Manager, Membership and Development Operations

The Paley Center for Media; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

The Paley Center for Media, a renowned New York nonprofit, is seeking a Manager of Membership and Development Operations to optimize donor engagement, manage CRM processes in Dynamics 365, and drive data-driven decisions. You will oversee membership fulfillment, reporting, and cross-department collaboration to reach fundraising goals in a fast-paced environment.

Ideal candidates have 3+ years in development/membership operations, strong Excel and data-analysis skills, and experience training

Qualifications

• 3+ years’ experience in Development and Membership operations or analytics.
• Proficiency in Dynamics 365 or similar CRM database.
• Proficiency with Microsoft Office suite, particularly Excel.

Responsibilities

• Serve as the departmental expert in Dynamics 365 and Universe functionality, stay up to date on new developments and skillfully share knowledge and train other users
• Make recommendations for process improvements and analytics insight opportunities
• Ensure Paley CRM ecosystem is used to full potential and maintain and update configuration for the most user-friendly functionality and output
• Work across departments to craft and schedule Membership communications including, but not limited to, digital renewal emails, acknowledgements, and membership cards
• Lead and implement the Media Council event registration process
• Engage as a Paley Ambassador for social media initiatives by actively sharing Paley’s social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement
• Maintain or update existing procedures for Development department, including but not limited to financial reconciliation, data configuration, documentation of standard operating procedures, training and onboarding
• Work and support all engagement efforts, directly soliciting members, meeting our annual revenue goal, managing the fulfillment of member benefits, and the building professional relationships with our members
• Support Public and Industry membership cultivation as needed
• Provide training and support to all Development team members to maximize use of databases
• Oversee and/or conduct all data entry with accuracy including creating new customer, membership, and gift records, updating contact information, research, relationships, etc.
• Execute tax acknowledgement process via CRM as part of the acknowledgement letter process, in partnership with the Institutional Giving team.
• Provide annual donor reports
• Adhere to industry best practices and organizational procedures regarding the entry, maintenance, and storage of data
• Ensure that database is well maintained, comprehensive, up to date, ensuring database integrity
• Liaise with IT, Operations, Marketing & Communications to support integrations with other software platformsReconcile with Finance Department on a monthly basis and as needed
• Maintain up to date records of all members and development prospects.
• Develop key insights using analytics to optimize the strategy and execution, ultimately reaching membership goals
• Collaborate with development staff and other departments to create standard and custom lists, extractions, and reports
• Regularly generate departmental status report to measure progress against fundraising goals
• Work with development team to generate mailing lists and merge lists for direct mail and email appeals, as well as event invitation lists, invoices, and pledge reminders
• Utilize key data and analytics to share insights across departments
• Develop dashboards to provide quick, accurate, up to date information for team members as well as executive and volunteer leadership
• And other tasks as necessary

Skills

Leadership

Communication

Project management

Cross-functional collaboration

Data analysis

Education

Bachelor's degree

Tools

Dynamics 365

Microsoft Excel

Job description

Iconic New York institution The Paley Center for Media, where media, sports, gaming, tech, and entertainment come together is seeking a Manager, Membership and Development Operations is responsible for supporting the overall strategy of the Development department through engagement, recruitment, audience development and fulfillment of member benefits. Additionally, they will lead the design, and maintenance of operational procedures for all fundraising activities within The Paley Center’s databases in concert with the Finance department and other departments as necessary. The individual in this role will be responsible for reporting and tracking donations, generating lists and reporting on progress against goals. This role will require a high level of accuracy, confidentiality, and integrity, as well as a strong base of knowledge in the areas of database functionality, data hygiene and analysis, fundraising protocols, and non-profit best practices. This position is exempt.

