Manager Market Support

NAPA; Hartford (CT); On-site; USD 85,000 - 115,000; Full time

Job summary

NAPA is seeking a Market Support Manager to ensure uninterrupted store operations by filling temporary leadership gaps across a multi-store market in Hartford, CT. You may step into Store Manager or Assistant Store Manager roles as needed to maintain performance and customer service during absenteeism or peak periods.

Ideal candidates bring proven leadership in automotive aftermarket retail, strong communication, and the ability to travel up to 75% within the market.

Qualifications

• Leadership experience in the automotive aftermarket preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced retail environment.
• Willingness to travel within the market up to 75%.

Responsibilities

• Provide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.
• Step into stores experiencing absenteeism, staffing shortages, or spikes in workload.
• Maintain stable store operations and leadership during coverage assignments.
• Support sales execution, inventory management, and daily store operations.
• Travel between stores within the market as directed by the Market Director of Stores.
• Coach and mentor store teams to uphold standards and best practices.

Skills

Leadership experience

Communication

Organizational

Problem-solving

Travel readiness

Tools

POS systems

Parts cataloging

Microsoft Office

Job description

Job SummaryThe Market Support Manager ensures uninterrupted store operations within an assigned market by filling temporary leadership and staffing gaps caused by absenteeism, vacations, staffing shortages, or unexpected business needs.This role provides operational support across multiple store locations and may assume responsibilities at any store level, including Store Manager. The Market Support Manager must be highly adaptable and able to quickly integrate into different store environments to maintain operational performance and customer service standards.ResponsibilitiesMarket CoverageProvide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.Step into stores experiencing absenteeism, staffing shortages, or operational spikes.Maintain stable store operations and leadership during coverage assignments.Operational SupportEnsure compliance with company policies, operational procedures, and service standards.Support sales execution, inventory management, and daily store operations.Assist stores during periods of increased workload or seasonal demand.Training and Team SupportProvide hands-on support and coaching for store team members as needed.Reinforce operational standards and best practices.FlexibilityTravel between stores within the market as directed by the Market Director of Stores.Adapt quickly to different store teams and operational needs.QualificationsLeadership experience in the automotive aftermarket industry preferred.Prior experience as a Store Manager or Assistant Store Manager preferred.Strong communication, organizational, and problem-solving skills.Ability to work effectively in a fast-paced retail environment.Working knowledge of point-of-sale systems and parts cataloging.Proficiency in Microsoft Office and internet-based parts research.Flexibility to travel within the market and adjust working hours as needed.LeadershipEmbodies the following values: serve, perform, influence, respect, innovate, team.Effectively communicates by motivating and inspiring others through clear and proactive communication.Delivers results and drives customers success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.Make balanced decisions and thinks strategically by being a forward thinker.Develops high-performing teams by providing inclusive leadership, attracting, and developing world-class talent, providing ongoing feedback, and building trust across the organization.Position Performance Measures:Success in this role will be measured by the ability to maintain stability and performance across the market, including:Continuity of store operations during staffing gapsMarket sales performance against quotaMarket gross profit (GP) performance against quotaMarket expense controlMarket EBITDA performanceCustomer service standards during coverage periodsOperational execution across supported storesPhysical Demands / Working EnvironmentThe physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodation may be made where necessary.Regular travel up to 75% of the time- within marketsRegularly required to stand, walk, talk, and hear.Frequently required to sit, stoop, kneel, crouch, climb, and crawl.Frequently required to lift and move products weighing up to 60 pounds.Must be capable of moving heavy equipment such as engine blocks and core barrels using appropriate moving aids.May be exposed to fumes or airborne particles in store or warehouse environmentsNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.