Manager Language Access & Interpreter Services, Controller Team

600 Advocate Health, Inc.; United States; Hybrid; USD 99,000 - 148,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health, a large nonprofit health system, seeks a Controller within Language Access Services to lead system-wide translation and interpretation initiatives and supervise staff across multiple facilities.

The role emphasizes compliance with regulations, budget management, and collaboration with executives to enhance LEP services and patient communication nationwide.

Qualifications

• Typically requires 5 years of medical interpretation experience in a medical environment.
• Includes 1 year of supervisory experience in a medical environment.
• Must have ownership of bilingual medical terminology and ethics as per NCIHC.

Responsibilities

• Lead system-wide translation and interpretation programs.
• Ensure services meet state/federal regulations and policy.
• Monitor quality and oversee staff performance and development.
• Budget development and cost monitoring in coordination with leadership.
• Develop partnerships with management and staff to improve LEP services.

Skills

Medical interpretation

Supervisory experience

Bilingual terminology

Leadership & communication

Education

Bachelor's degree in Health Care Administration

Bachelor's degree in Nursing

Tools

Video interpreting

Job description

Department: 11604 Enterprise Corporate - Language Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F, 8:00a – 5:00p Remote role - Preferred remote locations in GA, IL, NC, WI Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Pay Range: $47.50 - $71.25

The Controller Team, which is part of Language Access Services, deploys interpreter, modality and resources across the enterprise to meet patient and provider needs. Prefer applicants who live in our enterprise states of GA, IL, NC or WI and meets the requirements below.

Experience Required: Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases. Includes 1 year of supervisory experience in a medical environment.

Education Required: Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree (or equivalent knowledge) in Nursing

Knowledge, Skills & Abilities Required: Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models. Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC). Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying. Excellent human relations and communication skills are necessary. Basic computer skills. Ability to utilize video interpreting techniques.

Major Responsibilities:

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems.
• Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees.
• Facilitates training and continuing education of employees.
• Provides direction and support to subordinate employees to ensure effectiveness and efficiency.
• Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Physical Requirements and Working Conditions:

Must wear protective clothing (i.e., lead aprons, isolation gowns, protective eyewear) when necessary. Position requires travel. May be exposed to road and weather hazards. Exposed to a normal office environment. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities.

Reshaping Access

What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it

Inspiring Professionals

With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities.

Transforming Care

We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care