Manager, Mid-Market Account Management

Rippling; San Francisco (CA); Híbrido; USD 207.000 - 253.000; Jornada completa

Descripción de la vacante

Rippling is seeking a Manager, Mid-Market Account Management (Partner Referred Business) in a hybrid US-based capacity. You will lead a team of Mid-Market account managers, coach talent, and drive quota attainment while fostering promotion-ready growth in a fast-paced environment.

You will report to the Director of Account Management and partner with the leadership team to scale performance, improve processes, and elevate the customer experience.

Formación

• Minimum 3 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment.
• Previous experience as a top-performing account manager or sales executive.
• Proven track record of team quota attainment via new product sales and upgrades.
• Proven leadership and people-management skills.
• Strong communication skills and ability to work with diverse teams.

Responsabilidades

• Manage a team of Mid-Market account managers to deliver monthly goal attainment.
• Provide leadership and direction to a high-performance team, including hiring, training, and pace setting.
• Develop specific and targeted goals for contributors to help them grow.
• Find innovative ways to improve and increase performance.
• Execute, iterate and improve on engagement practices that scale.
• Support consistent and consultative sales and client success processes.
• Directly manage and resolve customer escalations.
• Collaborate with leadership to drive company goals and initiatives.

Conocimientos

Team management

Account management

Sales leadership

Quota attainment

Hiring & training

Descripción del empleo

Manager, Mid-Market Account Management (Partner Referred Business)

Location: New York, NY; San Francisco, CA

Department: Mid-Market AM

About the role

We’re looking for an action-oriented, growth-minded Sales Manager with a proven track record of success to lead our hybrid US-based Account Management team. As first line manager, you will coach and develop Account Managers in a horizontal customer segment. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.

You will report into our Director of Account Management and work closely with our Account Management leadership team.

What you will do

• Manage a team of Mid-Market account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes ensuring customer experience remains best in class
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• A minimum 3 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands‑on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self‑motivated and detail‑oriented, with great follow‑through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Compensation:

Office Based (SF or NYC): $230,000 OTE per year

*Commission is not guaranteed

About the Company

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third‑party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.