Manager, Marketing Creative

AfterShip; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

AfterShip is seeking a people leader to build, lead, and reinvent the Marketing Creative team. You will hire, develop, and inspire designers while evolving AfterShip's brand system and directing creative across campaigns, product launches, and digital experiences.

This builder role requires embracing AI to scale high-quality output and partnering with Product Marketing, Growth, and other stakeholders. You'll design scalable processes, empower non-designers, and align creative strategy with

Qualifications

• Must have proven experience leading a design/creative team and driving brand systems.
• Experience building scalable design processes and creative operations.
• Strong cross-functional collaboration with product, marketing, and growth teams.
• Comfort with AI-enabled workflows and automation in creative production.

Responsibilities

• Build, lead, and scale a distributed design team.
• Set the creative vision for AfterShip's brand system.
• Own creative direction across all marketing surfaces.
• Develop an AI-powered creative production engine for high-volume output.
• Create self-serve systems for non-designers to meet routine needs.
• Lead planning with Product Marketing, Growth, and Partnerships.
• Manage external freelancers and agencies and ensure quality.
• Continuously improve creative operations and processes.

Skills

Creative leadership

Brand system

Cross-functional collaboration

AI in design

Team building

Job description

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We're hiring a people leader to build, lead, and reinvent our Marketing Creative team. You'll hire, develop, and inspire a team of designers while evolving AfterShip's brand system and directing creative across campaigns, product launches, and digital experiences. Your mission is to build a lean, high-performing organization that delivers exceptional creative at scale without compromising quality. This is a builder role. You'll design a modern, AI-powered creative production engine that combines cloud-based workflows, automation, and strong creative standards to enable high-volume, high-quality output. We're looking for someone with a fresh vision for how creative teams operate - someone who embraces AI as a force multiplier and can rethink traditional design processes while building the systems and team needed to support rapid growth. Success in this role requires exceptional cross-functional leadership and close partnership with Product Marketing, Growth, Partnerships, and other marketing stakeholders. You'll align creative strategy with business priorities, empower your team to do their best work, and establish scalable processes that elevate creative quality while supporting the company's next stage of growth.

What You'll Do:

• Build, lead, and grow a high-performing, distributed team of designers through hiring, coaching, mentoring, performance management, and career development.
• Set the creative vision for AfterShip's brand system, partnering closely with the VP, Marketing to evolve our identity as the company grows.
• Own creative direction across every marketing surface—including paid campaigns, product launches, sales enablement, lifecycle marketing, social, email, and AfterShip.com—ensuring consistently high creative standards.
• Build and scale an AI-powered creative production engine that combines cloud-based workflows, automation, and design systems to enable high-volume, high-quality creative output.
• Create systems that empower non-designers to self-serve routine creative needs, allowing your team to focus on high-impact strategic work.
• Lead creative planning and prioritization across Product Marketing, Growth, Partnerships, and other cross-functional teams to ensure the highest-impact work ships quickly.
• Manage external freelancers and creative agencies, providing clear direction, maintaining quality standards, and scaling capacity when needed.
• Continuously improve creative operations, processes,