Manager, Maintenance Field Operations

Otis SE; Canton (MA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health benefits

Paid vacation and holidays

Paid sick leave and wellness programs

Life and disability insurance

Voluntary benefits (legal, pet, home,

Tuition reimbursement

Parental leave and adoption assistance

Job summary

Otis Elevator Company, based in Canton, MA, is seeking a maintenance operations leader to oversee day-to-day management and training of field staff. The role reports to the Service Sales manager in the Canton territory and aims to ensure safety, service quality, and customer satisfaction across the region.

You will plan field activities, allocate resources, lead field education, and drive efficiency improvements while supporting a culture of safety and excellence within a global elevator

Qualifications

• Leadership experience managing a team of technicians.
• BA/BS degree preferred or equivalent relevant work experience (at least 5 years).
• Strong communication and safety leadership in a dynamic, field-based environment.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs and company standards.
• Ensure effective and efficient allocation of manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, manage route schedules and callback rates.
• Provide technical support to field staff, either self-provided or via experts.
• Authorize repair orders and track completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Team management

Field staff training

Safety compliance

Communication

Travel willingness

Customer service orientation

Education

High school diploma; BA/BS preferred

5+ years of relevant work experience

Tools

Microsoft Office

ERP systems

Job description

Date Posted: 2026-08-05 Country: United States of America Location: OT272: NKB - Canton, MA 95 Shawmut Rd, Canton, MA, 02021 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers.

The main goal of the role is to provide day‑to‑day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.

You will report to the Service Sales manager in the Canton, MA territory.

On a typical day you will:

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 5 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service
• Travel is required within your territory, driver’s license as required for your territory
• Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.