

Education

Bachelor's degree in Finance, Economics, or Business Administration

Master's degree in Finance or Business Administration

Job description

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To plan, direct and manage the operations of first mortgage origination in a designated geographical area for a section of Field Mortgage to ensure that the maximum number of mortgages are closed expediently, with appropriate documentation. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Promote NFCU products and services, particularly mortgage products in the assigned lending area. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Responsibilities

• Develop branch strategy, establish priorities and set goals; evaluate and implement standards and ensure alignment with department/organizational objectives
• Manage and direct operations to ensure production goals, service level agreements and corporate objectives are met
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Conduct benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, generate revenue, minimize financial risk, and maintain high operational efficiency
• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Collaborate with various levels of staff as well as processing/closing teams to ensure loans are closed expeditiously with appropriate documentation
• Provide ongoing training for staff; coach, evaluate, and provide corrective guidance; provide regular feedback to staff on their performance based upon key performance indicators; evaluate training to ascertain effectiveness
• Provide feedback to Regional Manager on branch production, local market trends and competitive standing within the lending area
• Develop new business opportunities by participating in financial presentations, local realtor/builder events and sales meetings
• Build and maintain effective relationships with, staff, management, real estate professionals, builders, and with geographical branch partners to facilitate member awareness via Home Buyers Seminars, Lobby Days and mentoring/training opportunities
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures
• Monitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisions
• Perform quality control audits to ensure adherence to applicable federal and state laws, rules, regulations, industry best practices, and NFCU policies and procedures
• Optimize member satisfaction by coaching team members to focus on communication and timeliness
• Provide timely updates to staff on systems, programs and regulatory changes
• Develop and implement new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume and/or management request
• Oversee the completion, evaluation, and submission of reports to senior management
• Develop and execute section budget
• Serve as change management lead for branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Perform other duties as assigned

Qualifications

• Expert knowledge of applicable federal and state laws, rules and regulations
• Expert knowledge of conventional, FHA, and VA loans
• Expert knowledge of financial industry trends, lending practices, products and services, technology, and regulations
• Extensive progressively responsible experience leading and managing a mortgage/equity operation, preferably in a large financial institution
• Extensive experience working in a high volume, fast paced environment
• Extensive experience in supervising and leading employees
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Ability to travel, scheduled or unscheduled, to lending area, including remotes Desired - Advanced knowledge of NFCU products, services, programs, policies and procedures
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill building effective relationships through rapport, trust, diplomacy and tact
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert skill interpreting and applying applicable federal and state laws, rules and regulations
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert skill in producing desired results and achieving goals and objectives
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Expert organizational, planning and time management skills
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Bachelor's degree in Finance, Economics, Business Administration, or related field, or an equivalent combination of education, training, and experience

Desired Qualifications

• Master's degree in Finance, Business Administration

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 1300 E. 9th Street, Suite 1815 Cleveland, OH 44114

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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