Manager, Managed Vision Care

Warby Parker; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement savings plan

Paid time off and holidays

Parental leave

Employee stock purchase plan

Life insurance

Job summary

Warby Parker is seeking an operational expert to own the insurance revenue cycle, guiding billing, claims submission, and reimbursement workflows to ensure timely payments. You will work closely with our Accounting and Technology teams to align financial processes with system changes.

In this role you will manage carrier reimbursements, oversee month-end close activities, develop SOPs, and drive improvements to reduce claim denials.

Qualifications

• 5+ years in medical insurance billing and revenue cycle management.
• Detail-oriented self-starter who thrives on deadlines and tactical workflows.
• Analytical with strong financial acumen and problem solving.

Responsibilities

• Own the insurance revenue cycle: billing, claims, and reimbursement workflows for timely payments.
• Manage carrier reimbursements and reconcile payments.
• Support month-end close with journal entries, schedules, and variance analyses.
• Partner with Technology on fee schedules and implementations.
• Develop SOPs and policies for claims and payments.
• Oversee 837 claims automation testing and maintenance.
• Create reports to monitor AR performance and support audits.

Skills

Insurance billing

Revenue cycle

AR reconciliation

Month-end close

SOP development

Cross-functional collaboration

Job description

Warby Parker is on the lookout for an operational expert to join our team and manage our insurance billing and reimbursement lifecycle. In this role, you'll serve as the functional owner of critical financial and operational workflows, taking ownership of insurance claim submission, insurance accounts receivable, and the oversight of tactical claims support. You will collaborate closely with our Accounting and Technology teams on financial and system impacts. Sound like you? Keep reading!

What you’ll do:

• Own the insurance revenue cycle: manage billing, claim, and reimbursement workflows to ensure timely payment
• Manage the reconciliation of carrier reimbursements
• Support the monthly accounting close cycle, including journal entries, schedule preparation, and variance analyses
• Partner with the Technology team on fee schedule set-ups and technical implementations
• Support execution through strategy development, testing, and documentation
• Oversee the day-to-day tactical work, including the quick resolution of exceptions related to claims submissions, front-end denials, and carrier adjudication
• Identify trends in claim exception reasons and recommend process improvements to reduce denial rates
• Manage the relationship with our claims clearinghouse and other vendors to ensure smooth data transmission
• Develop and maintain SOPs, protocols, and policies related to claims and payments
• Serve as the internal coding and claim expert to ensure compliance; identify fraud risks and take action to mitigate them
• Handle fee schedule maintenance and documentation to ensure accuracy across our systems
• Oversee the testing and maintenance of 837 (claims) automation
• Create reports and analyses to monitor the performance of insurance AR and support audits

Who you are:

• Backed by 5+ years of experience in medical insurance billing and revenue cycle management
• A resourceful self-starter who is detail-oriented and thrives on managing tactical workflows and deadlines
• An analytical thinker with strong financial acumen
• Comfortable managing payment reconciliations, variance analyses, and the monthly accounting close cycle
• A process-oriented problem solver who can identify trends in claim denials to drive system improvements and develop comprehensive SOPs
• An expert at navigating complex stakeholder environments, with a proven track record of building consensus and driving cross-functional alignment
• A well-rounded communicator, collaborator, and presenter who can articulate a compelling vision and share actionable insights with everyone from engineers to executive leadership
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave1
• Paid Holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.