Manager - Local Operations

Uniti Group Inc.; Ephrata (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

401K Plan

HSA/FSA

Life Insurance

Education Assistance

Job summary

Uniti Group Inc. seeks a Manager of Local Operations to lead field teams in installation, repair, and central office maintenance. You will monitor performance, enforce procedures, and coordinate schedules to ensure high-quality service across the United States.

The role emphasizes safety, regulatory compliance, and cost control while collaborating with local authorities and customers to maintain a positive company image.

Qualifications

• College degree and 5-7 years professional level experience with 2-3 years supervisory experience.
• 9+ years related technical and/or telephony experience.
• Equivalent combination of education and experience as acceptable.

Responsibilities

• Manage technicians in residential and business installations and repairs, review quarterly, ensure procedures followed.
• Oversee installation/repair and central office maintenance; analyze trouble patterns to reduce issues.
• Monitor CO/OSP jobs, inspect after completion, schedule cut-overs, handle after-hours problems.
• Use ETA to monitor tasks, prepare monthly work schedules, track performance.
• Provide safety training, maintain OSHA records, investigate accidents.
• Maintain DOT driver files, monthly summaries, daily inspections.
• Control controllable expenses, monitor inventory in office and vehicles.
• Monitor facilities including buildings, grounds, and vehicles; plan tool budgets.
• Collaborate with city/county officials and customers to uphold Uniti image.

Skills

People management

Customer service

Telecom knowledge

PC skills

Communication

Adaptability

Safety compliance

Education

College degree

Job description

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi‑Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com

About The Role

Uniti's Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. The Manager of Local Operations and the team care about technology and connecting customers to products they value. The team of experts create meaningful connections with customers that create long-term relationships.

What You'll Do

• Manage technicians in the areas including but not limited to residential and business installation and repair, central office/network, cable; reviews job done by each technician on a quarterly basis to check for quality of work; ensures technicians. are following the correct procedures; initiates disciplinary actions as required; maintains personnel records in preparation for appraisals that are completed once a year.
• Manages functions involving installation and repair and central office maintenance. Analyzes trouble patterns and repeat reports to reduce the number of troubles and repeat reports; monitors central office routines.
• Monitors progress of central office (CO) and Outside Plant (OSP) jobs and inspects after completion; monitors facility change orders (FCOs); schedules and coordinates job cut-over; handles after hours problems and calls for their supervisory area; covers for other supervisory areas as needed.
• Utilizes all aspects of ETA: Monitors tasks and works with planner to make needed adjustments; prepares monthly work schedule; monitors employee status and performance reports.
• Provides and records safety training and hazard communications ensuring everyone follows safety rules and procedures on a daily basis; maintains OSHA records; investigates and completes accident reports.
• Maintains proper files and documentation for DOT drivers including monthly summary and daily inspections.
• Monitors controllable expenses: controls inventory levels in the office and on the technician's vehicles.
• Monitors, inspects, and maintains building, grounds, and vehicles.
• Prepares budget inputs for needed tools and test sets and identifies plant needing replacement or relief.
• Works with city official, county officials, and local customers to maintain a positive image of Uniti.

Do You Have?

• Ability to motivate employees in the areas of sales, increased revenue and productivity
• Ability to manage people (HR knowledge)
• Customer service mentality
• Knowledge of telephone operations
• PC skills
• Positive attitude
• Candid, vocal, and honest communication skills
• Ability to shift gears at a rapid pace
• Ability to adapt to changing technology
• Relationship building mentality
• College Degree 5-7 years professional level experience 2-3 years supervisory experience 9 years related technical and/or telephone experience OR an equivalent combination of education and technical level related experience required

Even Better

• Previous experience as a technician

Minimum Requirements

College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required. This is a safety sensitive position.

Physical Tasks

- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100%

Driving: Car: Frequently: 34-66% | Climbing: Occasionally: 0-33% |Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33%

Lowering >1-15 lbs: Occasionally: 0-33% | >15-30 lbs: Occasionally: 0-33% | >30 lbs: Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Frequently: 34-66% |Operate Foot Control: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33%| Depth Perception: Occasionally: 0-33% | Color Discrimination: Continuously: 67-100%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier, Vehicle

Exposures to: Cold: Occasionally: 0-33% | Heat: Occasionally: 0-33% | Dampness: Occasionally: 0-33% | Heights: Occasionally: 0-33% | Vibration: Occasionally: 0-33% | Skin Irritants: Occasionally: 0-33% | Lung Irritants: Dust: Occasionally: 0-33% | Fumes/Gases: Occasionally: 0-33%

Types of Driver’s License Required: Driver’s License

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.