Manager, Learning Innovation

Papa John's USA, Inc.; Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

Papa Johns USA, Inc. seeks a Manager, Learning Innovation to lead design and execution of immersive learning experiences for restaurant teams and support centers. You will drive AI-enabled coaching, simulations, and adaptive curricula that align with operational goals and governance standards.

You will partner with Operations, HR, Technology and AI governance to modernize training, evaluate pilots, and scale new learning approaches across the enterprise.

Qualifications

• Bachelor’s degree in Learning & Development, Organizational Development, Education, HR, Instructional Design, Business or related field.
• 3–5 years in learning, talent development, or training technology.
• Experience implementing digital learning technologies and managing enterprise systems.

Responsibilities

• Design immersive simulations and scenario-based learning for operations.
• Develop AI-enabled learning experiences and coaching tools.
• Manage learning technology and analytics, and measure outcomes.
• Oversee content development across programs and ensure quality.
• Collaborate with Operations, HR, Tech and Digital teams to close capability gaps.

Skills

Learning strategy

Instructional design

AI governance

Curriculum development

Change management

Project management

Education

Bachelor’s degree in Learning & Development or related field

Tools

LMS

AI learning tools

Content-authoring platforms

Job description

Job Summary

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! The Manager, Learning Innovation is responsible to support the design, implementation, and continuous improvement of workforce learning experiences, technologies, and capabilities across Papa Johns. This role is responsible for modernizing how team members learn through a blended ecosystem of classroom training, digital learning, AI-powered coaching, simulation technologies, and intelligent learning agents. The position assists in identifying emerging learning technologies, ensuring training programs develop the operational, leadership, and digital skills required for future success. A key focus is the creation of AI-enabled learning experiences for restaurant team members, managers, and support center employees, including AI agents, virtual coaches, role-play simulations, operational scenarios, and personalized learning journeys. Working closely with Operations, HR, Technology, and AI Governance stakeholders, the Manager, Learning Innovation helps to drive the evolution of learning from static content delivery to immersive, adaptive, and performance-based development experiences.

Duties and Responsibilities (other duties as assigned)

Simulation-Based Learning

Assist with the design of immersive simulations and scenario-based learning experiences for frontline restaurant and warehouse operations.

Develop realistic operational simulations covering:

• Customer service interactions
• Food preparation procedures
• Shift management
• Delivery operations
• Safety and compliance scenarios
• Difficult employee and guest interactions

Partner with Operations leaders to validate accuracy and business impact.

Implement practice environments that allow team members to safely learn and fail before applying skills in live restaurant settings.

Training Technology Administration

Identify and optimize learning technology opportunities including LMS, learning-experience platforms, AI learning tools, content-authoring platforms, and analytics solutions.

Drive technology integration between learning systems, HR systems, and operational platforms.

Manage vendor relationships and evaluate emerging technology solutions.

Develop dashboards and reporting to measure learning effectiveness, adoption, proficiency, and business outcomes.

Learning Content & Curriculum Management

Oversee traditional and digital content development across operational, leadership, compliance, and professional development programs.

Establish standards for instructional design, content governance, and learning quality.

Ensure learning content remains current, relevant, and aligned to business priorities.

Support development of role-based learning pathways and career progression experiences.

Learning Strategy & Innovation

Assist with a learning innovation roadmap aligned with business and workforce priorities.

Execute evaluation of pilots for emerging learning technologies, AI solutions, and digital learning platforms.

Identify opportunities to improve onboarding, operational training, leadership development, compliance learning, and career development through innovative delivery methods.

Monitor industry trends in AI, workforce development, simulation technologies, and adaptive learning.

Monitor and report on success metrics for workforce capability development and learning effectiveness.

AI Learning & Automations

Design, develop, and deploy AI-powered learning agents or automations that provide just-in-time support, coaching, and knowledge reinforcement.

Create conversational AI coaches that help restaurant team members practice operational procedures, customer interactions, food safety standards, and leadership skills.

Partner with Technology teams to build secure and responsible AI learning solutions.

Ensure all AI-enabled learning experiences align with corporate AI governance standards and responsible AI principles.

Assist with creating business cases for AI recommendations.

Assist with evaluating and implementing AI content generation solutions to accelerate learning-content development.

Stakeholder Partnership

Collaborate with Operations, HR, Technology, Digital, Franchise Services, and Business Leaders to identify capability gaps and training needs.

Lead pilots and proof-of-concept initiatives to validate learning innovation investments.

Serve as a thought partner on the future of workplace learning and workforce capability development.

Facilitate training sessions as needed.

Education, Experience & Certifications

• Bachelor’s degree in Learning & Development, Organizational Development, Education, Human Resources, Instructional Design, Business, Technology, or related field equivalent related experience.
• 3-5 years of experience in learning, talent development, training technology, instructional design, or workforce development.
• Experience implementing digital learning technologies.
• Experience managing enterprise systems and vendors.
• Strong project-management and stakeholder-management capabilities.
• Experience developing AI-enabled training solutions is preferred.
• Experience with generative AI platforms and AI-agent creation tools is preferred.

Functional Skills

• Experience in training and facilitation
• Learning strategy and workforce capability development
• Instructional design and adult learning theory
• Curriculum architecture and role-based learning pathways
• Generative AI applications for learning and performance support
• Prompt design and AI agent architecture
• Conversational AI and AI-powered coaching design
• AI governance and responsible AI principles
• Adaptive learning technologies and learning-experience platforms
• Learning analytics and data-driven decision making
• Change management and adoption planning
• Cross-functional collaboration with Operations, HR, Technology, and Digital teams
• Executive communication and innovation leadership

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success.
• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first.
• INNOVATE TO WIN - We champion and challenge for a better way in all we do.
• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN - We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo.
• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work - but let’s face it - it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish)

Papa John's is an Affimative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.

At Papa John's, we LOVE pizza. It brings people together and brings out the best in all of us. Just like our ingredients and toppings, we combine in unique ways to deliver a truly tantalizing result. Here, you’re a valued team member right from the start. We want you to contribute your best ideas, collaborate and keep building your skills.