Manager, Medical Information

Sandoz; Princeton (NJ); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sandoz in Princeton, NJ seeks a Medical Information Manager to provide timely medical, scientific and technical information by phone, document inquiries, and support training for internal groups.

This hybrid role allows up to 50% remote work for US-based staff; visa sponsorship is not available. Travel up to 5% may be required. You will review promotional materials for scientific accuracy and collaborate with regulatory teams.

Qualifications

• PharmD degree required.
• At least 2 years of experience in a medical information setting.
• Post-graduate specialty training (Fellowship).
• Ability to work in cross-functional teams.
• Knowledge of medical terminology, pharmacology and adverse event reporting.
• Excellent verbal, written, and telephone communication skills.

Responsibilities

• Lead and deliver timely support for Medical Information projects with ownership and accountability.
• Coordinate information flow to internal and external customers for accurate responses.
• Research and respond to inquiries with written and oral answers.
• Develop medical response documents and update database content.
• Review promotional materials for scientific accuracy and substantiation.
• Mentor PharmD fellows and interns when requested.

Skills

Technical Skills

Problem Solving

Customer Service

Oral Communication

Diversity & Inclusion

Interpersonal

Ethics

Organization

Adaptability

Attendance

Education

PharmD degree

Fellowship training

Tools

Computer literacy

Job description

Job Description Summary

The Medical Information Manager will provide timely, accurate and balanced first point of contact medical/scientific and technical information for telephoned medical questions and issues in real time; document medical inquiries; create positive customer interactions; capture potential adverse events; and provide disease state and product training to internal groups. Will also serve as a medical reviewer in the Medical, Legal, Regulatory review process for promotional and non-promotional materials.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally.

Join us, the future is ours to shape!

Position Location:

This position will be located at the Princeton, NJ US Headquarters site.

Our Sandoz flexible hybrid working approach allows US office-based employees to work up to 50% of their monthly workday remotely. This role will not have the ability to be located remotely.

Must be authorized to work in the U.S. U.S. work visa sponsorship is not available for this role now or in the future.

Travel Requirements: Up to 5%

Major accountabilities / Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Lead and deliver timely and high-quality support for all Medical Information projects with ownership and accountabilities, including:
• Coordinate information flow from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal personnel and external customers
• Research and respond with written and oral inquiries from internal and external customers
• Proactively develop medical response documents, create unique responses, and revise/update existing documents in database
• Search, evaluate, and summarize the published medical and scientific literature.
• As part of the Materials Approval Process team provide high-quality review of promotional materials for assigned products and attend live meetings as required; 1) ensure materials are scientifically accurate, current, and properly substantiated and referenced; 2) ensure material is scientifically rigorous and presented with appropriate context; and 3) ensure material is scientifically understandable for intended customer audience
• Work independently yet ensure strategic alignment of information with key internal stakeholders and experts, as necessary
• Identify emerging medical trends, marketplace issues (e.g., Medical Inquiry Trends, Business Intelligence) and quality assurance issues and share with appropriate personnel
• Participate in the creation of, and ensure adherence to, departmental and corporate policies and quality standards
• Support other MI Managers and AD in the development and review of other materials as needed; AMCP dossiers, Medical Intelligence, website, etc.
• Support mentoring PharmD fellow and summer intern, when requested.

Key capabilities required:

• Technical Skills – Able to interpret complex questions and information and has clear understanding of therapeutic area and products to respond to unsolicited requests.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyses information skilfully develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional customer situations; responds promptly to customer needs. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives.
• Customer Service – Responds promptly to customer needs.
• Oral Communication – Must be able to communicate effectively; listen and get clarification.
• Diversity – Shows respect and sensitivity for cultural differences. Remains open to others’ ideas and try new things.
• Interpersonal – Interacts and effectively communicates with management and non-management employees across the company as well as healthcare professionals (physicians, nurses, and pharmacists).
• Ethics – Works with integrity and ethically.
• Organizational Support – Supports organization’s goals and values.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment – Exhibits sound and accurate judgment.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality – Looks for ways to improve and promote work quality.

Required Qualifications:

Education & Experience (Required):

• PharmD degree required

Preferred Requirements:

• At least 2 years of experience in a medical information setting

• Post-graduate specialty training (Fellowship)

• Customer-oriented approach and ability to effectively work in cross-functional teams.

• Strong knowledge of medical terminology, pathophysiology, pharmacology, pharmacotherapeutics, and laboratory diagnostic tests

• Knowledge of drug information processes and adverse event reporting regulations a must

• Computer literacy is required

• Excellent verbal, written, and telephone communication skills

• Strong ability to analyze and synthesize emerging scientific data and put into strategic context

• Ability to lead strategically, drive performance, build alignment, and collaborate

• Demonstrated entrepreneurial behavior and problem-solving skills

• Previous experience in presenting scientific data both verbal and