Manager, Marketing Operations, The Heinz Endowments

Nonprofit Talent; Pittsburgh (Allegheny County); On-site; USD 123,000 - 137,000; Full time

Job summary

The Heinz Endowments in Pittsburgh seeks a Manager, Marketing Operations to connect strategy with day-to-day Marketing & Communications work, leading project management, campaign planning, and analytics.

Reporting to the Managing Director, MDSMC, the MMO ensures workflow, tools, and data govern communications, audience targeting, and performance measurement across departments.

Qualifications

• Substantial marketing experience with systems and data.
• Ability to drive execution and align cross-functional teams.
• Experience managing vendor and consultant relationships.

Responsibilities

• Plan and coordinate day-to-day workflow of Marketing & Communications.
• Serve as the team integrator, translating strategy into execution.
• Select tools and define processes to keep campaigns on time and aligned.
• Manage internal staff and consultants, ensuring deliverables meet standards.
• Maintain stakeholder transparency and governance for projects and campaigns.
• Modernize workflows and establish data-driven performance standards.

Skills

Project management

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Marketing strategy

Tools

Power BI

Salesforce

HubSpot

Mailchimp

WordPress

Canva

Adobe Creative Suite

Asana

Microsoft Planner

Monday.com

Airtable

Smartsheet

Job description

The Organization

Formed in 2007 from the merger of the Howard Heinz Endowment, established in 1941, and the Vira I. Heinz Endowment, established in 1986, The Heinz Endowments (the Endowments) today is one of the largest independent philanthropic organizations in the United States. It is the product of a deep and enduring family commitment to community and the common good – a legacy that began with H. J. Heinz and continues to this day.

The Endowments works to grow an exemplary, sustainable Pittsburgh region where everyone prospers and belongs. They invest in organizations working to uplift the region’s visual and performing arts communities; preserve and rebuild trust in democratic institutions; expand economic and social opportunities for youth, young adults and veterans leaving their service; and restore and protect the natural environment on which our health depends.

With grantmaking of more than $90 million in 2025, the impact of their grants lies in the possibilities they create, the critical need they address, and the transformative change they help to bring about.

The Heinz Endowments seeks to:

• Help ignite and sustain a new era of regional transformation by facilitating demonstrable and exemplary progress in areas critical to the community’s future.
• Have a material and systemic impact on the priorities identified by its program areas and special initiatives.
• Be a leading national benchmark for foundation effectiveness, ethics, regional focus, and general excellence in philanthropy.
• Promote the advancement of a sustainable, diverse, and inclusive society.
• Preserve its ability to sustain its philanthropic impact over time by continuing the prudent and longstanding practice of living within its means and managing its assets for the long term.

Learn more at: https://www.heinz.org/

The Opportunity

Building on a legacy of deep community investment, the Endowments is committed to continuous learning and improvement — refining its grantmaking strategies, strengthening how learning and evaluation inform decisions, prioritizing communication with and engagement of grantees, and utilizing its voice to tell stories about the work of grantee partners and the bright future of the greater Pittsburgh region.

In light of this evolution, the Endowments seeks a Manager, Marketing Operations (MMO) to help connect the strategy and the day-to-day work of the Marketing & Communications team, bringing leadership to project management, campaign planning and delivery, channel choices, and analytics. Reporting to the Managing Director, Strategic Marketing & Communications (MDSMC), the MMO will keep projects moving, making sure communication tools and technology work well for the team, and use data to tell the story of the Endowments’ communications' impact and reach to diverse audiences.

The MMO will oversee the daily coordination, tools, and systems that keep the Marketing & Communications team running smoothly, managing project and campaign workflow to marketing technology, measurement, consultant relationships, and recordkeeping. As the team's integrator, the MMO will help translate the Endowments’ strategic priorities into steady, well-organized execution, keeping everyone aligned and accountable to their shared goals.

The MMO will be primarily responsible for the following:

Project Management & Leadership

• Plan and coordinate the day-to-day workflow of the Marketing & Communications department by maintaining the editorial calendar, managing project workflows and timelines, tracking campaign progress, and ensuring work is effectively prioritized, resourced, organized, and moving forward across all active priorities.
• Serve as the integrator for the team, translating strategic direction into operational execution and keeping the department aligned and accountable to its goals.
• Select planning and project management tools and define processes to keep team projects and marketing campaigns on time and goal aligned.
• Keep project contributors, staff and consultants alike, on track for agreed-upon deliverables and quality standards, escalating persistent gaps to the MDSMC as needed.
• Act as project advisor to staff and consultants across the department by directing assignments, priorities and timelines, and resolving trade-offs when scope or resourcing is at risk.
• Keep internal stakeholders informed about the status of departmental projects and campaigns, ensuring transparency of the communications plan and audience targeting.
• Modernize workflows, governance, and tools to reduce friction and improve transparency.
• Establish operational standards that support both disciplined execution and experimentation.
• Support delivery of communication materials for external-facing events, including press briefings and grantee convenings.

