Manager, MADI Program Management

Capital One; Richmond (VA); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One is seeking a Manager, MADI Program Management in Richmond, VA to champion well‑managed processes, engagement, and continuous improvement across the AML Modeling and Advanced Data Insights (MADI) team. The role emphasizes problem solving, self‑direction, and proactive risk mitigation to drive strategic outcomes.

The ideal candidate will partner with senior leaders, manage cross-functional projects, and support ceremonies, budgeting, and talent management while strengthening

Qualifications

• Bachelor’s Degree or Military experience required.
• 5+ years of Project Management/Program Management experience.
• 3+ years in Data Management, Risk Management, Compliance, or Audit.
• 3+ years partnering with internal business clients.
• 2+ years writing communications for leadership audiences.
• 2+ years cross-functional collaboration in Tech, Product, Design, or Data.

Responsibilities

• Partner with MADI towers and senior leadership to drive excellence across the organization.
• Lead associate experience and culture-building processes across MADI.
• Coordinate with AML COS team on AML-wide events and scaling initiatives.
• Design and improve organizational mechanisms and routines for efficient operations.
• Support MADI ceremonies and processes including PI planning and prioritization.
• Support the ERO GenAI Community of Practice including quarterly summit and reporting.
• Build cross-stakeholder relationships to drive results.
• Support budgeting, recruiting, and resource management across MADI.

Skills

Problem solving

Self-starter

Stakeholder management

Process improvement

Risk awareness

Communication

Curiosity

Education

Bachelor’s Degree or Military experience

Master’s degree (preferred)

Job description

Manager, MADI Program Management

Manager, MADI Program Management

The Anti-Money Laundering (AML) Modeling and Advanced Data Insights (MADI) team is on a journey to modernize the way Capital One identifies potential money laundering, fraud, terrorist financing, and human trafficking through the use of advanced analytic techniques, statistics, and machine learning models.

We are seeking an energetic, self-motivated Manager to support MADI horizontal program management operations to champion well-managed processes, associate engagement, and continuous improvement. The successful candidate is

• A problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions.

• A self-starter who creates leverage for leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization.

• Effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem.

• Internally driven to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better.

• Able to apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress.

• An influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently.

• Comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo.

General Responsibilities

The Manager, MADI Program Management, will be responsible for

• Partnering closely with MADI towers and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability

• Leading associate experience and culture building processes across MADI including

• Serving as the liaison to the broader AML COS team to coordinate on AML-wide events, scaling initiatives locally and sharing best practices.

• Partnering with leadership to design, maintain, and continuously improve organizational mechanisms and routines that ensure we operate efficiently and cohesively, aligning with MADI’s imperatives

• Supporting the implementation and execution of MADI ceremonies and processes including PI planning, prioritization and tradeoffs, and change and dependency management

• Supporting the ERO GenAI Community of Practice including quarterly summit, monitoring, reporting, as well as MADI AI centralized forums

• Building relationships and interface smoothly cross-stakeholders across AML Advisory, FCIO, ESRA, Risk Tech and other partner organizations, ensuring effective communication between departments to help drive results

• Supporting Project Management for large scale projects across MADI

• Supporting budgeting, recruiting, and resource management processes across MADI

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 5 years of Project Management, Process Management, Program Management, or Change Management experience

• At least 3 years of experience in Data Management, Risk Management, Compliance, or Audit

• At least 3 years of experience supporting, partnering with, and interacting with internal business clients

• At least 2 years of experience writing communications and presenting to both leadership and non-leadership audiences

• At least 2 years of experience working with cross-functional teams in Tech, Product, Design, or Data

Preferred Qualifications:

• Master’s degree

• 6+ years of Process Management or Operations Management

• 2+ years of experience in strategy development

• 2+ years of experience involving organizational design, staffing, budgets, talent, or culture strategy

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Richmond, VA: $138,100 - $157,700 for Risk Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).