RESPONSIBILITIES

Development and Membership

• Serve as the departmental expert in Dynamics 365 and Universe functionality, stay up to date on new developments and skillfully share knowledge and train other users
• Make recommendations for process improvements and analytics insight opportunities
• Ensure Paley CRM ecosystem is used to full potential and maintain and update configuration for the most user-friendly functionality and output
• Work across departments to craft and schedule Membership communications including, but not limited to, digital renewal emails, acknowledgements, and membership cards
• Lead and implement the Media Council event registration process
• Engage as a Paley Ambassador for social media initiatives by actively sharing Paley’s social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement

Operations & Gift Administration

• Maintain or update existing procedures for Development department, including but not limited to financial reconciliation, data configuration, documentation of standard operating procedures, training and onboarding
• Work and support all engagement efforts, directly soliciting members, meeting our annual revenue goal, managing the fulfillment of member benefits, and the building professional relationships with our members
• Support Public and Industry membership cultivation as needed
• Provide training and support to all Development team members to maximize use of databases
• Oversee and/or conduct all data entry with accuracy including creating new customer, membership, and gift records, updating contact information, research, relationships, etc.
• Execute tax acknowledgement process via CRM as part of the acknowledgement letter process, in partnership with the Institutional Giving team.
• Provide annual donor reports

Data Management, Data Integrity, and Hygiene

• Adhere to industry best practices and organizational procedures regarding the entry, maintenance, and storage of data
• Ensure that database is well maintained, comprehensive, up to date, ensuring database integrity
• Liaise with IT, Operations, Marketing & Communications to support integrations with other software platformsReconcile with Finance Department on a monthly basis and as needed
• Maintain up to date records of all members and development prospects.

Data Output & Analytics

• Develop key insights using analytics to optimize the strategy and execution, ultimately reaching membership goals
• Collaborate with development staff and other departments to create standard and custom lists, extractions, and reports
• Regularly generate departmental status report to measure progress against fundraising goals
• Work with development team to generate mailing lists and merge lists for direct mail and email appeals, as well as event invitation lists, invoices, and pledge reminders
• Utilize key data and analytics to share insights across departments
• Develop dashboards to provide quick, accurate, up to date information for team members as well as executive and volunteer leadership
• And other tasks as necessary

CORE COMPETENCIES

• Highly organized with proven ability to meet deadlines and budgets
• Outstanding leadership skills and ability to lead cross functional teams
• Ability to take ownership of all tasks and manage simultaneously
• Outstanding verbal communication and superior business writing skills
• Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills
• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Resourcefulness, creativity, and strong problem-solving and research skills

REQUIREMENTS

• 3+ years’ experience in Development and Membership operations or analytics
• Proficiency in Dynamics 365 or similar CRM database required
• Proficiency with Microsoft Office suite, particularly Excel, is required
• Excellent organizational and project management skills with meticulous attention to detail
• Ability to work early mornings and late evening, when necessary, to support Paley events and programs

• A proactive and entrepreneurial approach to work; self-starter and fast learner
• Ability to meet tight deadlines
• Strong organizational skills, strong attention to detail, interpersonal skills, good judgment, and ability to work collaboratively and independently in a fast-paced, goal-oriented environment
• Ability to work cross-department and cross-functional
• Strong work ethic with desire and preference to work in-person as part of a cohesive, collaborative, high-energy, in-the-office work environment
• Bachelor’s degree from an accredited college or university
• Bilingual fluency in Spanish a plus

Compensation Range: $70,000 - $80,000

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The Paley Center for Media maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

ABOUT THE PALEY CENTER FOR MEDIA

The Paley Center for Media is the world’s leading 501 (c)(3) nonprofit cultural institution whose mission is to preserve our media history and to explore media’s powerful shaping influence on our culture.

The Paley Center for Media owns the iconic, New York Paley Museum where media, sports, gaming, tech, and entertainment come together, and during the year, produces unmatched programs for the public and industry. On the public side, programs celebrate the very best of television, digital content, and interactive entertainment. On the industry side, the Paley Center convenes the most influential business leaders to explore and debate the most critical issues and opportunities within the industry while also fostering a sense of community amongst peers. Through its respected Paley Impact series, programs educate and explore how media impacts culture and shapes public discourse on important societal issues.

At the heart of the Paley Center sits the Paley Archive, which represents the largest public collection of its kind and is often cited as a national treasure, with over 160,000 programs spanning more than 100 years. This collection also serves as an incredible resource for K-12 educators and students nationwide that are served through its respected education classes.

Previously known as The Museum of Television & Radio, the Paley Center was founded in 1975 by William S. Paley, a pioneering innovator in the industry. For more information, please visit paleycenter.org.