Global Medical Affairs Operations Manager

Medela LLC; McHenry (IL); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

Competitive salary starting at $130K

Comprehensive benefits plan

401K with match

Pension Plan

16-week Paid Parental Leave

Generous PTO and holidays

Job summary

Medela LLC in McHenry, IL seeks a Medical Affairs Operations Manager to lead global Medical Affairs programs, RWE initiatives, and education programs. The role requires collaboration across Medical Affairs, Clinical, Regulatory, Sales, and Marketing to deliver evidence-based programs for healthcare professionals worldwide.

Travel ~20-30%, location McHenry with 3 days in-office and 2 days remote; full-time exempt.

Qualifications

• Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required.
• Master’s degree (MPH, MSN, MS, or equivalent) preferred.
• 5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments.
• Experience coordinating Real-World Evidence initiatives and educational programs.
• PMP certification or equivalent project management experience is a plus.
• Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus.

Responsibilities

• Lead Global Medical Affairs Operations and programs.
• Oversee timelines, budgets, KPIs, reporting, and stakeholder communications.
• Coordinate education and intervention programs with customer cohorts.
• Drive continuous process improvement and operational excellence.
• Maintain systems supporting scientific communications and medical information management.
• Drive Real-World Evidence initiatives and feasibility studies.
• Develop evidence-based materials and customer success stories.
• Partner with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute strategies.
• Translate clinical insights into compliant, customer-facing tools.
• Oversee Medical Education & Congress Operations and budgets.
• Lead education initiatives with speaker engagement and regulatory alignment.
• Collaborate across global teams to ensure priority alignment.

Skills

Medical Affairs leadership

Project management

Cross-functional collaboration

RWE / Real-World Evidence

Healthcare education

Education

Bachelor's degree in Nursing

Bachelor's degree in Life Sciences

Public Health

Nutrition Science

Master's degree (MPH/MSN/MS) preferred

Tools

Salesforce

SAP

Veeva

KOL management tools

Job description

Medical Affairs Operations Manager Medela LLC McHenry, IL Salary starting at $130K

Maternal & Infant Health | Global Programs | Medical Education | Real-World Evidence At Medela, we are passionate about advancing maternal and infant health through evidence-based innovation, education, and healthcare partnerships. We are seeking a highly experienced Medical Affairs professional who is collaborative and operationally driven to be our Medical Affairs Operations Manager. This person will lead the execution of global Medical Affairs programs, educational initiatives, and real-world evidence activities supporting healthcare professionals and customers worldwide. This role is a critical connector across Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure successful delivery of scientific and educational programs that improve outcomes in maternity and neonatal care.

What You’ll Do

• Lead Global Medical Affairs Operations
• Manage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programs
• Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiatives
• Coordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collection
• Drive continuous process improvement and operational excellence across Medical Affairs activities
• Maintain and optimize systems supporting scientific communications, field education, and medical information management
• Drive Real-World Evidence & Scientific Program Execution
• Coordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sites
• Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data
• Develop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomes
• Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies
• Translate clinical insights into compliant, customer-facing tools and educational resources
• Oversee Medical Education & Congress Operations
• Lead operational planning and execution of global congresses, symposia, and medical education programs
• Ensure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standards
• Oversee congress logistics, budgets, vendor management, timelines, and post-event reporting
• Collaborate with internal stakeholders to align educational initiatives with organizational priorities
• Lead & Develop a High-Performing Team
• Foster collaboration across global and cross-functional teams
• Operate effectively within a matrixed, global organization
• Promote accountability, innovation, and continuous improvement

What You Bring

• Qualifications Experienced Medical Affairs professional
• Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required
• Master’s degree (MPH, MSN, MS, or equivalent) preferred
• Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition
• Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments
• Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred
• PMP certification or equivalent project management experience is a plus
• Experience 5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments
• Prior experience working directly within a Medical Affairs function required
• Experience coordinating: Real-world evidence initiatives Feasibility studies KOL engagement programs Medical education initiatives Scientific congress operations
• Minimum 2 years of direct people leadership experience
• Proven ability to manage complex cross-functional initiatives in a global environment
• Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus

Travel: approximately 20-30%, including occasional international travel

Location: McHenry, IL (3 days in-office and 2 days remote)

Full-time | Exempt

Why Join Medela?

At Medela, you’ll have the opportunity to make a meaningful impact on maternal and infant health globally while working alongside passionate experts dedicated to advancing evidence-based care, education, and innovation. Join us in helping families and healthcare professionals achieve better outcomes worldwide.

What We Offer

• Competitive Salary Starting Salary of $130K
• Comprehensive benefits plan
• 401K with match
• Pension Plan
• 16-week Paid Parental Leave
• Generous PTO package, plus 14 paid holidays

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.

Medela is the #1 breast pump brand* and one of the leading companies in medical vacuum technologies respected and trusted by doctors and healthcare professionals from around the world. A family-owned company with a global presence in Europe, America and Asia, Medela has 21 locations worldwide and a sales network of independent partners in over 100 countries. The company has production and warehouse facilities in Baar (Switzerland), McHenry (Illinois, USA) and Changzhou (China). With over 1800 employees, Medela improves health and well-being through the pursuit of knowledge and the development of innovative products and services, empowering mothers, babies and patients to live their lives to the fullest. Founded in 1961 by Olle Larsson, his son Michael Larsson serves as Chairman of the Board of Directors since 2001. Thomas Golücke is the CEO of the company since 2024. "By creating a culture of belonging, we are building engaged teams that work together to serve our customers as one Medela family".