Manager, Long Term Disability Claims

Lincoln Financial; Charlotte (NC); Hybrid; USD 95,000 - 152,000; Full time

Benefits offered by this job

PTO/Parental leave

Competitive benefits

401K plan

Tuition assistance

Job summary

Lincoln Financial is hiring a Claims Manager to lead a Long Term Disability Claims team. You will guide a group of claims specialists, provide SME support, and drive performance, training, and development. The role emphasizes talent management and service excellence for our customers and claimants.

The position is hybrid, located in Charlotte, NC, with 3 days in Lincoln offices weekly. A 4-year degree is preferred and relocation is not offered.

Qualifications

• 5+ years of experience in Long Term Disability claims with increasing responsibilities.
• Experience leading teams and providing coaching to staff.
• Bachelor's degree preferred, relevant professional credentials are a plus.

Responsibilities

• Evaluate team performance and take action to meet standards.
• Provide SMEs support to team members and stakeholders.
• Offer training and stretch assignments to develop talent.
• Set priorities, goals and objectives for the team.
• Ensure top talent is retained and development is ongoing.
• Monitor claim trends and drive process improvements.

Skills

Long Term Disability Claims

Leadership

Team Management

Performance Feedback

Education

Bachelor's degree

Job description

Alternate Locations:

Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from Home

Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #:

76555

The Role at a Glance

We are excited to bring on a highly motivated Claims Manager to our Long Term Disability Claims Organization! As a Long Term Disability Claims Manager, you will provide leadership and direction to a team of claims specialists, technical claim specialists, and lead claim specialists. You will be responsible for the fair, ethical, accurate and timely management & payment of claims for your assigned area of responsibility. You will also be responsible for delivering best-in-class service to our customers, and claimants. You will also be providing leadership to continually improve our capabilities and results. This will be accomplished by supporting various initiatives that enhance our productivity and drive value for our clients. Lastly, you’ll be accountable for managing the talent on your team in support of career growth & development.

What You'll Be Doing

• Evaluating individual team member performance and taking appropriate action to meet and/or exceed performance standards for assigned area of responsibility.
• Providing subject matter expertise to team members and internal/external stakeholders
• Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent.
• Establishing and implementing priorities, performance goals and objectives.
• Ensuring that top talent is hired and retained for your assigned area(s) of responsibility.
• Monitoring and assessing claim trends.
• Analyzing appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements.
• Meeting all applicable Performance Guarantees.
• Providing training guidance and support for new hires.
• Reviewing and resolving escalated issues and concerns.
• Meeting all established quality assurance benchmarks.
• Ensuring claims processing is consistent with applicable policies, procedures, and department guidelines.
• Developing and maintaining close customer ties, articulating customer needs, keeping priorities in focus with the desires and expectations of the customer.
• Collaborating with internal and/or external stakeholders to ensure effective service delivery of claims for your assigned area(s) of responsibility.

What We’re Looking For

• 5+ Years of experience in Long Term Disability Claims showcasing an increase in work responsibilities (Required)
• Leadership and/or managerial experience (Strongly preferred)
• 4 Year/Bachelor's degree (Strongly preferred)

Application Deadline

Applications will be accepted through September 18th, 2026, and the posting may come down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $94,875 - $151,800 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.

Additional Information

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.

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