Marketing Technology & Analytics

• Drive the Endowments’ marketing technology vision and roadmap, overseeing deployment, integration, and adoption of platforms supporting planning, distribution, personalization and measurement.
• Manage website workflows, integrations, and analytics
• Maintain a close working relationship with internal and external technology partners and providers to ensure systems are reliable, scalable and secure.
• Identify and implement opportunities to leverage automation and AI to drive accuracy, efficiency and quality of communications with key audiences and stakeholders.
• Champion a modern marketing measurement framework focused on organizational strategy and audience engagement and does not rely solely on activity metrics.
• Design and implement an audience segmentation strategy to help the team deliver targeted communications to the right message at the right time to the right people.
• Deliver actionable analytics that inform approach, optimize communications standards, and drive continuous learning and improvement.
• Establish data integrity and quality control standards for all marketing and communications performance data.

Consultant & Vendor Management

• Serve as the primary day-to-day contact for assigned contracted consultants, coordinating assignments, tracking deliverables, monitoring contracts, invoices and expenditures, and escalating scope or quality issues to the MDSMC.
• Alongside the MDSMC, lead vendor and consultant selection processes, including developing and managing RFPs, evaluating proposals and negotiating fees, scope and contract terms.
• Support the MDSMC in onboarding new consultants, ensuring new team members have access to the Endowments' voice guidelines, brand standards, and communications protocols.

Records Governance

• Establish and maintain the department's internal archiving and records governance protocol, defining retention standards, folder and naming conventions, and access standards for all communications assets across staff and consultants.
• Oversee the integrity of the department's shared digital infrastructure (SharePoint, shared drives) as the authoritative repository for final approved assets, vendor deliverables and project records.

The Candidate

As a key member of the Marketing & Communications team, the MMO will be able to provide a steady, transparent rhythm to the department, one with clear priorities that move the work visibly forward. This requires an experienced marketing professional who can work collaboratively and efficiently while relying on their strengths in systems and honest data. The successful candidate will have a strong knowledge of current communications, marketing practices, and project management strategies that can be readily utilized to serve the Endowments’ mission.

All candidates should possess substantial marketing experience as well as a combination of the following skills and attributes:

• Passion for and commitment to the Endowments’ mission and vision and to the health of the nonprofit sector.
• Educational background that supports the required skills and competencies.
• Demonstrated ability to deliver fast, predictable marketing execution
• Proven track record of building clear visibility into marketing performance, ROI and organizational impact for senior stakeholders.
• Experience driving high adoption and effective use of marketing technology platforms across cross-functional teams.
• A wide range of experience with the following programs:
  • Proficient in Microsoft 365 including AI-enabled tools such as Microsoft Copilot and Claude.
  • Familiarity with web, social and email analytics platforms
  • Working knowledge of Canva and general familiarity with design tools such as Adobe Creativity Suite.
  • Experience with marketing automation tools and CRM systems (Salesforce), and email marketing platforms (e.g., HubSpot, Mailchimp, Constant Contact))
  • Proficient with project and workflow management tools to manage editorial calendars and cross-functional workstreams (e.g., Asana, Microsoft Planner, Monday.com, Airtable or Smartsheet).
  • Familiarity with web content management systems (Wordpress) and social media management/scheduling platforms (e.g., Sprout Social, Hootsuite, Meta Business Suite).
  • Experience with SEO and SEM; knowledge in optimizing web content for generative AI a plus.
  • Awareness of best practices for delivering digital content in accordance with accessibility guidelines.
  • Data visualization and dashboard-building experience (e.g., Power BI, Tableau or Google Looker Studio).
• Ability to translate data into trusted, actionable insights that improve organizational decision-making.
• A track record of building strong partnerships and credibility with senior leaders across an organization. People-management experience a plus.
• Experience managing RFP processes and negotiating vendor/consultant contracts, fees and scope, with sound judgment about what to bring forward for leadership approval.
• A collaborative, detail-oriented style with the judgment to balance disciplined process with room for creativity and experimentation.
• An unpretentious and engaging communication style, with the ability to lead through influence across a small, close-knit team.

Compensation & Benefits

This position offers a competitive salary range of $123,000 - $137,000 and includes robust insurance benefits, a generous retirement plan contribution and match, paid time off, and other benefits.