Manager, Learning & Development

Upstate Niagara Cooperative, Inc.; Williamsport (Lycoming County); On-site; USD 90,000 - 115,000; Full time

Job summary

Upstate Niagara Cooperative, Inc. is seeking a Learning and Development Manager to drive training programs across operations, with a focus on SAP S4/HANA implementation and onboarding across multiple sites.

You will collaborate with safety, quality, and frontline teams to audit training, analyze KPI data, and build robust onboarding and orientation. The role emphasizes people development and operational excellence within a dairy manufacturing environment.

Qualifications

• Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement.
• Minimum 2 Years' experience in food manufacturing.
• Preferred skills include instructional design, MS Office, SAP or ERP familiarity, and strong collaboration/communication.

Responsibilities

• Develop and design training programs including SOPs, work instructions, and e-learning.
• Oversee SAP training delivery and sustainment across the site.
• Manage LMS content directories, user groups, and training records.
• Lead change management activities and stakeholder engagement for SAP adoption.
• Upskill employees through structured training pathways and apprenticeship programs.

Skills

Collaboration

Talent Development

Communication

Change Management

Leadership

Project Coordination

Education

Associate degree or higher in Education or related

Tools

SAP

LMS platforms

Job description

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.

The Learning and Development Manager plays a critical role in working across operations to support, develop, and implement high-quality training systems that meet the essential needs of both the individual and the business, drive employee growth, operational excellence, and organizational success. Throughout 2026-2027, this person will play a key role in our SAP S4/HANNA implementation at the site. This person collaborates with internal and external operational leaders, along with safety, quality, and frontline employees to effectively build and audit training programs, analyze data, report progress against KPIs, and develop solutions that continuously improve the health of the training department. The individual will play a key role in developing and leading a robust onboarding and orientation that will track across multiple sites. The candidate must have a passion for developing people.

Key Responsibilities

Training Program Development

• Competency Mapping.
• Develop and design curriculum for performance-based training programs to support job training.
• Develop content such as SOPs, work instructions, job aids, and e-learning modules.
• Collaborate with cross-functional teams and UNC L&D team(s) to develop and establish a new UNC Onboarding and Orientation Program that will be utilized across multiple locations. Co-facilitate the program at Dale Road and West Seneca.
• Assess programs for effectiveness and alignment to UNC standardized formats.
• Ensure content aligns with quality, compliance, and safety standards.
• Analyze jobs using the DACUM method and analyze tasks using the SCID format.
• Possess and apply manufacturing skills and knowledge of operational processes.

SAP Training Responsibilities

• Oversee end-user training delivery for SAP implementation and sustainment.
• Review SAP training materials and ensure they remain relevant to operational needs.
• Organize and facilitate weekly SAP change impact meetings and ensure follow-ups are completed.
• Create, implement, and document SAP training at the site.
• Assist in ensuring stakeholder feedback and training role alignment are incorporated into course design and throughout the change impact effort.
• Coordinate and support train-the-trainer efforts to build internal capacity.
• Publish finalized SAP training content to the Learning Management System (LMS) as needed.
• Conduct training evaluations and measure the effectiveness of delivery methods and outcomes.
• Report SAP training progress and readiness metrics to leadership and project stakeholders.
• Provide on-site end-user support during and after Go-Live, including coordination of updates and post-Go-Live learning needs.

Learning Management System (LMS)

• Create and manage content directories.
• Ensure training material is up-to-date and meets document control standards.
• Manage user groups and learning paths.
• Track system utilization and employee qualifications.
• Document training that occurs in the plant.

Project and Change Management

• Support the training needs of organizational projects, including Continuous Improvement and SAP initiatives.
• Actively facilitate change impact sessions with site leadership and cross-functional teams, and document outcomes and action items.
• Drive stakeholder engagement and alignment across all levels of the site organization to ensure successful SAP adoption
• Assist in creating and implementing change management plans.

Workforce Development and Retention

• Assist in upskilling employees through structured training pathways.
• Assist in managing apprenticeship programs and employee development programs.
• Contribute to implementing leadership and growth pathways.
• Conduct training system health audits.
• Perform process and skills gap assessments.
• Generate and present Training Department KPI reports.

Competencies

Leader

• Collaborates
• Develops Talent
• Communicates Effectively
• Persuades
• Demonstrates Self-Awareness
• Manages ambiguity
• Plans and Aligns

Technical

• Technical Writing
• Curriculum Development
• Learning Management Systems
• SAP Training & Project Support
• Manufacturing Operations and Compliance
• Utilize the ADKAR change management framework

Physical Demands

Must be able to stand for long periods and work across multiple shifts.

Qualifications

Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement.

Minimum 2 Years' Experience In Food Manufacturing

Associate degree or higher and/or relevant coursework in education (preferred).

Preferred Skills

• Instructional design experience and familiarity with LMS platforms.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong collaboration and communication skills.
• Excellent technical writing and analytical capabilities.
• Demonstrated ability to simplify complex processes and communicate them effectively.
• Knowledge of SAP or ERP systems and end-user training best practices.
• Ability to foster a positive learning culture and motivate others.

Pay

$90,000-$115,000/year*

• The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.